Theme deactivated during upgrade process

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

  • Avatar: Emad
    Emad
    Participant
    September 30, 2022 at 12:58

    Hi I was updateing the Xstore Theme
    and then my my website went off for 1 hour

    in the recovery mode i deactivated the Xstroe theme then updated the Xstroe core
    now i cant activate it again
    this message is coming :
    Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 1, 2022 at 07:00

    Hello, @Emad,

    Actually, Your site is not opening as you can see in this image: https://postimg.cc/Whtxq2h8

    Now, As you said that the theme is not activated please check your system requirement so here are our theme requirements details: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

    You can contact your service provider to complete the theme requirement and then try to activate the theme and if still, you are facing the issue then please share your site wp-admin and cPanel access in the below-given format in the private content area.

    WP-Admin URL:
    WP-Admin Username:
    WP-Admin Password:

    cPanel URL:
    cPanel username:
    cPanel Password:

    So that I will check and solve your issue.

    Note: Please allow us to change/remove the plugins and debug your site in writing in order to solve your issue.

    Regards 8Themes Team.

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