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Problem in updating theme : the pachage could not be installed

This topic has 2 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

Cr3atorf1lm

Participant

May 24, 2023 at 22:19

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#357602 Copied Theme version: 9.1 WooCommerce version: 7.7.0 |

1 Answer

Tony Rodriguez

Support staff

May 25, 2023 at 04:58

Hello, Cr3atorf1lm,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

Best Regards,
8Theme’s Team

#357628 Copied
Tagged: install, package, problem, theme, updating, woocommerce, wordpress
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Problem in updating theme : the pachage could not be installed

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