Orders are not appearing in the dashboard

This topic has 2 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Tony Rodriguez

  • Avatar: wpstein
    wpstein
    Participant
    October 4, 2022 at 04:14

    Hello there,
    I have a really serious problem.
    the orders don’t appear on the dashboard, I have contacted woocommerce support and they told me that the problem is with the theme.

    help me please

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 4, 2022 at 06:36

    Hello, @wpstein,

    Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme only or not? And please share the screenshot result with me here.

    If the issue will persist with the default WordPress Theme as well, then it will make clear that the issue is not because of our theme.

    And if the issue will not persist with the default WordPress Theme, then please take the complete backup of your site, and share your site WP Admin URL and Credentials with me in the private content area of this topic, like below-listed format, so that I will further look into it for you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: I also need your permission to debug your site which includes deactivating all the third party plugins and on site customziation as well.

    Regards 8Themes Team.

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