Stripe Plugin Card value disappears as soon scrolls down on desktop

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by jitendrak

  • Avatar: jitendrak
    jitendrak
    Participant
    May 10, 2023 at 14:16

    Hi Team,

    I am facing a strange issue, link to the video in private content area,
    As soon as user enters the card details, and scrolls down, card value goes blank.
    I tries the following.
    Disabled almost all plugins.
    Updated Woo commerce
    Updated Theme
    Tried staging environment, still the issue persists in the staging environment too.

    Tried Woocomerce support and stripe support, they said it’s related to theme.

    *This issue is not happening in the mobile version.

    Let me know if that is a known issue and have a solution already

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: jitendrak
    jitendrak
    Participant
    May 10, 2023 at 16:02

    Hi Team,

    There is an update, I tried changing the theme in the staging environment and the issue does not exist there.
    So it’s clear that it’s related to the theme.
    Let me know what can be done to solve it.

    Regards
    Jitendra

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 11, 2023 at 06:24

    Hello @jitendrak,

    We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the Advanced Layout. After saving the changes and clearing the browser cache, please check your site again. We believe this should resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: jitendrak
    jitendrak
    Participant
    May 11, 2023 at 08:30

    Hi @Tony Rodriguez ,

    Thanks for the help.
    This solution resolved the issue.
    Appreciate your help.

    Regards
    Jitendra

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The issue related to '‘Stripe Plugin Card value disappears as soon scrolls down on desktop’' has been successfully resolved, and the topic is now closed for further responses

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