Hello @PR,

We suggest that you upload an image with dimensions of 1560 x 570 pixels for your banner under the header on your site’s home page. After clearing the cache, please check back again and this should resolve your issue.

Best Regards,
8Theme’s Team

Hello, @m-cleopatra,

Thank you so much for purchasing our theme and contacting our support center.

Do you mean this: https://postimg.cc/kR9bj1ZT

We have conducted an inspection of your site and have determined that you are using the Slider Revolution Plugin. The arrows have been set from the Slider. To adjust the position of the arrows, please navigate to WP-Dashboard >> Slider Revolution >> Edit the particular Slider and then go to Navigation Options >> Bullets. Change the Position to Horizontal as per your requirements. Please refer to the screenshot provided: https://postimg.cc/QKb792mp

If the issue still persist, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Catholicans,

Thank you for reaching out to us and informing us that the issue has been resolved. We’re thrilled to hear that you were able to correct it by following our guidance.

If you have any further questions or encounter any other issues, please don’t hesitate to contact us. We’re here to assist you and ensure your experience with our products remains satisfactory.

We appreciate your business and look forward to serving you in the future.

This topic is now closed.

Best regards,
8Theme’s Team.

Hello, Catholicans,

Thank you for using our theme and for contacting us.

If you are using the Single Product Builder, please go to XStore > Theme Options > Woocommerce > Single Product Builder > Gallery type and select the option that best suits your needs.

Please refer to the image provided at the following link for further reference: https://postimg.cc/hzXcDzMq

We hope this will solve your issue, If not then please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello MAHDAR,

Thank you for providing us with the correct site URL. We have inspected your site and found that the issue you are facing is due to the margin you have set for that element.

To resolve the issue, please remove the margin-top. Please refer to the screenshot provided at the following link: https://postimg.cc/crjCwTqn

If the issue persists, please share your site’s WordPress Admin Login details in the private content area of this topic so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

Hello, @eausiris,

We suggest that you add content into the Tag description area (it can be shortcode of a static block, for example – https://postimg.cc/fVpGzMTS) and then select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position. https://postimg.cc/5jDLSG0q. After doing so, please clear your browser cache and check back to your site.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Nafer Velaides,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We have deactivated the Autoptimize, Jetpack, and LiteSpeed Cache plugins on your site, which has successfully resolved the issue.

Additionally, you can view the result in your site’s customizer mode. To view the result on the front end of your site, this is likely due to the server cache (CDN) that is enabled on your site, as shown in the screenshot: https://postimg.cc/Mcq5w4JJ. We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

Hello, @Chee,

Thank you for your inquiry. We would like to inform you that it is not possible to directly edit any of the archive pages (Blog, Shop, Category, Cart, Checkout, etc.) with any of the page builders.

These archive pages can only be rendered using Theme Settings or with the Pro plugin.

However, you can check and set all available settings as per your requirements under XStore > Theme Options > WooCommerce >> Cart/Checkout Layout.

To display the WooCommerce checkout form on a custom page using a shortcode, you can use the following shortcode:

[woocommerce_checkout]

By adding this shortcode to any page or post content, it will generate and display the WooCommerce checkout form. Users can then fill in their billing and shipping details, choose a payment method, and complete the purchase.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

We have already responded to your duplicate topic here: https://www.8theme.com/topic/the-distance-between-the-header-and-the-internal-section/#post-357488.

Please review our response and kindly refrain from creating multiple topics for the same issue to avoid any inconvenience.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

Thank you for reaching out to us.

We have reviewed your website and did not find any gaps. Please refer to the screenshots provided at the following links: https://postimg.cc/F74SdS1h & https://postimg.cc/gwQXYXfF

It appears to be a cache issue on your end. We suggest that you clear the cache of your website and browser and check again.

Additionally, the WordPress admin login details you provided are not correct/working.

Best Regards,
8Theme’s Team

Hello @ash,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. Additionally, we have created a video to help you understand the issue and how it was resolved. Please watch it here: https://www.veed.io/view/cc3a8b81-cf03-4df8-ba82-f49c0f83dc89?sharingWidget=true&panel=share

The issue was caused by the Lazy Loading of images of the Jetpack Boost plugin. We simply turned that option OFF and the issue was resolved: https://postimg.cc/2LFb55d2

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Bloody,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference.

https://www.veed.io/view/cea14be0-0d38-45a0-a988-f2b4d14571d7?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team

Hello, @padel,

There could be several reasons why the client is not receiving email confirmations for new orders in WooCommerce. Here are some common issues and suggestions to troubleshoot the problem:

1. Check email settings: Ensure that the email settings in your WooCommerce configuration are correctly set up. Go to WooCommerce settings -> Emails and review the email notification settings, including the “New Order” email. Verify that the correct email address is set up to receive order notifications.

2. Spam or Junk folder: Ask the client to check their spam or junk folder in their email account. Sometimes, legitimate emails can end up there due to strict spam filters.

3. Email service provider: Verify that your email service provider is properly configured and functioning correctly. Make sure your server is not blacklisted and that there are no email delivery issues from your side.

4. SMTP configuration: Consider setting up Simple Mail Transfer Protocol (SMTP) to send emails. This method ensures that emails are sent using a dedicated email server and can help improve deliverability. You can use plugins like WP Mail SMTP or Easy WP SMTP to configure SMTP settings.

5. Email logs: Check if your WooCommerce or hosting provider offers email logging. This feature can help you track the emails sent from your website and identify any potential issues or errors.

6. Email server configuration: Verify with your hosting provider if there are any specific requirements or restrictions for sending emails from your server. They might have certain limitations or configurations that need to be addressed.

7. Test with different email addresses: Try using different email addresses (including external email providers like Gmail or Yahoo) to test if the issue is specific to the client’s email address or applies to all recipients.

If none of these suggestions solve the problem, it may be necessary to consult with a WooCommerce support for more in-depth troubleshooting.

Best Regards,
8Theme’s Team

Hello @Pedro Monteiro,

1. You can use the shortcodes of the fields you used in your form (http://prntscr.com/vk054l) and place them in the areas you want to show (http://prntscr.com/vk0401). Since there is no element in your form with the shortcodes [your-name] or [your-subject], you will only get the shortcodes.

We recommend that you read the documentation carefully (https://contactform7.com/setting-up-mail/).

2. If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ).

Best regards,
8Theme’s Team

Hello, Cristian Rodriguez,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have deactivated Variation Images Gallery for WooCommerce plugin.

We have created a video for you to view for reference. Please take the time to watch it in its entirety. The video URL can be found in the private content area.

Best regards,
8Theme’s Team