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Theme deactivated during upgrade process

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

Emad

Participant

September 30, 2022 at 12:58

Hi I was updateing the Xstore Theme
and then my my website went off for 1 hour

in the recovery mode i deactivated the Xstroe theme then updated the Xstroe core
now i cant activate it again
this message is coming :
Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com

Please, contact administrator
for this information.

#335480 Copied Theme version: 8.3.4

1 Answer

Tony Rodriguez

Support staff

October 1, 2022 at 07:00

Hello, @Emad,

Actually, Your site is not opening as you can see in this image: https://postimg.cc/Whtxq2h8

Now, As you said that the theme is not activated please check your system requirement so here are our theme requirements details: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

You can contact your service provider to complete the theme requirement and then try to activate the theme and if still, you are facing the issue then please share your site wp-admin and cPanel access in the below-given format in the private content area.

WP-Admin URL:
WP-Admin Username:
WP-Admin Password:

cPanel URL:
cPanel username:
cPanel Password:

So that I will check and solve your issue.

Note: Please allow us to change/remove the plugins and debug your site in writing in order to solve your issue.

Regards 8Themes Team.

#335538 Copied
Tagged: deactivate, process, theme, upgrade, woocommerce, wordpress
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