Hello, @nhsobuz,

I have tested the same thing on our test site and found no issue it is working fine as you can watch in this video: https://www.veed.io/view/8f548d04-311f-483a-be51-57d729c53838/showcase?sharingWidget=true

The issue is only at your site so please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Emad,

Actually, Your site is not opening as you can see in this image: https://postimg.cc/Whtxq2h8

Now, As you said that the theme is not activated please check your system requirement so here are our theme requirements details: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

You can contact your service provider to complete the theme requirement and then try to activate the theme and if still, you are facing the issue then please share your site wp-admin and cPanel access in the below-given format in the private content area.

WP-Admin URL:
WP-Admin Username:
WP-Admin Password:

cPanel URL:
cPanel username:
cPanel Password:

So that I will check and solve your issue.

Note: Please allow us to change/remove the plugins and debug your site in writing in order to solve your issue.

Regards 8Themes Team.

Hello, @aminec,

Thanks for the login, I have checked your issue on your site. I checked all the options and it seems that everything is set to fine. But the issue still appears.

Then I created a new product and set the description of it and once I saved it, I checked on the frontend the product appears just fine and there is no issue.

Tabs content works fine. Check this video I have made for you: https://streamable.com/vj3y4o

The issue is in the products nothing else. Simply Delete those products and create new products I hope you will never face this issue again.

Regards 8Themes Team.

Hello, @nhsobuz,

Ok, then other than this, there is no such option in our theme for this, it totally based on WooCommerce. So you have to try with any third-party plugin or the Custom Code on your site as per your requirements.

You can read this article: https://www.businessbloomer.com/woocommerce-show-in-stock-products-first-shop/

Regards 8Themes Team.

Hello, @CamG,

When you use the Elementor editor then Elementor plugin displays inline styles. Once you save the post and check the frontend Elementor uses the CSS file https://prnt.sc/125hx1n which includes all your styles. That’s why if you don’t clear browser cache + WPRoket cache + CDN cache you’ll see the out-of-date cached version of the CSS file that does not include your changes. That’s why you need to clear all these caches after your changes. And it’s not related to the theme but to how the Elementor plugin works.

You can change the CSS Print Method of the Elementor settings https://prnt.sc/125hzrh and don’t save styles to file but use inline styles but it will slow down the site. So, choose what is better for you.

OR

Keep Remove Query Strings From Theme Static Resources option (Theme Options > Speed optimization) enabled if you use cache plugin https://prnt.sc/YTB_ic8rIAXV

Check the editing process now, please.

Regards 8Themes Team.

Hello, @nhsobuz,

In order to solve your issue please go to Dashboard >> XStore >> Theme Settings >> Woocommerce (shop) >> Product Catalog >> Default Product Sorting >> and choose Sort by price (asc). See the image for a better reference: https://postimg.cc/1n0hsvNk

Further, “stock_status” in “ASC” (ascending) order. Possible values are “instock” “outofstock” “onbackorder” so it will automatically display them alphabetically like this: 1.instock 2.onbackorder 3.outofstock.

Regards 8Themes Team.

Hello, @marvin,

I have just checked your provided URL and it is asking for the Login: https://postimg.cc/dZZNyPTR

Could you please share the URL of the page having this issue and also if possible, please share your site WP Admin URL and Credentials with me in the private content area of this topic, so that I’ll check it for you on your site and help you out further?

Regards 8Themes Team.

Hello, @gdd,

By default, there is no such possibility.

Try to add the next Custom CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the cache.

.mobile-menu-popup .skeleton-body.et-popup > div:empty:before {
    background-image: none;
    background-color: #555;
    width: 40px;
    height: 40px;
    left: 50%;
    top: 50%;
    min-height: unset;
    margin: -30px;
    border-radius: 100%;
    -webkit-animation: sk-scaleout 1.0s infinite ease-in-out;
    animation: sk-scaleout 1.0s infinite ease-in-out;
}
.mobile-menu-popup .skeleton-body.et-popup > div:empty:after {
    display: none;
}
@keyframes sk-scaleout {
    0% {
        -webkit-transform: scale(0);
        transform: scale(0);
    }
    100% {
        -webkit-transform: scale(1.0);
        transform: scale(1.0);
        opacity: 0;
    }
}

OR you can change the type of Mobile menu https://prnt.sc/w7v0eh (Theme Options > Header builder)

Regards 8Themes Team.

Hello, @Nick,

Actually, Images are used in many different locations across your website.

Here are the best image sizes for WordPress, depending on where you want to use them:

Blogpost images should be set to 1200 x 630 pixels.
WordPress header image size should be 1048 x 250 pixels
The featured image should be 1200 x 900 pixels in landscape mode or 900 x 1200 pixels if in portrait mode
Background images should be 1920 x 1080 pixels
Logo images should be 200 x 100 pixels
Thumbnail images should be set to 150 x 150 pixels

furthermore, Here are a few articles to know more about image sizes.

https://kinsta.com/blog/wordpress-image-sizes/

https://woocommerce.com/document/image-sizes-theme-developers/

Regards 8Themes Team.

Hello, @Kstb1979,

Yes, you can do it. Our theme XStore is compatible with the latest WooCommerce version (6.9.4).

Regards 8Themes Team.

Hello, @aminec,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area in which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @marvin,

No need to worry, In order to set the banner on each category watch this video I have made for you: https://streamable.com/okpku3 I hope it helps you to understand how you can make it.

Regards 8Themes Team.

Hello, @Allan Morrow,

Actually, Yes, you can set the opacity in the box shadow but for this, you have to change the box shadow color code. As you can see in this example: https://stackoverflow.com/questions/5458716/is-it-possible-to-set-transparency-in-css3-box-shadow the color code in the box shadow is set using the “rgba” CSS code. By applying the same method in the CSS code that I shared with you in my previous reply. You can set it as per your requirements.

Regards 8Themes Team.

Hello, @ARtkrunch,

What do you mean by “no, i set those categories manually”

On the shop page, the categories are appearing fine, I checked by editing the shop page and there is nothing then how did you set those categories manually? Check this video and let us know: https://streamable.com/85v4dt

Regards 8Themes Team.

Hello, @TFS,

Sounds Great! that your issue has been solved.
Thank You for your understanding and for contacting us.

Have a nice weekend. 🙂
Topic Closed.

Regards 8Themes Team.