Hello @Aydi,

We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads. This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best regards,
8Theme’s Team

Hello @Dionizio Find,

We regret to inform you that this is not a feature available in our theme. You may be able to find a third-party plugin that meets your requirements, but please note that we cannot guarantee full compatibility between our theme and all existing third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and plugin. Unfortunately, it is not possible for us to make our theme compatible with all existing plugins, and any additional customization is outside the scope of our basic support.

If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

Best Regards,
8Theme’s Team

Hello, @Vivi,

Could you please check the issue by temporarily activating the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme?

If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme, and in that case, I suggest reaching out to WooCommerce support for further assistance.

If it works fine with the default WordPress theme, it will also work fine with our theme.

Kind Regards,
8Themes Team.

Hello Steven Tay,

We hope this message finds you well. If you have any other questions or concerns, please do not hesitate to contact us. We are always here to help.

Thank you for reaching out to us.
Have a great day. 🙂

Topic Closed.

Sincerely,
8Themes Team

Hello Steven Tay,

In order to modify the phrase, please navigate to XStore >> Header Builder >> Promo Text and modify the custom text in that section as desired. Please refer to the screenshot provided for further guidance: https://postimg.cc/SYJHHTPr

Best Regards,
8Themes Team.

Hello, @Isabel,

We have identified that the issue you experienced was due to the page builder plugin not being installed on your site. We have now installed the plugin, as shown in the image at the following link: https://postimg.cc/LggTmTks. The issue has now been resolved, as evidenced by the screenshot at the following link: https://postimg.cc/0rv7tDBx.

We hope this resolves the issue for you.

Best Regards,
8Themes Team.

Hello @alinau,

We have confirmed that the color you have set from the theme settings and the image you have changed on the about us page from the Elementor is working correctly. You may be experiencing a cache issue. To assist you further, we have recorded a video and provided the link below for your reference. Please watch the video in its entirety and then clear your browser cache before checking back to your site.

Video Link: https://streamable.com/l5id8p

Best Regards, 8Theme’s Team

Hello Jacqpot,

Thank you for your patience. We have now imported the correct demo onto your site. Please clear your browser cache and check your site again.

It is important to install and activate one of the page builders (WP Bakery or Elementor) before importing any demo, as the demos are based on these page builders. We have imported the demo onto your site with the Elementor page builder, so you can now easily edit the content.

Please see the attached screenshot: https://postimg.cc/JDfrgyzm

Kind regards,
8Themes Team.

Hello Siv,

I am pleased to inform you that the font issue has been resolved. I checked your site today and it is now working fine, as you can see in this video: https://streamable.com/25h3aq

On the mobile version, the desktop menu appears, but the menu toggle button is not present.

In order for me to investigate the issue further, please provide your WordPress admin URL, username, and password in the private content area of this topic, using the following format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Please note that before doing so, you should take a complete backup of your site. Additionally, please allow us to debug your site and make changes/remove plugins as necessary.

Best Regards, 8Theme’s Team

Hello @João Muniz,

Thank you for purchasing our theme and for reaching out to our support center.

To opt out of using Elementor’s Mini Cart template, please go to Elementor > Settings > Integrations > WooCommerce and select Disable. For more information, please refer to this link: https://elementor.com/help/menu-cart-widget-pro/. After doing so, please clear all cache and check the result.

We appreciate your business and thank you for your patience.

Best Regards,
8Themes Team.

Dear Muhammad Ejaz,

We apologize for any inconvenience caused. To enable the “Add To Cart With Quantity” feature, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Product Style > Add to cart with Quantity option >Turn ON and Save Settings. After doing so, please clear your browser’s cache and check your site again.

If the issue persists, we recommend deactivating all third-party plugins and any on-site customizations. Before doing so, please ensure that you have taken a complete backup of your site.

If you would like us to investigate further, please provide us with your site’s WP Admin URL, username, and password in the private content area of this topic.

We thank you for your patience and look forward to assisting you.

Kind Regards,
8theme team.

Hello Ms. Morbenia Morbeck,

In order to add your product category to the “All Department” Menu, please go to Appearance >> Menu and edit the “All Department” Menu accordingly. Please refer to the following screenshot for further guidance: https://postimg.cc/G47dyYKm

We hope this information is helpful.

Best Regards,
8Themes Team

Hello @Techgaon,

We are pleased to inform you that your issues have been resolved. Please clear your browser cache and check back to your site.

To resolve the login view prices issue, we have purged all the cache. Please refer to the image at https://ibb.co/TYtS50S for a better reference.

We have also edited the product and reset the stock status to in stock. Please refer to the image at https://ibb.co/zScrmY2 for a better reference.

Best Regards, 8Theme’s Team

Hello, Aleksei,

Could you please check the issue by temporarily activating the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme?

If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme, and in that case, I suggest reaching out to WooCommerce support for further assistance.

If it works fine with the default WordPress theme, it will also work fine with our theme.

Kind Regards,
8Themes Team.

Hello, Johnm,

I apologize, it appears that I am not fully understanding the issue you are experiencing. If possible, could you please provide more detailed information and possibly include screenshots to help me better understand the problem?

Best Regards,
8Themes Team.