Hello @Hoang Phong,

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

We recommend clearing the site and browser cache and checking back, or trying to view the site on a different computer with a fresh browser. If the issue persists, please take a complete backup of your site first.

If you could provide us with your website WP-ADMIN login details in the private area, we would be happy to investigate further.

WP admin URL:
WP admin username:
WP admin password:

Best Regards,
8Theme’s Team

Hello @LambdaSP,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have commented out the CSS to resolve the onsale badge and added the CSS code to resolve the alignment issue of the products on your site. Please refer to the images provided at the following links: https://postimg.cc/R3YwWmLF , https://postimg.cc/7GYYrJ2J , https://postimg.cc/68r97fVG

2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. For further reference, please refer to the images provided here. https://postimg.cc/4YcYkvVF ,https://postimg.cc/RWwZbSxk

3. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm that the product sizes are now aligned. For your reference, please see the attached image. https://postimg.cc/8FmpbZgM , https://postimg.cc/vDdjyG9Y

Best regards,
8Theme’s Team

Hello, @Steven Tay,

1. These are the product category images, and you can modify them from the WordPress Dashboard > Products > Categories. You can edit the categories and change the images according to your needs. Please refer to the screenshot provided: https://postimg.cc/8jX4QSbB .

2. a, You can change the image size by editing the element via page builder on your site. Under the general setting of the element, you can adjust the image size according to your requirements. Please refer to the screenshot provided: https://postimg.cc/WhHx8F8b.

2. b, You can edit the element using the page builder and under the element “Query” setting, you can add or remove the categories as needed. Please refer to the screenshot provided: https://postimg.cc/GHCjCcpJ.

2. c, By following the steps outlined in point 2.b, you can easily change or add categories to your requirements.

2.d, That is because the categories you mentioned have the same number of products. You can check the links below to confirm. To make it work, you will need to add or remove products from those categories.

https://yipeedia.com/index.php/product-category/jewelry-type/necklaces-jewelry-type/?et_per_page=-1

https://yipeedia.com/index.php/product-category/necklaces-2/?et_per_page=-1

https://yipeedia.com/index.php/product-category/necklaces-2/new/?et_per_page=-1

3. To edit the brands and change the images, please go to WP-Dashboard >> Products >> Brands. For reference, please see the screenshot at the following link: https://postimg.cc/QHpLSxF2.

Best regards,
8Theme’s Team

Hello @baparks,

We suggest disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site customizations.

Please note that you should take a complete backup of your site before doing so.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Themes Team

Hello @Norliden,

In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop Element > Quick View. There, you will need to remove/empty the Images Height option. For reference, please see the images provided here: https://postimg.cc/BLg3yxm7 and https://postimg.cc/2VLf4qsW.

If the issue persists, please provide us with your site’s WP-ADMIN login details in the private content area of this topic. We will then be able to check and fix the issue on your site. Please note that you should take a complete backup of your site before doing so.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @logicnet,

1. In our theme, under XStore >> Theme Options >> WooCommerce >> Shop >> Product Style, there is an option for the format of the price on variable products called “Show Only Min Price On Variable Products”. Please refer to the screenshot provided: https://postimg.cc/Hcc72hS9. Additionally, you may use any third party plugin which better meets your requirements, but please note that this is done at your own risk.

2. Editing the price element in a single product builder is working as expected for me. Please refer to the screenshot provided: https://postimg.cc/hJggDyQP

We kindly ask that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please update and check back again. If you are using the latest version, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We also ask that you provide your site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best regards,
8Theme’s Team

Hello @LambdaSP,

1. a.b, We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/Jsh2V9Fd and https://postimg.cc/18HsJhqC

Note: You can adjust the color CSS value according to your needs.

2. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/yDyHfX0V , https://postimg.cc/d7NgXW3K .

3. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/YG7KQdXN and https://postimg.cc/QBknZhb5

4.a.We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/bDfDkjc6 and https://postimg.cc/BtDPSbFd

Note: You can adjust the margin-left CSS value according to your needs.

4.b. We have reviewed your website and have not identified any issues with the mobile version menu. Please refer to the attached image for further reference. https://postimg.cc/JGskfxq5

5. We are pleased to inform you that your issue has been resolved. Please clear your cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme Options > Theme Custom CSS > Global. For your reference, please see the images provided here: https://postimg.cc/V0Fk8BnW and https://postimg.cc/jwHsHQgY.

Best regards,
8Theme’s Team

Hello @Pedro Monteiro,

In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page layout > Products Per Page and set the value to -1 to display all products at once. For a better reference, please see the image at the following link: https://postimg.cc/PCshLH7C

Best regards,
8Theme’s Team

Hello @Mateusz,

We have conducted a review of your site and have not identified any issues. We have also recorded a video for you to view for further reference at the following link: https://www.veed.io/view/931413da-f5a3-42f1-afe5-d31683429066?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @Bilal Hussain,

We are unable to view the image you have attached. Could you please provide a screenshot of the block text color that you would like to change? Additionally, please provide your WordPress Admin login details in the private content area of this topic, so that we can investigate the issue further and provide assistance accordingly.

Please note that it is recommended to take a complete backup of your site before proceeding.

You may upload the screenshots on https://postimages.org/ and paste the links here.

Best Regards,
8Theme’s Team

Hello @海绵宝宝,

We apologize for the inconvenience, but we have conducted an inspection of your site and have identified Mixed Content errors in the browser console. This mixed content or SSL issue is caused by having a secure connection that does not load the website’s style sheet.

We suggest that you try to change the website link from HTTP to HTTPS.

To do this, open your site’s WP Admin Dashboard and navigate to Settings > General and change the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

Alternatively, you can install and use the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/.

We also noticed that you are using a CDN. Could you please temporarily disable Cloudflare CDN and check back to your site? Please refer to the image provided for reference: https://postimg.cc/wy1nfsmw.

We hope this resolves the issue.

Best Regards,
8Theme’s Team

Hello IvanMTK,

We have noticed that you are using an outdated version of the Theme and plugins. We recommend that you update the Theme and plugins, including the Core plugin, WooCommerce, and Elementor, to the latest version. After doing so, please clear the cache and check if the issue persists. If it does, we suggest deleting the specific products and recreating them manually on your site and re-add those products again on the page with the same element.

How to update the Theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If the issue still persists, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. Please note that you should take a complete backup of your site first.

Additionally, please provide your site WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

Best Regards,
8Theme’s Team

Hello,

We would appreciate it if you could provide us with more details about your issue, including screenshots, as well as the WordPress admin URL, username, and password for your site under the private content area of this topic.

This will allow us to investigate the issue further and provide you with the necessary assistance.

Please note that we recommend taking a full backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello @manos,

We kindly ask that you review your website to identify where the images are being used, and then remove only those image sizes. We are unable to provide further guidance on this matter, as the images may be used elsewhere on your site.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello Pedro Monteiro,

You can remove the Product Status Filter from the Shop Sidebar by navigating to Appearance >> Widgets >> Shop Sidebar and deleting the “8theme – Product Status Filter” widget. Please refer to the screenshot provided at the following link: https://postimg.cc/wtdgSmSj

Best Regards,
8Theme’s Team