Hello Jennifer,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have added the necessary CSS code via XStore > Theme Options > Theme Custom CSS and published it. For your reference, please see the attached image: https://postimg.cc/2qfj6G8q

Best Regards,
8Theme’s Team

Hello @LucyLu,

We suggest that you try disabling Mobile Content Optimization through Theme Options >> General/Layout, clear the cache, and then check the results.

If this does not resolve the issue, please provide us with your WordPress Admin URL, Username, and Password in the private content area of this topic so that we will further investigate it for you on your site and help you out.

Please note that it is important to take a complete backup of your site before doing so.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Hannah,

1. a.For Quick View: There are 2 possible ways, You can set the Quick View option in Theme Options > WooCommerce > Shop elements > Quick view https://postimg.cc/y39S0vp0 OR you can disable the More Details Link. https://prnt.sc/ck6O_XM-_oMQ

We believe the issue is caused by tags in the description, which when a portion of the excerpt is displayed in Quick View, can result in some tags being left unclosed.

1. b.For Style change: Elementor only displays short codes. To find the short code of a Static Block, please navigate to Dashboard > Static Blocks and edit it with Elementor according to your needs. Please refer to the attached image for further reference. https://postimg.cc/fVkzrZ95

2. To change the color of the header button, please navigate to XStore > Theme Options > Theme Custom Css > Global. There, you can change the background color to your desired preference. For a better reference, please see the attached image. https://postimg.cc/06vdPt06

2. a. In order to change the color of the notification bar, please copy and paste the following CSS code under XStore > Theme Options > Theme Custom Css > Global and click the Publish button. After that, please clear your browser’s cache and revisit your website.

.woocommerce-message {
    background-color: red !important;
    border-left-color: red !important;
}

Please note that the word “red” in the following CSS code can be changed to any other color as per your requirements.

2. b. To change the color of the light button, please navigate to XStore > Theme Options > Styling/Colors > Light Buttons Color. For a better reference, please refer to the image provided here: https://postimg.cc/K40BkPtW.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @12gitari,

We hope this information is helpful. To add or remove a menu item image, you can modify or remove the menu item image from the Appearance > Menu section. Please refer to the image provided here: https://postimg.cc/v4BdVW9q.

The All-department dropdown menu is generated from a static block, which can be edited or changed with Elementor as per your requirements. Please refer to the images provided here: https://postimg.cc/CR1zxnKY, https://postimg.cc/qhgPt03N, and https://postimg.cc/K1kQgzqS.

Please note that you can use any icon image in the image box as per your needs.

If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Darul Muqarrabin Malaysia,

We have created a contact form using the Contact Form 7 plugin, which can be edited under WP-Dashboard >> Contact according to your needs.

For more information, please refer to the official documentation of the plugin at https://contactform7.com/faq/how-can-i-add-a-field-to-my-contact-form/.

Best Regards,
8Theme’s Team.

Hello Ms. Morbenia Morbeck,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and revisit your site to confirm the changes.

We have deactivated the Custom tab 02 under XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs, which has removed the mini tab button from your site.

For your reference, please see the images provided here: https://postimg.cc/svYxTv9r and https://postimg.cc/T598DMmZ.

We thank you for your patience and look forward to your continued support.

Best Regards,
8Theme’s Team

Hello Sucknorris,

Thank you for providing the login details. We have identified that the issue on your site is caused by the conflict between the CDN activation and the Static Block Cache being enabled at the same time.

To resolve this issue, please navigate to XStore > Theme Options > Speed Optimizations > Static Blocks Cache and turn it off, then publish the changes. Please also clear your browser cache afterward.

For reference, please see the images provided here: https://postimg.cc/d7VdKqHf and https://postimg.cc/xX2jmtLy.

Best regards,
8Theme’s Team

Hello @Belal,

The child theme is a theme that inherits the functionality of the parent theme and allows you to make modifications or add additional functionality to the parent theme. If you have made all your changes/modifications in the Child Theme, then you can use the Child Theme on your site.

For further information, please read these articles: https://www.wpbeginner.com/glossary/child-theme/ &https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/.

Best Regards,
8Theme’s Team.

Hello @Kestutis,

We regret to inform you that it is not possible to replace the Quick View with the Add to Cart button in the same position on the Shop page. However, you can enable the Add to Cart button to be displayed on the Shop page from XStore >> Theme Options >> WooCommerce >> Shop >> Product Styles, as per your requirements. Please refer to the screenshot provided: https://postimg.cc/dDQv9by1

Best Regards,
8Theme’s Team.

Hello @Kola,

1. Thank you for providing the login details. I have reviewed your website and successfully changed the header main color, as evidenced by the images provided here: https://postimg.cc/Q9NGZFpT and https://postimg.cc/47xQpcCw.

We have noticed that the header main color does not change in live mode when the customizer mode is activated due to the CDN being enabled on your site. To resolve this issue, we recommend flushing the server cache completely and temporarily disabling the CDN until you are in development mode. To do this, please contact your service provider and ask them to do it. Please refer to the image provided here: https://postimg.cc/kDJCSpRy

2. To change the main color for the site (color of links, active buttons and elements such as pagination, sale price, portfolio project mask, blog image mask, etc.), please navigate to XStore > Theme Options > Styling/Colors and select the Main Color of your choice. For reference, please see the image below: https://postimg.cc/dD4tWTbr

Best Regards,
8Theme’s Team

Hello, @Giffy Exclusive Store,

We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories.

If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We thank you for your understanding and look forward to your continued support.

Best Regards,
8Theme’s Team

Hello @Laskowidz,

We would appreciate it if you could provide us with your website URL and WordPress admin credentials in the private content area of this topic so that we can review and assist you accordingly.

The information we require is as follows:

– WordPress Admin URL
– WordPress Admin Username
– WordPress Admin Password

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello @chemmaaxxs,

Please go to Loco >> Themes >> XStore and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Next, go to Loco >> Plugins >> XStore-Core and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Finally, go to Loco >> Plugins >> WooCommerce and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

If the issue persists, please provide screenshots of the issue, as well as your site’s WP Admin URL and credentials, in the private contact area of this topic. This will allow us to further investigate the issue on your site and provide assistance accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team

Hello, @R Design,

Thank you for purchasing our theme and for reaching out to our support center.

We suggest that you try disabling all third-party plugins (including any caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the issue as it may be conflicting with our Core plugin.

We appreciate your patience and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello @shahar klamka,

We regret to inform you that it is not possible to achieve your desired outcome using the theme options available for grouped and affiliate/external products, the Ajax Add to Cart option only works for Simple and Variable products https://prnt.sc/hxpDU1FRCQWj . You may wish to explore third-party plugins that may better meet your requirements, but please note that this is done at your own risk.

If you would like to request this feature, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We thank you for your understanding and look forward to your continued support.

Best Regards,
8Theme’s Team