Lightbox not showing nicely on mobile phone

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

  • Avatar: Sweet D
    Sweet D
    July 9, 2023 at 17:38

    Lightbox not showing nicely on mobile. It doesn’t open up when viewed on an actual mobile phone, only when viewed on a pc

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 10, 2023 at 06:28

    Hello, @Sweet D,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance:
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance:
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

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