Tony Rodriguez

Hello, @bauherr,

Please share your site WP Admin URL and Access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Regards 8Themes Team.

Hello, @Artur,

Could you please explain your issues point-wise, if possible with screenshots for my better understanding and if possible please share the page URL having those issues as well.

You may upload the screenshots on https://postimages.org/ and paste the links here.

Regards 8Themes Team.

Hello, @marvin,

Alright, Please navigate to the Dashboard >> XSTORE >> Theme Options >> Theme Custom CSS >> Global CSS and then paste the below code at the bottom of the CSS box.

.footer .elementor-3696 .elementor-element.elementor-element-978f457{padding-bottom:0px !important;}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/67MMvHpj

Regards 8Themes Team.

Hello, @Basata,

I have checked your site score and check the results here: https://postimg.cc/mPjmwGMT as you can see things are very well maintained but there are some other things that need to optimize check here: https://postimg.cc/BLB5qTg4 I underline the things that need to optimize so that you will never face any issue regarding the “Core vitals and speed score” For this you can use WP Rocket plugin it is most famous plugin also the major sites to check the speed of site recommend it. The plugin is compatible with our theme also, Check here the documentation to learn how the plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Regards 8Themes Team.

Hello, @marvin,

1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

ul.st-swatch-size-normal li.type-label>span{font-size: 16px !important; font-family: fantasy !important;}
.content-product .product-title{font-size: 16px !important; font-family: fantasy !important;}

Then save settings and check back to your site after clearing the browser cache. Note: in the above code the word “16” is the size and the word “fantasy” is the font family you can change it with what you want.

For the single product page to change the title and add to cart text typography navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Single Product Builder there you will be able to change them. Check the image: https://postimg.cc/DSCfqtYG and https://postimg.cc/7CYVRTVc and https://postimg.cc/56DyTcmM

2- In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

.et_b-tabs .et-tab{font-size: 16px !important; font-family: fantasy !important;}

Then save settings and check back to your site after clearing the browser cache. The result will be appear like this: https://postimg.cc/gX2GKSff
Note: in the above code the word “16” is the size and the word “fantasy” is the font family you can change it with what you want.

A- The color option is not in the theme for this and you cannot change it with the CSS code. It requires customization it’s hard-coded in the theme core files.

B- There must be a third-party conflicting issue as you can see in the image there are lot of errors showing on your site https://postimg.cc/YLG55Ppv Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

For the Frequently bought together feature please check this article: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

For the Sales Countdown please read this topic:https://www.8theme.com/topic/countdown-timer-sales-countdown-timer/

Regards 8Themes Team.

Hello, @wpstein,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme only or not? And please share the screenshot result with me here.

If the issue will persist with the default WordPress Theme as well, then it will make clear that the issue is not because of our theme.

And if the issue will not persist with the default WordPress Theme, then please take the complete backup of your site, and share your site WP Admin URL and Credentials with me in the private content area of this topic, like below-listed format, so that I will further look into it for you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I also need your permission to debug your site which includes deactivating all the third party plugins and on site customziation as well.

Regards 8Themes Team.

Hello, @Jubaer,

Actually, It’s not the theme issue it’s the domain authentication issue. It will be fixed from the Google search console. Here is an article I found for the same problem: https://discuss.redash.io/t/google-oauth-not-working-error-401-invalid-client/6101 check this and also watch this video for a better reference: https://www.youtube.com/watch?v=Jv8Oi2IrXsk

Regards 8Themes Team.

Hello, @javajiver,

Ah, So it means, you have managed to solve this issue?

Actually your provided link is giving a 404 error page, which means your server is not able to find/locate it, Have you migrated your site from one domain to another?

Regards 8Themes Team.

Hello, @Luis Salazar Matinella,

Could you please share your site WP Admin URL and Credentials with me, in the private content area of this topic in below-listed format, and please share that word translation you want to change with so that I’ll check and help you out in solving this issue for you on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello @Mavi Ekran,

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

Hello, @CamG,

Actually, the issue is in the child theme because when I activate the parent theme the changes are working as you can see in this video: https://streamable.com/qemzl1 I have set the account icon in the header and set the size of it for desktop and mobile different, and then switching the layout from the desktop and mobile the changes don’t revert it stays as I set them. Please check back to your issue by activating the parent theme you will never face this issue again.

And if you added any Custom Code in Child Theme then please check that code again with your developer OR delete the Child Theme and Create the new one.

Regards 8Themes Team.

Hello, @Kazi Sabit,

It is a request that please try to understand.

First, you want to set the transparent, and one of our agents has shared the code to make it but you said that this code makes the icon transparent too, this is how it works transparently on the main div will work all the content on the box including box background too. So you said that I just only want to make the background transparent not the icon and I made it for you and share the result of it that now the background is only set to transparent and the icons appear and work fine.

Now you came back and asked that I cannot control the transparency so what does this means you can set the color or make it transparent only controlling it will affect the icons too. So that’s why I set the background to transparent only as per your request. If you will change your requirement every time so how can I help you?

I hope it makes sense to you and you understand my point.

Regards 8Themes Team.

Hello, @Mavi Ekran,

Alright, please share your site wp-admin URL and access and Cpanel Login details in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Cpanel ADMIN URL:
Cpanel ADMIN USERNAME:
Cpanel ADMIN PASSWORD:

So that I will check it for you on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Jozef,

Yes, You cannot edit the products with Elementor because Elementor and Yellowpencil both are different builders and once you created/edited the products with Yellowpencil then you cannot edit those products with Elementor you have to start from scratch by adding products again manually and edit them with Elementor. So that on your site the product works and appears fine without any issues.

And Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? If the issue will persist with the default WordPress Theme as well then in that case you have to reach out to Yellow Pencil or Elementor support to fix it for you with the default WordPress theme and then it will automatically work with our theme as well.

Regards 8Themes Team.

Hello, @bagshaw50,

Please try to delete the core plugin and then Install it again and check back.

And if the issue will still persist then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.