Tony Rodriguez

Hello Kevin,

Unfortunately, there is no direct option in our theme for this. However, you can try a workaround. You will need to create your data sheet and then upload it to your site from WP-Dashboard >> Media. After that, you can edit the product with page builder and write the Custom HTML code for the anchor link in it. You will need to copy the URL of the uploaded datasheet and paste it into the anchor link shortcode. We have created a video to demonstrate the process, which can be found in the private content area of this topic.

<a href="https://blackpearlspro.com/testofficial/demotest1/wp-content/uploads/sites/2/2023/07/LM124.pdf">Click here to download.!</a>

We hope this helps.

Best Regards,
8Theme’s Team

Hello @PR,

We have created a video to demonstrate how to use the shortcode of the block in the description area of the brand. Please watch it in its entirety here: https://www.veed.io/view/0b8dfeac-89e0-4856-abd5-30d24a649ba3?sharingWidget=true&panel=share

We hope this clarifies the process.

Best Regards,
8Theme’s Team

Hello, @victortrocino,

Thank you so much for purchasing our theme and contacting our support center.

If you are facing a 404 error page when clicking on a product in your WordPress WooCommerce website, it could be due to several reasons. Let’s go through some troubleshooting steps to identify and fix the issue:

1. Permalink Settings: Start by checking your permalink settings in WordPress. Incorrect permalink settings can lead to 404 errors. To do this, go to “Settings” > “Permalinks” in your WordPress dashboard. Ensure that you have an appropriate permalink structure selected, such as “Post name” or “Product name.” Save the changes.

2. Check Product Slug: Verify that the product slug (the part of the URL representing the product) is correctly generated. It should not contain any special characters or spaces. If there are any issues, edit the product and update the slug to something simple and descriptive.

3. Please check how it works with the default WooCommerce theme – Storefront activated on your site. If this situation is independent of our theme, we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

4. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Kevin,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a five-star rating for our theme and customer and technical support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello, @hans,

Thank you for your response.

1. We have resolved your issue by setting the Details Length (-1) in Xstore > Theme Options > WooCommerce > Shop Elements> Quick View. Please clear your browser cache and check back to your site.

Please refer to the image provided at the following link for further reference: https://imgur.com/V4BBvto & https://imgur.com/W5R5VC6

2. In order to resolve your issue, please update the XStore Theme, Core Plugin, and Woocommerce Plugin on your site and check back. Please refer to the Theme Changelog for more information. https://xstore.8theme.com/update-history/

We kindly ask that you please read and follow the instructions written in our theme documentation here. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We hope this will solve your issue.

Best Regards,
8Theme’s Team.

Hello @PR,

We have our own filters which can be found in Appearance > Widgets, along with the default filters (you can enable the Classic Widgets Panel via Theme Options > General).

If you wish to add more filters, you can use 3rd party plugins, however, this is done at your own risk.

Best Regards,
8Theme’s Team

Hello, @PR,

To create sub-brands, please navigate to the WordPress dashboard, select Products, then Brands, and either Add a New Brand or edit a specific brand. Select the parent brand and save the settings. This is the process for creating sub-brands.

For your reference, please see the attached screenshots. https://imgur.com/Nno9dsu ,

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @dominus,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a five-star rating for our theme and customer and technical support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello,

In order to round the corners of the header, We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.header-top {
 width: 70% !important;
 margin: 0 auto !important;
 border-radius: 0 0 200px 200px !important;
}

We hope this will solve your issue.

Best Regards,
8Theme’s Team.

Hello, @atahan,

Thank you for using our theme and for contacting us.

If you would like to hide the category on the shop page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Products Design > Product Content Elements and uncheck the box for Product categories. Then, click Publish to save the changes.

For further reference, please refer to the image provided at the following link: https://imgur.com/8vakEYr

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Ani,

Thank you for your response.

1,2,3. We recommend that you do not use multiple language plugins on your site as they may conflict with one another. If you wish to use your site in multiple languages, we suggest using the Polylang plugin. We advise against using the Loco Translate plugin.

We suggest that you try to translate your site again from scratch by following the particular plugin documentation.

4. If you would like to change the color of the background of the “Quick view” button, please copy and paste the CSS code provided below into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.product-view-default .footer-product .show-quickly {
            background: #faa7cc !important; 
}

The result should look like this: https://imgur.com/2WvG4zc

5. In order to remove “Downloads” from the My Account menu, please copy and paste the below given CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.woocommerce-account li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}

7. WooCommerce does not have built-in tracking functionality, however customers can track the status of their orders using the “track order” feature. This feature allows customers to add tracking links or codes to their order details, allowing them to easily monitor the progress of their shipments. This can be achieved using plugins or custom code.

8. We are pleased to inform you that we have resolved the issue on your site. Please clear your browser cache and check back to your site. Please refer to the screenshot provided: https://postimg.cc/0zfJR5Ks The issue was caused by a space in the code that was added to the footer static block. We removed the space and saved the changes, which resolved the issue.

Best Regards,
8Themes Team.

Hello, Mr. Baker,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a five-star rating for our theme and customer and technical support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello, @Cr3atorf1lm,

We have checked your site and found that the background image in a section is appearing correctly on your site frontend. To ensure that the changes are visible, please try to clear the cache and check back.

For further reference, please refer to the image provided at the following link: https://imgur.com/IMWXHwb

We have also noticed that the provided WordPress admin login details are not valid/correct. Please refer to the screenshot under the private content area for more information. We kindly request that you provide the correct admin login details.

Best Regards,
8Theme’s Team

Hello @loool,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please disable Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources under XStore > Theme Options > Speed Optimization.

Additionally, please disable Mobile Content Optimization under XStore > Theme Options > General/Layout.

We hope this will help.

Best Regards,
8Theme’s Team

Hello, @mch,

We are delighted to hear that our assistance was able to help you resolve your issues. Please do not hesitate to reach out to us again if you need any further assistance.

Thank you for contacting us.
Have a great day.

This topic is now closed.

Best Regards,
8Theme’s Team