Hello, @TheOne,

We are delighted to have you join our support forum and hope you are doing well.

You are correct in that if you set the Size Guide to a single product by editing it, then you must also set the size guide widget in the single product builder in order for it to be displayed. This is the current functionality.

If you would like to change the behavior or add an option to enhance its functionality, please post your request on our taskboard at https://www.8theme.com/taskboard/. If it receives votes from other customers, our development team will attempt to include it in one of our upcoming updates.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @Inesita,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and adjust the values as necessary.

.woocommerce-ordering select {
    font-size: 12px !important;
}
.filter-wrap .products-per-page span {
    font-size: 15px !important;
}

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

1. You can find and set the Product Cloud Widget to Shop Sidebar under Appearance >> Widgets, please refer to the attached screenshot for further reference: https://postimg.cc/CZMrJZx8

2. Thank you for your inquiry. The widget is designed to automatically select the minimum and maximum prices based on the prices of the products on your site. This is the default functionality of the widget and no manual adjustments are necessary.

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the resolution. We have commented out the CSS which was causing the issue. For further reference, please refer to the images provided at the following link: https://postimg.cc/rKZYCT1f. Additionally, please watch the resulting video at the following link: https://www.veed.io/view/90353af3-56ae-4e89-aaa5-e0bc51ef3a18?sharingWidget=true&panel=share.

2. You can change the style from XStore by navigating to Theme Options > WooCommerce > Shop > Product Style. You can then change the style from the available options. Please refer to the screenshot below for more information: https://postimg.cc/0MsbWbRx

3. We are pleased to inform you that the settings on your site are now working correctly. You can check the settings by editing the element under the slider. Please refer to the screenshot provided: https://postimg.cc/Vr21Ghbt

Best Regards,
8Theme’s Team

Hello @Chris Barrett,

Thank you for purchasing our theme and for contacting our support center.

1. We have not conducted an official test of the Elementor header plugin with our theme, so we cannot provide any advice on its use. If you wish to try it, you may do so at your own risk.

We suggest you use our default header builder, which allows you to build a separate header for mobile as per your needs. Please refer to the provided image here: https://postimg.cc/ZvJFN3kg and watch the video guides here: https://www.youtube.com/watch?v=RbdKjQrFnO4 and https://www.youtube.com/watch?v=BpeXfzNwkOc.

2. You can import and export the header template from XStore > Theme Options > Header Builder > Header Templates. There you can export and import according to your requirements.

3. To change the color of the mobile menu icon, please navigate to XStore > Theme Options > Header Builder > Main header > Mobile and select the WCAG Color that meets your requirements. Please refer to the image provided: https://postimg.cc/2LD4nWWv

Best regards,
8Theme’s Team

Hello Steven Tay,

We have responded to your duplicate topic at the following link: https://www.8theme.com/topic/niche-market-04-setting-locations-for-popular-tag-filter-by-price-section/#post-347801. Please review our response and provide any additional feedback in that topic.

Additionally, please refrain from creating multiple topics for the same issue.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Aleksey,

We suggest that you try activating the default WordPress Theme, such as Twenty Twenty-Three, to determine if the issue is related to our theme. If the issue persists with the default WordPress Theme, it will be evident that the issue is not related to our theme and we recommend that you contact the WooCommerce support for further assistance.

We wish you the best of luck.

Regards,
8Theme’s Team

Hello Norliden,

We believe this is a cache issue. We can see that the CDN is still activated on your site, as shown in the screenshot: https://postimg.cc/gx6nbqst.

We kindly request that you flush the server cache and deactivate all forms of cache, including the CDN, from the server end. Then, please check back again.

Best Regards,
8Theme’s Team

Hello @Cassiano,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have disabled the “Static Block Cache” from XStore >> Theme Options >> Speed Optimization, which has resolved your issue. Please refer to the screenshot provided in incognito mode: https://postimg.cc/9rqfZkCJ

Best Regards,
8Theme’s Team

Hello @tim,

We recommend that you contact your developer to check the code of your child theme customization, as this may be causing the issue on your site.

Alternatively, you can download the child theme you are currently using from Cpanel >> wp-content >> themes, delete it, and create a new one, which should resolve the issue.

Unfortunately, we are unable to check the custom code for you, as this is not included in the theme support policy and is beyond our limitations.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @eslam77,

We have tested your site on GTMatrix and Google Page Insight and the results are as follows:

GTMatrix: https://gtmetrix.com/reports/egy4gamers.com/IjYXdGG6/

Google Page Insight: https://pagespeed.web.dev/report?url=https%3A%2F%2Fegy4gamers.com%2F

Based on the results, we suggest that you use a CDN on your server to provide an equally fast web experience to your users across the globe. Additionally, we recommend that you eliminate render-blocking resources, reduce unused CSS and JS, delete extra/unused themes and plugins, and remove/delete extra sections, CSS, content, and media not used on your site. This will help to improve your site speed.

For more information on how to set up the WPRocket plugin with our theme and how to speed up your site, please refer to our theme documentation:

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

There is no specific setting for Speed Optimization, so you can use all of the options based on your requirements.

Best Regards,
8Theme’s Team

Hello, @Zoé,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and revisit your site. Additionally, we have uploaded the translation files of the Theme and Core plugin to your site, allowing you to modify the translated words as needed.

You can access the Theme translation file here: https://argilice.fr/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-fr_FR.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

And the Core plugin translation file here: https://argilice.fr/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fxstore-core-fr_FR.po&bundle=et-core-plugin%2Fet-core-plugin.php&domain=xstore-core&page=loco-plugin&action=file-edit

Best Regards,
8Theme’s Team

Hello Normunds,

We suggest that you contact your hosting provider to get more information about the issue you are experiencing. They should be able to provide guidance and explain what is causing the problem. It is likely that you have reached a server limit.

If you are receiving a 500 error in the Customizer, we recommend that you contact your hosting support to increase the SubstituteMaxLineLength. This limit is usually the cause of the 500 error in the Customizer.

Best Regards,
8Theme’s Team

Hello @Roland,

We have tested your site again following your video and it is still functioning properly. We have recorded a new video for you, which can be viewed here: https://www.veed.io/view/23885f1d-a8ca-4161-9d87-4f9b1d507d3c?sharingWidget=true&panel=share. We suggest that you clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

Hello @Niddy,

We hope you are doing well. We kindly ask that you watch the following video: https://youtu.be/ZyjZ-vCx0pE. This video will provide instructions on how to change the Dynamic wishlist page to a static one using our shortcode.

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team