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Forum Replies Created

Viewing 30 posts - 9,331 through 9,360 (of 13,156 total)

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Tony Rodriguez

Support staff

May 16, 2023 at 06:06

Hello @workaholic_admin,

We would appreciate it if you could provide us with the WordPress Admin URL and credentials, as well as the cPanel URL and login details, in the private content area of this topic. This will enable us to investigate further and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Best Regards,
8Theme’s Team

#356827 Copied In reply to: Website crush while accidentally leave the page when updating the theme

Tony Rodriguez

Support staff

May 16, 2023 at 06:02

Hello @buscape,

We regret to inform you that the WordPress Admin Login details you provided are not working. Please review the content in the private area for further information.

We suggest that you set your shop permalinks as shown in the screenshot provided (https://postimg.cc/r0dLyvQ1). After doing so, please clear your cache and check back.

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356826 Copied In reply to: Duplicated link to SHOP page in the breadcrumbs

Tony Rodriguez

Support staff

May 16, 2023 at 05:55

Hello, trendy,

We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference: https://postimg.cc/47bZ5c2G

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team

#356825 Copied In reply to: Header not caching!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tony Rodriguez

Support staff

May 16, 2023 at 05:53

Hello @ash,

We have resolved your issue on your website. Please clear your browser cache and check your website again. We have added a Custom Class to that section and applied the Custom CSS code to set the height. Please refer to the screenshots provided below. If you wish, you can modify the value of the height in the Custom CSS code according to your needs.

https://postimg.cc/pmGmfwhC
https://postimg.cc/yDbNg0tr
https://postimg.cc/xkmb9s8P

Best Regards,
8Theme’s Team

#356824 Copied In reply to: Not able to find out how to make slides of equal height

Tony Rodriguez

Support staff

May 16, 2023 at 05:28

Hello Ms. Morbenia Morbeck,

Thank you for your kind words and appreciation. I’m glad to hear that my support has been helpful to you. Your confidence in my assistance means a lot to me. I always strive to provide timely solutions and ensure your progress without any hindrances. If you have any further questions or need assistance in the future, please feel free to reach out.

Once again, thank you for your gratitude and trust.

This topic is now closed.

Best Regards,
8Theme’s Team

#356822 Copied In reply to: problem with the customer page, because on the cell phone the titles overlap the photos

Tony Rodriguez

Support staff

May 16, 2023 at 05:25

Hello @Nafer Velaides,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was due to the column of the mobile header, and we have set two columns for the menu in the mobile version, which has resolved the issue. Please refer to the screenshot provided here: https://postimg.cc/V5jYFx0w

Best Regards,
8Theme’s Team

#356821 Copied In reply to: Mobile Menu icon does not click in the entire area

Tony Rodriguez

Support staff

May 16, 2023 at 05:18

Hello, @horacio1972,

We suggest that you attempt to temporarily disable any caching and cache plugins, clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

Please watch this complete video we have captured for you in which we showed that the changes have been applied and working properly on your site: https://www.veed.io/view/892a810a-4699-43d7-bd21-c3df6ac980f8?sharingWidget=true&panel=share

Kind Regards,
8theme team

#356820 Copied In reply to: no changes are reflected in the header web

Tony Rodriguez

Support staff

May 15, 2023 at 10:00

Hello @masacode,

If you would like to display the Product Categories on your home page, you can use the “Product Categories” element and configure it according to your needs. Please refer to the screenshot provided here: https://postimg.cc/xkQzdcth

OR

If you would like to display products based on categories on your website’s home page, you can use the “products” element and configure it according to your needs. Please refer to the screenshot provided here: https://postimg.cc/SY99sCb0

We hope this helps.

Best regards,
8Theme’s Team

#356682 Copied In reply to: how to display the products on the main page

Tony Rodriguez

Support staff

May 15, 2023 at 08:37

Hello, trendy,

We have conducted a review of your website and have not identified any issues. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website.

We have recorded a video for you to view for reference. Please take the time to watch it in its entirety.

https://www.veed.io/view/10fa8c95-176c-42a4-894b-5dc0f7675044?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#356657 Copied In reply to: Header not caching!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tony Rodriguez

Support staff

May 15, 2023 at 08:27

Hello, ash,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have added CSS code under element settings.

Please refer to the image provided at the following link for further reference: https://postimg.cc/LqPJkbSg
https://postimg.cc/yJTHzmXr

Best Regards,
8Theme’s Team

#356653 Copied In reply to: Category slider – Text not center aligned below category image

Tony Rodriguez

Support staff

May 15, 2023 at 08:18

Hello @ash,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by the Menu Cache option being turned ON under Theme Options >> Speed Optimization. We have now turned it OFF and this has resolved your issue.

Please refer to the screenshot below for further information: https://postimg.cc/nsybf36x

We hope this helps.

Best Regards,
8Theme’s Team

#356651 Copied In reply to: Submenu has been added in backend, but not showing under the main menu in the frontend
Tony Rodriguez

Support staff

May 15, 2023 at 07:59
Hello, @jeffe jeremy,

Do you mean this: https://imgur.com/j7JkO0Q

To remove the product review snippet that appears in the product description content of all your product pages in Rank Math, you can follow these steps:

Log in to your WordPress dashboard.
Go to “Rank Math” in the left sidebar and click on it.
In the Rank Math settings, click on the “General” tab.
Scroll down to the “Rich Snippets” section.
Find the option labeled “Product Review.”
Disable the “Product Review” option by toggling it off.
Click on the “Save Changes” button at the bottom of the page to apply the changes.
By disabling the “Product Review” option in Rank Math, the review snippet should no longer appear in the product description content of your product pages.

If this does not solve your issue then please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.single-product #rank-math-rich-snippet-wrapper .rank-math-total-wrapper { display: none !important; }

We hope this will solve your issue.

Best Regards,
8Theme’s Team
#356650 Copied In reply to: review snippet appear on my product description page
Tony Rodriguez

Support staff

May 15, 2023 at 07:30

Hello, Catholicans,

Thank you for letting us know that you have disabled it.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!

This topic is now closed.

Kind Regards,
8theme team

#356640 Copied In reply to: close button of popup is coming after removing popup

Tony Rodriguez

Support staff

May 15, 2023 at 06:40

Hello, trendy,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We recommend that you temporarily disable any CDN caching or cache plugins, clear your browser cache, and then check again.

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

If the issue persists, please unblock your website for Pakistan and provide us with valid and working WordPress admin login details so that we can investigate the issue and provide assistance. https://imgur.com/Gh516RL

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356634 Copied In reply to: Header not caching!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tony Rodriguez

Support staff

May 15, 2023 at 06:29

Hello, Catholicans,

Could you please check the connection block to locate the newsletter widget and delete it?

For reference, please see the link provided. https://www.veed.io/view/7dfecfab-7ebd-4d54-86a7-34b00e947771?sharingWidget=true&panel=share

If the issue still persist afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356633 Copied In reply to: close button of popup is coming after removing popup

Tony Rodriguez

Support staff

May 15, 2023 at 06:18

Hello, @Tal,

We are sorry to hear that your website is running slow. There are several factors that could be contributing to the slow speed of your website, including hosting, images, plugins, and customizations.

Regarding the use of WP Rocket, it can be a great tool for optimizing your website’s performance. However, the best settings for WP Rocket can vary depending on your specific website configuration and requirements. Here are some general recommendations for optimizing WP Rocket:

1. Enable Page Caching: This is the most essential feature of WP Rocket. It will cache your website pages and serve them quickly to visitors. Make sure you enable it.

2. Enable Browser Caching: This feature allows browsers to cache static content like images, CSS, and JavaScript files, reducing the number of requests to your server.

3. Minify and Combine Files: Enabling this option will combine and compress CSS and JavaScript files, reducing their size and improving page load times.

4. Lazy Load Images: This option will load images only when they are in the viewport, reducing page size and improving load times.

We would suggest running a website speed test using a tool like Google PageSpeed Insights or GTmetrix to identify the specific areas of your website that need improvement. These tools will provide you with a detailed report on how to optimize your website for speed.

Additionally, you may want to consider upgrading your hosting plan to a faster and more reliable one. A good hosting provider can significantly improve the performance of your website.

We recommend the following settings for Theme Speed Optimization Functionality:

https://prnt.sc/uKauGbEi41o0
https://prnt.sc/COHlbIbyPZQk
https://prnt.sc/C_DumlXg95Tr
https://prnt.sc/_Ppadug33eBN

Best Regards,
8Theme’s Team

#356632 Copied In reply to: 2700 proucts and site very slow using wprocket

Tony Rodriguez

Support staff

May 15, 2023 at 06:12

Hello @NinjaEB,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. To modify the border style of the header elements such as Sign in and Cart, please go to XStore > Theme Options > Header Builder > Account/Cart and select the desired Border Style.

For further reference, please refer to the image provided at the following link: https://imgur.com/a/jZ74K8c

2) a) To set the margin and padding for the mobile menu, please navigate to XStore > Theme Options > Header Builder > Mobile Menu > OFF-CANVAS CONTENT > Computed Box. Here, you can select the margin, border width, and padding for the element as per your requirements.

For further reference, please refer to the image provided at the following link: https://imgur.com/a/veYUxVd

b) To set the margin and padding for the account, please navigate to XStore > Theme Options > Header Builder > Account > DROPDOWN > Computed Box. Here, you can select the margin, border width, and padding for the element as per your requirements.

For further reference, please refer to the image provided at the following link: https://imgur.com/a/sGTp4Xs

c) To set the margin and padding for the Cart, please navigate to XStore > Theme Options > Header Builder > Cart > MINI-CART DROPDOWN > Computed Box. Here, you can select the margin, border width, and padding for the element as per your requirements.

For further reference, please refer to the image provided at the following link: https://imgur.com/a/YPlUr5H

Best Regards,
8Theme’s Team

#356630 Copied In reply to: how to remove border style to the all link in the website

Tony Rodriguez

Support staff

May 15, 2023 at 05:21

Hello @ziga32,

Thank you for using our theme and for contacting us.

If you would like to add a static block on top of the category page, you can add content into the Description area for the category. You can select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, as the category description content takes the position option from there (https://ibb.co/ncLmbMd ).

Create a static block with the desired content and add it to the Description area for a category.
For example – https://prnt.sc/HhirATNket-y

We hope this information is helpful.

Best Regards,
8Theme’s Team

#356628 Copied In reply to: is it possible to add a static block on top of category page?

Tony Rodriguez

Support staff

May 13, 2023 at 10:07

Hello, @webpat,

If you have added “Options -Indexes” in your .htaccess file and it’s not disabling directory browsing, there could be a few reasons why it’s not working.

Here are some troubleshooting steps you can try:

1. Check if the .htaccess file is working: Make sure that the .htaccess file is located in the root directory of your website and that it is working properly. To test if the .htaccess file is working, add some random text to it and see if it breaks your site. If it does, then the .htaccess file is working correctly.

2. Check file permissions: Make sure that the file permissions on the .htaccess file are set to 644. If the file permissions are set incorrectly, it may not be read by the server.

3. Clear cache: Clear your browser cache and refresh the page to see if the changes take effect.

4. Check for conflicting rules: If you have other rules in your .htaccess file, it’s possible that they are conflicting with the “Options -Indexes” rule. Try removing all other rules and see if the directory browsing is disabled.

5. Check server configuration: If none of the above steps work, it’s possible that the server configuration is overriding the .htaccess file. You may need to contact your hosting provider or server administrator to disable directory browsing.

I hope these steps help you to resolve the issue of disabling directory browsing on your WordPress site.

Best Regards,
8Theme’s Team

#356555 Copied In reply to: Directory-browsing on my wordpress site is enabled- Disabling with htaccess not working

Tony Rodriguez

Support staff

May 13, 2023 at 10:02

Hello, @NinjaEB,

We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the Advanced Layout. After saving the changes and clearing the browser cache, please check your site again. We believe this should resolve your issue.

Best Regards,
8Theme’s Team

#356554 Copied In reply to: Shipping cost doesn’t auto refresh to reflect new shipping zone price

Tony Rodriguez

Support staff

May 13, 2023 at 09:55

Hello, Catholicans,

If you would like to remove the popup, please navigate to Xstore > Theme Options > Header Builder and delete the newsletter header widget.

After making the changes, please clear your browser cache and check your site again.

For reference, please see the attached screenshot: https://imgur.com/a/JwLk7Zz

Best Regards,
8Theme’s Team

#356551 Copied In reply to: close button of popup is coming after removing popup

Tony Rodriguez

Support staff

May 13, 2023 at 09:54

Hello @Razak,

We regret to inform you that there is no such feature available in our theme. We suggest that you refer to the official thread of the WCFM at https://wclovers.com/forums/topic/vendor-name-under-products/ for further assistance.

OR try to reach out to the plugin support for further assistance on this matter.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#356550 Copied In reply to: Using WCFM in my web , how can i display the name of vendor / seller on product page

Tony Rodriguez

Support staff

May 13, 2023 at 09:47

Hello, Catholicans,

Great to hear that! If you have any other questions or issues in the future, feel free to let us know. we are always here to help you out.

This topic is now closed!

Best regards,
8Theme’s Team.

#356549 Copied In reply to: Hide promo message from the mini cart button

Tony Rodriguez

Support staff

May 13, 2023 at 09:44

Hello, Catholicans,

You’re welcome! We are glad to hear that the code is working for you.

If you have any further questions or concerns, please don’t hesitate to reach out. we are always here to help.

Thank you for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#356548 Copied In reply to: Grouped product is having an display issue in the mobile view

Tony Rodriguez

Support staff

May 13, 2023 at 09:31

Hello, webpat,

Thank you for contacting us and for using our theme and support services.

We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#356544 Copied In reply to: Category page showing Logo in breadcrumbs portion

Tony Rodriguez

Support staff

May 13, 2023 at 09:18

Hello, webpat,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have removed the featured image under the edit shop page.

For further reference, please refer to the images provided at the following link: https://imgur.com/a/tXbPAK5 , https://imgur.com/a/052FWau , https://imgur.com/a/UeXRJlp

Best Regards,
8Theme’s Team

#356541 Copied In reply to: Category page showing Logo in breadcrumbs portion

Tony Rodriguez

Support staff

May 13, 2023 at 09:03

Hello, @NinjaEB,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

#356540 Copied In reply to: Shipping cost doesn’t auto refresh to reflect new shipping zone price

Tony Rodriguez

Support staff

May 13, 2023 at 08:34

Hello, Ritik Kumar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference: https://ibb.co/VMyq5BP

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching or cache plugins, clear your browser cache, and then check again.

2) We recommend that you update the theme and core plugin to the latest version. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

You can view the theme changelog here: https://xstore.8theme.com/update-history/.

Additionally, please read and follow the instructions written in our theme documentation here on how to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If the issue still persist afterwards, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind Regards,
8theme team

#356536 Copied In reply to: Breadcrump is not working properly in my website
Tony Rodriguez

Support staff

May 13, 2023 at 07:59
Hello, Catholicans,

Thank you for using our theme and for contacting us.

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

@media(max-width: 767px){ .et_product-block .group_table .woocommerce-Price-amount bdi { top: 20px !important; position: relative !important; } }

The result should look like this: https://postimg.cc/1nGK2xQG

We hope this helps.

Best Regards,
8Theme’s Team
#356533 Copied In reply to: Grouped product is having an display issue in the mobile view
Tony Rodriguez

Support staff

May 13, 2023 at 07:44

Hello, Razak,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#356532 Copied In reply to: layout issue in checkout page – the last name appear after the first name
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