Forum Replies Created

Viewing 30 posts - 12,331 through 12,360 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @qtwrk,

    In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Then save settings and check back to your site after clearing the browser cache.

    The result will appear like this: https://postimg.cc/0zvgsL8n

    Regards 8Temes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Estudio EntreDos,

    You have a cache issue nothing else. Because I didn’t refresh again and again your site and I checked it on the incognito mode of the browser and it appears just perfect for me. I have recorded a video for you to see the results. Here is the video link: https://streamable.com/i2yy2b please first watch the complete video and then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TrueDylFashion,

    Thanks for elaborating on your issue for a better reference to understand.

    I have recorded a video for you to know how you can set the default values on the products you want. Here is the video link: https://streamable.com/87ee5i please watch the complete video.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @levacare,

    Alright, Now please read it carefully.

    First I edit this product on your site: https://levacare.com/product/o-shaped-toilet-seat/ and then I add the attributes in it by choosing this: https://postimg.cc/6yHq25FT see this image. This is the settings I set for the attributes: https://postimg.cc/0zMkzGpH and now see the variations settings please: https://postimg.cc/pp7xM9gQ and https://postimg.cc/cvwqqF7Z

    This is the settings I told you about before. But you don’t understand it. Now, here is the resulting image: https://postimg.cc/7fztbf5n

    Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darul Muqarrabin Malaysia,

    To know how to edit snippet preview on the page, please read and follow the instruction written in this article: https://www.wpbeginner.com/plugins/users-guide-for-all-in-one-seo-pack/#:~:text=Simply%20edit%20any%20post%20or,SEO%20meta%20title%20and%20description.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TrueDylFashion,

    Alright, In order to understand how to solve your issue. Please watch this video completely: https://streamable.com/xnww85 for a better reference.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @levacare,

    1- Alright, I have added a custom CSS code in order to solve it see the image: https://postimg.cc/D8D3sb5n, and your issue is resolved. Here is the resulting image: https://postimg.cc/HV1QLS1g please check back to your site after clearing the browser cache.

    2- Actually, You added a custom attribute in the product see image: https://postimg.cc/dkK5KJBb and on the other product in which the colors appear fine you added the default attributes you created see image: https://postimg.cc/sMdQm1gC this is the reason you are facing the issue.

    Note: Now please generate a fresh new topic for every single new issue you will face, as this will help us to understand the issue properly and reply to the topic accordingly, multiple issues in the same topic, might create mess up and understanding issues for both of us, Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mohamed aly,

    No, It will not affect your site. Less than the theme requires is not good greater than the theme requirement is ok.

    No need to worry about it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mohamed aly,

    These are the theme requirements and these are only fulfilled from the server. If these are not completed on your site you have to ask your service provider they will be able to solve it for you. And all of these options are necessary to increase the website performance in order to reduce the server response time.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mahlv,

    I have checked your issue with the default WordPress theme by disabling the theme core plugins as well. But I found the same thing with the default WordPress theme too. So it makes it clear that the issue is not coming from our theme. See the video for a better reference: https://streamable.com/bnv1lf

    In order to solve your issue you have to contact the plugin author/support for further assistance.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Account >> and set the content type to none so that it will open the page. Check the image: https://postimg.cc/yWYQrpWn

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    I see, then I have to check the issue on your site, please create a test page on your site and make the issue appear on it, and then share the site WP Admin URL and Credentials with me in the private content area of this topic, so that I will check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @eternity,

    Actually, You can only import the pages of the demo you want. Our theme provides this option while importing the demo. Check this image: https://postimg.cc/SYR5pnKg by doing this you can import the homepage of the demo you want.

    Note: Please take a complete backup of your site first before doing this in case if anything goes wrong you should have a backup of your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @qtwrk,

    Yes, you have to regenerate the thumbnails OR try to upload your own images and it will work for you.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    You can change/translate all the strings in the theme and core and WooCommerce plugin language files as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LomP,

    Ok for changing the background color of that button, please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and change the color in the given code as per your requirements.

    .mobile-menu-content .et_b_header-button {
        background-color: green !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @qtwrk,

    Actually, you understand it right. If it doesn’t work for you try to regenerate thumbnails – https://wordpress.org/plugins/regenerate-thumbnails/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @levacare,

    1- Your issue is resolved now kindly check back to your site after clearing the browser cache. See the resulting image here: https://postimg.cc/CzVhsJBJ

    2- I have solved your issue with the help of the Custom CSS code I added in the Theme Settings >> Theme Custom CSS >> Global CSS >> at the bottom of the CSS box. See the image: https://postimg.cc/23gwcLr0 and here is the resulting image: https://postimg.cc/JtH3k7ZZ

    3- Sorry to say, that it is not. Because both products are set using different widgets and every widget has different settings and stylings so you cannot make it the way as you said without customization.

    You can submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Estudio EntreDos,

    You’re Most Welcome!!
    Thanks for contacting us.
    Have a nice day. 🙂

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Estudio EntreDos,

    Please turn OFF the iTheme Security plugin and Elementor Pro too and then check back, If the issue will still persist then please try to change your site’s PHP version to 7.4 and check back and let me know the result.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    In order to solve your issue, I have captured a video for you on my test site. Please watch it completely and follow the steps shown in this video for better reference here: https://www.veed.io/view/cee81f88-b08b-4dd3-90ef-dd179592382d?sharingWidget=true&panel=share

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @franksong,

    In order to solve your issue please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global and Save settings and check back to your site after removing the browser cache.

    @media only screen and (max-width: 991px)
    .et-advance-tabs .et-tabs-nav>ul {
        margin-top: 50px !important;
    }

    The result will appear like this: https://ibb.co/9nDqMXx

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @admin@kitalabel.com,

    Please try to use the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache again.

    @media only screen and (max-width: 1320px){
    .header-wrapper .header-main-menu>div>.menu>li:last-child {
        display: inline-block !important;
    }
    }
    #header>[class*=header-wrapper] .sticky-on>div {
        top: 0 !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    Let me try to explain it to you.

    Our monitors work on pixels resolution, and Elementor is based on bootstrap, so when the image size is small then on a 17″ screen, it shows fine, and on a 27″ screen it does not show as full width, because of the container size. The container does not shrink itself on larger screen sizes, and when you use the larger resolution image it fits itself on smaller and larger screen resolutions as well.

    So you have to check the element setting in which you are adding/using that image, there might be some setting in that element to enlarge the image on larger screens as well, Otherwise, you have to try with the Custom CSS code.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ameerlee,

    I have just tested it at my end and it is working fine for me, the status is showing fine on the order page: https://postimg.cc/fJvGNnLg

    So could you please explain your issue more clearly, if possible with some screenshots and also share your site WP Admin URL and Credentials with me here in the private content area of this topic as listed below, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    Please make sure that you have set the Footer Columns as “1 Column” from XStore >> Theme Settings >> Footer >> Footer Layout: https://postimg.cc/XXWGpp4y

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @levacare,

    1a.Your issue is resolved now, please check back to your site after clearing the browser cache. See the image for a better reference: https://ibb.co/qk6q8Zt I have removed the dropdown variations from the product as your screenshot indicates.

    Now, Please note that you had the Custom Attributes in the dropdown and the default attributes as well which you created under Products >> Attributes, so Custom attribute will not show on Shop/Category Archive pages and will not work too there, as because you can only use the default attributes there. This is the default functionality.

    1b. I have checked your site now and found that you did not select/choose variations colors. I have chosen/selected variations of colors it is working perfectly fine. Watch the video for a better reference here: https://www.veed.io/view/63330a1d-c363-4f8f-be60-f74928b61506?sharingWidget=true&panel=share

    2. You can try with this Custom CSS, you can add the Custom CSS under XStore >> Theme Settings >> Theme Custom CSS >> Global CSS:

    .etheme-wc-add-to-cart-wrapper th.label {
        width: 10% !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @qtwrk,

    You’re Most Welcome!!

    You can submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Estudio EntreDos,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @qtwrk,

    Please watch this video, I have captured for you: https://streamable.com/atgr47

    And sorry to say that but those swatches will only work with the default attributes under Products >> Attributes not with the Custom Attributes.

    Regards 8Themes Team.

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Viewing 30 posts - 12,331 through 12,360 (of 13,902 total)