Tony Rodriguez

Hello, @cheyingtan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

Thank you for reaching out and providing an update. We understand that circumstances can change, and we appreciate your honesty in acknowledging the situation. No need to apologize; we’re here to assist you.

If there’s anything else we can help you with or if you have any further questions, please feel free to let us know. We’re more than happy to assist you to the best of our abilities.

Thank you for your understanding.

Have a Nice day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @Patronela,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the best experience, please clear your browser cache and revisit your site. Additionally, we have turned OFF Ajax Filters under XStore > Theme Options > Woocommerce > Shop > Shop page filter.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Moeed,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us.
Have a wonderful day!

Best Regards,
8Theme’s Team

Hello, @ZakCochran,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide a screenshot of the search button in which you are unable to change the color and URL of the page on which you are facing the issue?

You may upload the screenshots on https://imgbb.com/ or Lightshot screenshot https://app.prntscr.com/en/download.html and paste the links here.

Additionally, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @MAHDAR,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. To ensure optimal performance, please clear your cache and revisit your site.

Additionally, we have turned off static block cache and removed query strings from static resources under Xstore > Theme Options > Speed Optimization.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @HappyJohn,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off. After that, please clear the cache of your browser and check the Footer.

If the issue persists, please provide us with the WordPress Admin URL and credentials of your site via the private content area of this topic, so that we can investigate and provide assistance.

Please note that we recommend taking a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @Ammarzo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Unfortunately, there is no such animation in the theme at this time. However, the following code can be used to change the size of the logo for the sticky header. please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

.sticky-on .et_b_header-logo img {
    max-width: 100px !important;
}

If further customization is required, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello Esther,

In order to identify the source of the issue, we recommend deactivating all third-party plugins on your site and clearing the browser cache. If this resolves the issue, you can then reactivate the plugins one by one to determine which one is causing the problem.

Best Regards,
8Theme’s Team

Hello, @Esther,

You’re welcome! We’re glad to hear that clearing the server cache resolved the issue for you.

If you have any further questions or need assistance with anything else, please don’t hesitate to ask. We’re here to help!

Have a Nice day!

This topic is now closed.

Best Regards,
8theme Team.

Hello, @PS,

Thank you for getting in touch with us.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps.

Best regards,
8Theme’s Team

Hello Esther,

We have identified that the issue you are experiencing is likely due to Mixed Content warnings in your browser console. We suggest that you contact your hosting provider to address this issue, as outlined in the following link: https://postimg.cc/vDtDSWy5.

If the issue persists after fixing the warnings, we recommend disabling any third-party plugins (including cache plugins) that are not bundled with XStore. You can find a list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

We also suggest clearing the cache of your browser and checking again, as it is possible that one of the additional plugins is causing the problem.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @atahan,

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site.

We have checked the “Disable Default Colors” & “Disable Default Fonts” options of the Elementor under Elementor >> Settings >> General in order to solve your issue.

Please refer to this screenshot: https://postimg.cc/JtnL3JpT

Best Regards,
8Theme’s Team