Website Issue – Problem on my website screen display

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    December 14, 2022 at 04:11

    Hi Xstore, We have encountered issue on our website screen display, we have tried this on several laptops and we encountered the similar issue.

    We have arranged the explanation of our case in a Google Slides, so hopefully it will be easier for you to understand our problem.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 14, 2022 at 07:24

    Hello, @admin@kitalabel.com,

    I have checked your site on the 1920×1080 px resolution and the issues you have mentioned are not appear. Check this video first: Under Private Content Area

    You can clearly see in the video the button and the sticky header work fine. There is no issue as you described. Please once clear your browser cache and check back to your site again I hope you will never face the issues again.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: admin@kitalabel.com
    admin@kitalabel.com
    Participant
    December 18, 2022 at 04:42

    Hi XSTORE, my team have tried to do clear cache and hard reload but the issue still exist.
    I have recorded a video when we try to solve this issue.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 18, 2022 at 09:20

    Hello, @admin@kitalabel.com,

    Please try to use the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back your site after removing the browser cache again.

    @media only screen and (max-width: 1320px){
    .header-wrapper .header-main-menu>div>.menu>li:last-child {
        display: inline-block !important;
    }
    }
    #header>[class*=header-wrapper] .sticky-on>div {
        top: 0 !important;
    }

    Regards 8Themes Team.

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