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Viewing 30 posts - 11,041 through 11,070 (of 13,138 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 19, 2023 at 05:01

    Hello @Aydi,

    We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads. This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.

    Thank you for reaching out to us. Have a wonderful day!

    This topic is now closed.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 18:37

    Hello Webpat,

    We are glad to hear that you have been able to resolve your issue. If you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 18:35

    Hello @Dionizio Find,

    We regret to inform you that this is not a feature available in our theme. You may be able to find a third-party plugin that meets your requirements, but please note that we cannot guarantee full compatibility between our theme and all existing third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and plugin. Unfortunately, it is not possible for us to make our theme compatible with all existing plugins, and any additional customization is outside the scope of our basic support.

    If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 18:27

    Hello, @Lucas,

    Thank you for providing a detailed explanation of your issue. I have adjusted the CSS code on your site, and the block is now centered on the mobile version of the site. However, it is not possible to align the “Add to Cart” and “Quantity” side by side in a single row on mobile, as they are in separate divs with another div in between. Please refer to the screenshots provided below:

    https://ibb.co/vYcg2wT
    https://ibb.co/cCLdnv7

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 17:52

    Hello, @Vivi,

    Could you please check the issue by temporarily activating the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme?

    If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme, and in that case, I suggest reaching out to WooCommerce support for further assistance.

    If it works fine with the default WordPress theme, it will also work fine with our theme.

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 17:46

    Hello Steven Tay,

    I have created a video to demonstrate how to select all products in the Data Source of the element, and the images are now appearing correctly on your site. The video URL is: https://www.veed.io/view/9d93cbe7-95af-486c-90a6-18ea7830da71?sharingWidget=true&panel=share

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 10:10

    Hello Steven Tay,

    We hope this message finds you well. If you have any other questions or concerns, please do not hesitate to contact us. We are always here to help.

    Thank you for reaching out to us.
    Have a great day. 🙂

    Topic Closed.

    Sincerely,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 09:29

    Hello Patrick,

    We have conducted a thorough review of your site and have determined that the issue you are experiencing is likely related to the Elementor plugin. Additionally, it appears that you have utilized some Elementor extensions. We recommend that you contact the Elementor support team for further assistance.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 09:25

    Hello Steven Tay,

    In order to modify the phrase, please navigate to XStore >> Header Builder >> Promo Text and modify the custom text in that section as desired. Please refer to the screenshot provided for further guidance: https://postimg.cc/SYJHHTPr

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 09:18

    Hello, @Isabel,

    We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads. This will enable us to release more updates and provide dedicated support in the future. Your appreciation of our Theme and Support would be highly encouraging.

    Thank you for reaching out to us. Have a wonderful day.

    This topic is now closed.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 08:59

    Hello, @Isabel,

    We have identified that the issue you experienced was due to the page builder plugin not being installed on your site. We have now installed the plugin, as shown in the image at the following link: https://postimg.cc/LggTmTks. The issue has now been resolved, as evidenced by the screenshot at the following link: https://postimg.cc/0rv7tDBx.

    We hope this resolves the issue for you.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 08:32

    Hello, @webpat,

    To do this, please follow these steps:

    1. Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

    2. Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

    3. Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 07:20

    Hello @alinau,

    We have confirmed that the color you have set from the theme settings and the image you have changed on the about us page from the Elementor is working correctly. You may be experiencing a cache issue. To assist you further, we have recorded a video and provided the link below for your reference. Please watch the video in its entirety and then clear your browser cache before checking back to your site.

    Video Link: https://streamable.com/l5id8p

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 06:44

    Hello, @ranawebdesign,

    1. I have checked your site and tested it. It appears to be working properly, as you have described. I have recorded a video for you to watch for further reference: https://streamable.com/7fyeb7.

    2. To adjust the margins, navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> and adjust the margin settings from the bottom, as seen in this image: https://postimg.cc/30xbKGrc. Once you have saved the settings, please clear your browser cache and check back on your site.

    We hope this helps.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 06:19

    Hello Jacqpot,

    Thank you for your patience. We have now imported the correct demo onto your site. Please clear your browser cache and check your site again.

    It is important to install and activate one of the page builders (WP Bakery or Elementor) before importing any demo, as the demos are based on these page builders. We have imported the demo onto your site with the Elementor page builder, so you can now easily edit the content.

    Please see the attached screenshot: https://postimg.cc/JDfrgyzm

    Kind regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 06:13

    Hello @YM,

    In order to complete the requested changes, please follow the steps below:

    1. Navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> and remove the cart widget from the “Connection Block” (see the image: https://postimg.cc/SnRXhvfL).

    2. Navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> and remove the account and wishlist widget from the “Connection Block” (see the image: https://postimg.cc/qzMX50gj).

    3. Go to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder >> and remove the “Add to cart” widget from the “Connection Block” (see the image: https://postimg.cc/ZvyZTX5g).

    4. From the “Single Product Builder” option, remove the “Product Rating” widget from the connection block (see the image: https://postimg.cc/cK6zywHk). Then save settings and go to the theme settings >> WooCommerce >> Shop >> Product Style >> and uncheck the rating option (see the image: https://postimg.cc/xNjx5zWP). Save settings and clear the browser cache to check the changes.

    We hope this information is helpful.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:48

    Hello Siv,

    I am pleased to inform you that the font issue has been resolved. I checked your site today and it is now working fine, as you can see in this video: https://streamable.com/25h3aq

    On the mobile version, the desktop menu appears, but the menu toggle button is not present.

    In order for me to investigate the issue further, please provide your WordPress admin URL, username, and password in the private content area of this topic, using the following format:

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    Please note that before doing so, you should take a complete backup of your site. Additionally, please allow us to debug your site and make changes/remove plugins as necessary.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:45

    Hello, @DollyFactory,

    Thank you for purchasing our theme and for contacting our support center. We apologize for any inconvenience. To resolve your issue, please try changing the attributes slug to “brand_attr”, saving the settings, and checking the filter. For a better reference, please see the image at https://ibb.co/rMHrgHN

    If the issue persists, please provide your WordPress Admin URL, username, and password in the private content area of this topic, so that we can investigate further.

    Thank you for your cooperation.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:41

    Hello @João Muniz,

    Thank you for purchasing our theme and for reaching out to our support center.

    To opt out of using Elementor’s Mini Cart template, please go to Elementor > Settings > Integrations > WooCommerce and select Disable. For more information, please refer to this link: https://elementor.com/help/menu-cart-widget-pro/. After doing so, please clear all cache and check the result.

    We appreciate your business and thank you for your patience.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:29

    Hello @Roobinda,

    I have tested the options on your site and they are working properly. I have also recorded a video for you to view here: https://www.veed.io/view/c1c7ff53-e27b-4048-bcb8-4ce0ecdc9f8e?sharingWidget=true&panel=share. Please try again on your site after clearing the cache. I am confident that you will not experience this issue again.

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:27

    Dear Muhammad Ejaz,

    We apologize for any inconvenience caused. To enable the “Add To Cart With Quantity” feature, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Product Style > Add to cart with Quantity option >Turn ON and Save Settings. After doing so, please clear your browser’s cache and check your site again.

    If the issue persists, we recommend deactivating all third-party plugins and any on-site customizations. Before doing so, please ensure that you have taken a complete backup of your site.

    If you would like us to investigate further, please provide us with your site’s WP Admin URL, username, and password in the private content area of this topic.

    We thank you for your patience and look forward to assisting you.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 05:16

    Hello Jennifer,

    We are delighted that our proposed solution was able to assist you in resolving your issue. Please do not hesitate to contact us again if you require any further assistance. Thank you for reaching out to us.

    Have a pleasant day.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 18:07

    Hello Ms. Morbenia Morbeck,

    In order to add your product category to the “All Department” Menu, please go to Appearance >> Menu and edit the “All Department” Menu accordingly. Please refer to the following screenshot for further guidance: https://postimg.cc/G47dyYKm

    We hope this information is helpful.

    Best Regards,
    8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 18:07

    Hello Jacqpot,

    We have noticed that your site content appears to be corrupted. Have you imported the Demo with Elementor page builder and edited and saved it with another page builder such as WP Bakery, or vice versa?

    In order to resolve this issue, we suggest that you completely reset your WordPress. Once you have done this, please provide us with the fresh new WP site Admin URL and Credentials in the private content area of this topic, so that we can import the proper demo for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 18:07

    Hello @Techgaon,

    We are pleased to inform you that your issues have been resolved. Please clear your browser cache and check back to your site.

    To resolve the login view prices issue, we have purged all the cache. Please refer to the image at https://ibb.co/TYtS50S for a better reference.

    We have also edited the product and reset the stock status to in stock. Please refer to the image at https://ibb.co/zScrmY2 for a better reference.

    Best Regards, 8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 17:40

    Hello Jennifer,

    I am glad to inform you that your issue has been resolved. Please clear your browser cache and check your website again. The problem was caused by the incorrect logo on the sticky header, located under XStore >> Theme Settings >> Header Builder >> Header Sticky >> Custom Sticky Logo. I removed that logo and reset the main header logo, which resolved the issue. Please refer to the attached screenshot of your website in incognito mode for reference: https://ibb.co/ZdMDKkF

    Best regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 17:38

    Hello, Aleksei,

    Could you please check the issue by temporarily activating the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme?

    If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme, and in that case, I suggest reaching out to WooCommerce support for further assistance.

    If it works fine with the default WordPress theme, it will also work fine with our theme.

    Kind Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 15:43

    Hello, jacqpot,

    I apologize, but I did not receive any screenshots. Could you please share the screenshot links in this message?

    Additionally, please change your website’s PHP version to 7.4 and check again. If the issue persists, please reset your WordPress and provide me with the website’s WP Admin URL, username, and password in the private content area of this message.

    This will allow me to check and assist you further.

    Best regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 15:42

    Hello, Johnm,

    I apologize, it appears that I am not fully understanding the issue you are experiencing. If possible, could you please provide more detailed information and possibly include screenshots to help me better understand the problem?

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 14:36

    Hello, Patrick,

    I attempted to access your website, but it appears to be currently unavailable and is displaying the error message as shown in the provided screenshot. It is recommended that you contact your hosting provider to resolve this issue. Once the issue has been resolved, please inform me and I will be happy to assist you further.

    Kind Regards,
    8Themes Team.

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    Viewing 11,070 results - 11,041 through 11,070 (of 13,138 total)
Viewing 30 posts - 11,041 through 11,070 (of 13,138 total)
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