Hello @ciddiki,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello @Bello,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

We can also see that you have activated CDN from your server on your site. We recommend contacting your hosting provider to flush the CDN completely and then turn it off while you are in the development process. For a better reference, please see the attached image. https://postimg.cc/r0cY29cL

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to further investigate and assist you accordingly.

Please note that you should take a complete backup of your site before making any changes.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further.

Best Regards,
8Themes Team

Hello @chemmaaxxs,

I have reviewed your website and the “Place Order” button text on the checkout page appears to have been translated. Please refer to the screenshot provided here: https://postimg.cc/rKS3vSVN

If you are referring to any other “Place Order” Text, please provide a screenshot and the page URL so that I can investigate further and assist you.

Best Regards,
8Theme’s Team

Hello @Mel,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

Best Regards,
8Themes Team

Hello @ege,

We have imported the demo onto your site. Please clear your browser cache and revisit your site to view the changes. For reference, please see the attached image: https://postimg.cc/3WCtwyY1

Best Regards,
8Theme’s Team

Hello, Trambussen,

Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS, then save the changes. Afterward, please clear the browser cache and check the site again.

.single-product .woocommerce-variation-price span.price span.woocommerce-Price-amount.amount {
    color: red !important;
}
.single-product .products-page-cats {
    display: none !important;
}
.single-product span.tagged_as {
    display: none !important;
}

Thank you for your cooperation.

Sincerely,
8Theme’s Team

Hello, @Chris0483,

We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

Your main concern is why when you select the color filter it shows in the active filter, but after selecting the product category it disappears. This is the default behavior, as the product categories are not coming from the filter widget, but rather from a separate widget called “product categories”. The other filters are coming from the filter widget, so as soon as you click on the product category, it will take you to that page and all other filters will be cleared. On that particular category page, you will be able to use the other filters.

We have successfully implemented multiple filters on the shop page, as evidenced by the screenshot provided below:
https://postimg.cc/QVrNXXrD

We are pleased to inform you that the other filters on the category page are functioning properly. Please refer to the following link for further information: https://postimg.cc/Ny9G0FMs.

We hope this clarifies the matter.

Best regards,
8Theme’s Team

Hello, @Vladis,

1. Please navigate to XStore >> Theme Options >> Header Builder >> Header Overlap and Transparent and turn OFF the “header overlap” option. For reference, please see the screenshot provided at the following link: https://postimg.cc/2bT3sytG. We are confident that this will resolve your issue.

2. Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

.et_b_header-menu.menu-items-dots.et_element-top-level .menu>li#menu-item-3164>a {
    padding-left: 0 !important;
}

3. The issue is related to the header overlap, and if you turn it off, it should also resolve the issue with your “KONTAKTAI” page.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @ccm_studio,

We suggest that you attempt to change your site’s PHP version to 7.4 and try again. We hope that this will resolve your issue. If not, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to check and assist you accordingly.

Please also provide us with the site’s WP Admin URL and credentials, so that we can investigate the issue further.

Note: Please make sure to take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @patrick,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and check your site again. We have translated the words into the Theme language files here: https://skinguardian.tw/wp-admin/admin.php?path=languages%2Fthemes%2Fxstore-zh_TW.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit and you can modify them as needed.

Please refer to the screenshot below for reference: https://postimg.cc/kR42LDZC

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello @exgen,

We are providing images of banners and sliders. Additionally, products, posts, and projects come with placeholders. Please note that the images obtained after demo content import cannot be used on a live site or redistributed. If you would like to find the source of the images to purchase a license, we recommend using the image search engine https://www.tineye.com/.

Best Regards,
8Theme’s Team

Hello @Jay545452,

Thank you for your inquiry. We would like to explain that the single product image and the zoom image are two different elements. Unfortunately, our theme does not have the option to set the background of the single product main and zoom image as transparent. However, you can try using the following custom CSS code:

.zoom-on .main-images a.zoom, .zoom-on .main-images img.zoomImg {
    background: transparent !important;
}

Please note that this code will only work for the zoom images, not for the main images behind the zoom image. This is because the main image is over the page background, so it is adapting the page background color, which is not transparent. If you change the page background color to transparent, it will also apply to the main image.

We hope this clarifies the matter. Further changes may require extra customization.

Best Regards,
8Theme’s Team.

Hello, @cookies,

We apologize for the inconvenience. After reviewing your site, we have determined that the issue was caused by the use of an outdated parent theme and the activation of the latest version of the Xsote Core plugin. We have now activated the latest version of the Xstore theme, which resolved the issue. Please clear your browser cache and check your site again.

For a better reference, please refer to the images provided at the following links: https://postimg.cc/WDxnYYyn, https://postimg.cc/DSMdmY7T, https://postimg.cc/8FdRwkh1, and https://postimg.cc/4njY7k9w.

We recommend using the latest version of the theme and core plugin to avoid any inconveniences.

Best Regards,
8Theme’s Team

Hello @azbarga,

Thank you for your inquiry. We believe that the XStore AMP plugin may be causing the issue you are experiencing. If you do not require the plugin, we suggest that you keep it deactivated on your site and continue to use our theme.

Best Regards,
8Themes Team

Hello Steven Tay,

Thank you for your inquiry. Unfortunately, it is not possible to do this automatically. This would require additional customization, which is outside the scope of our basic support.

If you would like to avail of paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

Alternatively, if you would like to request this feature, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

Best Regards,
8Theme’s Team