Forum Replies Created

Viewing 30 posts - 11,371 through 11,400 (of 13,134 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 09:49

    Hello, @Martin,

    Your issue is resolved now, please check back to your site after clearing the browser cache.

    I have set the Results Dropdown Computed Box padding to default settings. See the Resulting image under the private content area for a better reference.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 09:49

    Hello, @houijiaymen,

    Could you please explain your issue more clearly, if possible with some screenshots and also please share the URL of the page having an issue and your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Page URL having the issue:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 08:39

    Hello, @Steven Tay,

    In order to solve your issue simply go to Appearance > Widgets > Static blocks > check if there are any empty static blocks added, remove the widget or select static blocks there.

    Otherwise, please share the screenshot of the issue and the page URL too, and also your site WP Admin URL and Credentials with me here in the private content area of this topic as listed below, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 08:08

    Hello, @Hitesh,

    Most Welcome ?

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 07:35

    Hello, @Mody,

    Unfortunately no, this is not possible to make a multilingual site without a plugin, for a multilingual site, you have to use WPML or Polylang plugin, and then it will allow on your site to choose the language via a language switcher.

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    OR

    If you only want to translate and use your site in any single language then you can without a plugin as well, you will find the language files here: https://www.8theme.com/glotpress/projects/xstore/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 07:29

    Hello, @Siva,

    Yeah, that might affect Logins and that issue seems to be independent of our theme, could you please check it once by activating the default WordPress Theme like Twenty Twenty Three, just to make it sure that the issue is from our theme or not?
    If the issue will still persist with the default WordPress theme as well, then it will make sure that the issue is not because of our theme and in that case you have to contact the WordPress support because once it will be fixed with the default WordPress theme, it will automatically work fine with our theme as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:39

    Hello, @Hitesh,

    But when we inspect it, then in the site code it is showing because of the adsbygoogle so you have to remove it and check back, Otherwise try to use the Custom CSS for it as listed below:

    .google-auto-placed ins.adsbygoogle.adsbygoogle-noablate {
        height: 0px !important;
    }

    You can try to change the value of the height in the given code as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:31

    Hello, @mariangio,

    I have checked your site without incognito mode and found no issue it is working just fine see the resulting image here: https://postimg.cc/CZ9CYY6h please check back to your site after clearing the browser cache.

    It must be the cache issue nothing else.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:29

    Hello, @charith,

    Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check your issue on your site and help you out in Installing the theme.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:28

    Hello, @Ms Morbenia Morbeck,

    Your provided WordPress access is a vendor access see the image: https://postimg.cc/JtZmcqNt with this vendor access I am not able to install the theme and import the demo for you because I am not able to access the WordPress admin dashboard. How can I import the demo and set up the theme? I was asked for super admin access. Please share the super admin access with us in the private content area of this topic so that I will check and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:21

    Hello, @levacare,

    It is because on the iPad and mobile the language option isn’t set. So I added it on the mobile and iPad header see the image: https://postimg.cc/0Km4Ychv now your issue is resolved. Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:19

    Hello, @Dionizio Find,

    In order to change the site background color navigate to the Dashboard >> XSTORE >> Theme Settings >> Styling/Colors >> and change the background color from there see the image: https://postimg.cc/LnQ9Qsbb then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:15

    Hello, @Maria,

    I have checked your site and found no issue in the header. Your site header appears to me like this: https://postimg.cc/n9qgt3Fz if it’s ok then you have a cache issue nothing else try to check back to your site after clearing the browser cache. But if not, then please elaborate on it with the help of screenshots, and please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check your issue on your site and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 29, 2022 at 06:13

    Hello, @LomP,

    Actually, You have to change the product layout from the widget settings of the product you added. In the widget settings, you will see the option of “Product Style/Hover effect” see the image: https://postimg.cc/qh1gxGVN try to change it and check the result I hope your issue will be resolved. There is no other way that I can tell you nor it will be fixed with the custom CSS code.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:32

    Hello, @don,

    But you told me that you checked and the same result with the default WordPress Theme as well, so Should I check it on your site by activating the default WordPress Theme? Do you have the backup of your site?

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:30

    Hello, @Soumya,

    Not necessary, If you want to show the pagination then do not use the plugin because this plugin only helps with pagination types and nothing else. I hope you understand.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:29

    Hello, @Dionizio Find,

    1- Simply go to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> Prev/Next product navigation >> and disable it from there see the image: https://postimg.cc/jLhFxg8y then check back to your site after clearing the browser cache.

    2- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code at the bottom of the CSS box there.

    .swiper-vertical-images .vertical-thumbnails-wrapper img{border-radius:10px !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:27

    Hello, @Martin,

    Your site is not working for me as you can see in this image: https://postimg.cc/3yZRnH9d please fix this so that I will be able to check it. I am accessing your site from Pakistan. Also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check it for you on your site and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 16:07

    Hello, @Ms Morbenia Morbeck,

    Do you want to install the theme again and start from scratch? Do you want us to install the template on your site and import the demo for you and make sure that the site is working fine? So that you can proceed to build your site. If yes, then please share the below asking requirement:

    Wp-admin URL:
    Wp-admin username:
    Wp-admin password:

    Note: All your existing content will be removed completely.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 15:30

    Hello, @henrik,

    Regarding the infinite scroll theme has only this option https://postimg.cc/YhpRjKt1 you can find the option in the XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop page layout. Other than this there is no other way that I can tell/suggest you. If it doesn’t work for you then you can use any third-party plugin for your requirements at your own risk. We cannot suggest any third-party plugin to our customers because sometimes the conflict and cause unexpected issues on the site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 15:20

    Hello, @Soumya,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. See the resulting image here: https://postimg.cc/14ShW25T I have disabled this plugin “WooCommerce Infinite Scroll and Ajax Pagination” and your issue is resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 15:16

    Hello, @plusout,

    Most welcome!

    Thanks for understanding and for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 15:14

    Hello, @Marlon,

    Most welcome!

    Thanks for understanding and for contacting us.
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 14:35

    Hello, @Marlon,

    Most Welcome ?

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 14:32

    Hello, @plusout,

    I understand the situation very well. But the thing is there is no possible way to solve it via CSS code. if it would be possible, I already share it with you. We always take care of our customers in every possible way. But in your case things are different. Changes require customization in theme core files and customization issues are beyond our limitations. If you want paid Customization services submit a customization request to WPKraken team.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 14:19

    Hello, @Soumya,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in private content area of this topic on which you are facing the issue So that I will check your issue on your site?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 14:10

    Hello, @Marlon,

    Actually, it’s not an issue let me tell you. The thing is you have added different sizes of images. if you see the ring images the image of rings is in middle the bottom of the images is empty white so the button looks perfect but if you see the other images the image appears from the top to bottom that is why the button overlaps and doesn’t look good. Solving the issue with the CSS is not a proper solution for this because every image is different than the other so you cannot adjust the buttons via CSS code. So I strongly suggest you change the product style type from the XSTORE >> Theme Settings >> WooCommerce >> Shop >> Product Style >> see the image: https://postimg.cc/rD7Q7NfY

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 14:00

    Hello, @Martin,

    In order to solve your issue Simply navigate to Dashboard > XStore > Theme Settings > Header Builder > Search > Results Dropdown Computed Box and Set padding as per your needs. See the image for a better reference here: https://ibb.co/HPj1dVg

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 13:47

    Hello, @Marlon,

    Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Product Style >> From there you will see the option to set the different product styles. The default one has the wishlist icon on the top right side see the image: https://postimg.cc/3dj6XmNM also, there are some other layouts available too you can check them as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 28, 2022 at 13:36

    Hello, @plusout,

    Actually, you are using the third-party plugin for this purpose on your site, and that third-party plugin is not compatible with our theme and nor included in the third-party plugins compatible list confirmed from our end on the item’s main page, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards 8Themes Team.

  • 1 2 3 379 380 381 436 437 438
    Viewing 11,400 results - 11,371 through 11,400 (of 13,134 total)
Viewing 30 posts - 11,371 through 11,400 (of 13,134 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.