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Dokan Dashboard disappeared after the last update of the theme

This topic has 2 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

AdrianP

Participant

May 22, 2023 at 15:36

Dokan Dashboard disappeared after the last update of the theme AND Dokan and Dokan Pro.
Proceeding to a compatibility test, we discovered that XStore Core is the guilt plugin. After the inactivation, dokan dashboard appear, but the theme is in pain.
What to do?
We also written to dokan.
The website is not live and is on a hidden location
XStore AMP 1.0.4
XStore Core 5.1.5
WooCommerce 7.7.0

#357413 Copied Theme version: 9.1.5 WooCommerce version: 6.2.2

1 Answer

Tony Rodriguez

Support staff

May 23, 2023 at 05:41

Hello, @AdrianP,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the Dokan plugin support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

And if still, the issue will persist then we recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, and also please share the site WP Admin URL and Credentials with us under the private content area of this topic, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#357423 Copied
Tagged: dokan, theme, update, woocommerce, wordpress
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Dokan Dashboard disappeared after the last update of the theme

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