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Viewing 30 posts - 11,551 through 11,580 (of 13,133 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 08:21

    Hello, @Jennifer,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. In order to know how to solve this issue please watch this complete video: https://streamable.com/3gpfs6

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 08:15

    Hello, @TFS,

    Actually, the issue appears because of image resolutions. Let me tell you why.

    The 17 inches desktop has not more than 1920px size of width but the 27 inches desktop has more than or equal to 2500+ pixels width. The images you have added has a size of 1920 pixels see the image: https://postimg.cc/w76vWsDw and https://postimg.cc/zyQcf6N4 so you have to add an extra large size of images in order to solve your issue.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 08:14

    Hello, @Oliver Theiß,

    I also, check the issue on the mobile landscape mode and found nothing it works fine please watch the attached video for a better reference: https://streamable.com/ngfh8g

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 08:11

    Hello, @Darul Muqarrabin Malaysia,

    Thanks for the screenshot I have understood your issue.

    Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .et-menu-list .subitem-title-holder a:before{background: black !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Note: in the above code the word “black” is the color you can change it with you want.

    The result will appear like this: https://postimg.cc/phs9GnCZ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 08:08

    Hello, @hostdz,

    1- Thanks for the access. Now, The issue you are facing with the columns on single product page is because of the column’s width. You just created three columns but you didn’t specify the width of every columns. The total screen width is 100% so you have to divide 100 into columns you want to show in 1 row. Like three columns in a row so every column must need the width of 33% see the image: https://postimg.cc/FYyVPYQd

    2- For the size of the images the best normal size is 600 x 600 pixels.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 07:31

    Hello, @IP,

    1- In this demo, the single product page is coming from the builder. Navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Sharing >> from there you will be able to edit and remove the icons as you want. see the image: https://postimg.cc/zbcHgCdt

    2- You can also, change the color from the theme settings >> WooCommerce >> single Product builder >> sharing >> see the image: https://postimg.cc/6ysyx5Fv

    3- Right after the color option there is an option to adjust the space between the icons see the image: https://postimg.cc/477Njr5P

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 07:17

    Hello, @qtwrk,

    Thanks for your suggestion, You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

    Thanks for contacting us.
    Have a nice day ?

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 07:14

    Hello, @Oliver Theiß,

    I have checked your site on my personal mobile phone, the issue you mentioned does not appear. Your site appears perfectly fine on mobile. I have recorded a video for you please watch it completely: https://streamable.com/4ojw7j

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 06:40

    Hello, @Jennifer,

    Your issue is resolved now, please check back to your site after clearing the browser cache.

    The variation swatches are working perfectly fine. I have captured a video for you on your site. please watch it completely for a better reference under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 06:15

    Hello, @Jennifer,

    In order to solve your issue simply navigate to Dashboard > XStore > Theme Settings > Header Builder > Header sticky > choose/select Background Color as per your needs and Save settings. See the image for a better reference: https://ibb.co/NjQCN5G

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 06:08

    Hello, @LomP,

    Actually, You can only enable/disable this button from the Theme Settings >> Header Builder >> Mobile Menu see the image: https://postimg.cc/TyxHmGz5 nothing else. Changes require customization.

    You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 06:04

    Hello, @qtwrk,

    In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Then save settings and check back to your site after clearing the browser cache.

    The result will appear like this: https://postimg.cc/0zvgsL8n

    Regards 8Temes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 05:50

    Hello, @Estudio EntreDos,

    You have a cache issue nothing else. Because I didn’t refresh again and again your site and I checked it on the incognito mode of the browser and it appears just perfect for me. I have recorded a video for you to see the results. Here is the video link: https://streamable.com/i2yy2b please first watch the complete video and then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 05:46

    Hello, @TrueDylFashion,

    Thanks for elaborating on your issue for a better reference to understand.

    I have recorded a video for you to know how you can set the default values on the products you want. Here is the video link: https://streamable.com/87ee5i please watch the complete video.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 05:37

    Hello, @levacare,

    Alright, Now please read it carefully.

    First I edit this product on your site: https://levacare.com/product/o-shaped-toilet-seat/ and then I add the attributes in it by choosing this: https://postimg.cc/6yHq25FT see this image. This is the settings I set for the attributes: https://postimg.cc/0zMkzGpH and now see the variations settings please: https://postimg.cc/pp7xM9gQ and https://postimg.cc/cvwqqF7Z

    This is the settings I told you about before. But you don’t understand it. Now, here is the resulting image: https://postimg.cc/7fztbf5n

    Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2022 at 05:30

    Hello, @Darul Muqarrabin Malaysia,

    To know how to edit snippet preview on the page, please read and follow the instruction written in this article: https://www.wpbeginner.com/plugins/users-guide-for-all-in-one-seo-pack/#:~:text=Simply%20edit%20any%20post%20or,SEO%20meta%20title%20and%20description.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 10:28

    Hello, @TrueDylFashion,

    Alright, In order to understand how to solve your issue. Please watch this video completely: https://streamable.com/xnww85 for a better reference.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 10:17

    Hello, @levacare,

    1- Alright, I have added a custom CSS code in order to solve it see the image: https://postimg.cc/D8D3sb5n, and your issue is resolved. Here is the resulting image: https://postimg.cc/HV1QLS1g please check back to your site after clearing the browser cache.

    2- Actually, You added a custom attribute in the product see image: https://postimg.cc/dkK5KJBb and on the other product in which the colors appear fine you added the default attributes you created see image: https://postimg.cc/sMdQm1gC this is the reason you are facing the issue.

    Note: Now please generate a fresh new topic for every single new issue you will face, as this will help us to understand the issue properly and reply to the topic accordingly, multiple issues in the same topic, might create mess up and understanding issues for both of us, Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 10:01

    Hello, @mohamed aly,

    No, It will not affect your site. Less than the theme requires is not good greater than the theme requirement is ok.

    No need to worry about it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 09:42

    Hello, @mohamed aly,

    These are the theme requirements and these are only fulfilled from the server. If these are not completed on your site you have to ask your service provider they will be able to solve it for you. And all of these options are necessary to increase the website performance in order to reduce the server response time.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:44

    Hello, @mahlv,

    I have checked your issue with the default WordPress theme by disabling the theme core plugins as well. But I found the same thing with the default WordPress theme too. So it makes it clear that the issue is not coming from our theme. See the video for a better reference: https://streamable.com/bnv1lf

    In order to solve your issue you have to contact the plugin author/support for further assistance.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:23

    Hello, @IP,

    Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Account >> and set the content type to none so that it will open the page. Check the image: https://postimg.cc/yWYQrpWn

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:10

    Hello, @IP,

    I see, then I have to check the issue on your site, please create a test page on your site and make the issue appear on it, and then share the site WP Admin URL and Credentials with me in the private content area of this topic, so that I will check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:08

    Hello, @eternity,

    Actually, You can only import the pages of the demo you want. Our theme provides this option while importing the demo. Check this image: https://postimg.cc/SYR5pnKg by doing this you can import the homepage of the demo you want.

    Note: Please take a complete backup of your site first before doing this in case if anything goes wrong you should have a backup of your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:07

    Hello, @qtwrk,

    Yes, you have to regenerate the thumbnails OR try to upload your own images and it will work for you.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 06:05

    Hello, @IP,

    You can change/translate all the strings in the theme and core and WooCommerce plugin language files as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 05:56

    Hello, @LomP,

    Ok for changing the background color of that button, please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and change the color in the given code as per your requirements.

    .mobile-menu-content .et_b_header-button {
        background-color: green !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 05:51

    Hello, @qtwrk,

    Actually, you understand it right. If it doesn’t work for you try to regenerate thumbnails – https://wordpress.org/plugins/regenerate-thumbnails/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 05:46

    Hello, @levacare,

    1- Your issue is resolved now kindly check back to your site after clearing the browser cache. See the resulting image here: https://postimg.cc/CzVhsJBJ

    2- I have solved your issue with the help of the Custom CSS code I added in the Theme Settings >> Theme Custom CSS >> Global CSS >> at the bottom of the CSS box. See the image: https://postimg.cc/23gwcLr0 and here is the resulting image: https://postimg.cc/JtH3k7ZZ

    3- Sorry to say, that it is not. Because both products are set using different widgets and every widget has different settings and stylings so you cannot make it the way as you said without customization.

    You can submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2022 at 05:03

    Hello, @Estudio EntreDos,

    You’re Most Welcome!!
    Thanks for contacting us.
    Have a nice day. 🙂

    Topic Closed.
    Regards 8Themes Team.

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Viewing 30 posts - 11,551 through 11,580 (of 13,133 total)
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