Hello, PR,

Could you please provide a screenshot of the issue you are facing? This will help us understand your problem more effectively and provide you with an appropriate solution.

Additionally, we kindly request you to share your WP-ADMIN login details in the following format in the private content area. This will allow us to check and assist you accordingly:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please ensure that you have taken a complete backup of your site before proceeding.

Thank you for your cooperation.

Kind Regards,
The 8theme Team

Hello, PR,

In order to solve your issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et-off-canvas>.et-mini-content {
    margin-left: 90px !important;
}

Best Regards,
8Theme’s Team

Hello, PR,

We have conducted an inspection of your website and have not identified any issues. There is no scrolling bar appearing on either the left or right side, or on the bottom.

We have recorded a video for your reference, which can be found in the private content area.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @eulice,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site’s frontpage.

We have set the condition of the header builder as shown in the screenshots provided: https://postimg.cc/vDqF2BYj and https://postimg.cc/xJmJx7Hp.

Best Regards,
8Theme’s Team

Hello, PR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Do you mean this: https://postimg.cc/pyyGcd5m

If you would like to edit the HTML blocks, please follow these steps: Navigate to XStore > Theme Options > Header Builder > Mobile Menu to view which HTML blocks are used in the Header Builder (Mobile). Then, go to the WordPress Dashboard > Static Block to edit the particular static block as needed.

For further reference, please watch the video here: https://www.veed.io/view/39fd53d6-cf77-460f-b2b9-25925e9b9633?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

Hello @PR,

We have built-in elements in our theme that you can use to create sliders on your site according to your requirements. Please refer to the available elements and styles listed below:

Slides Element: https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/

Media Carousel: https://xstore.8theme.com/elementor/demos/minimal-fashion02/media-carousel-element/

Banner Element: https://xstore.8theme.com/elementor/demos/minimal-fashion02/banner-element/

Best regards,
8Theme’s Team

Hello @celikeratak,

Thank you for reaching out to us. We have conducted a speed test of your website’s front page and single product page, and you are correct that the single product page is slower than the front page. Here are the results:

Frontpage: https://gtmetrix.com/reports/www.adluxurybutique.com/HSA7SonR/
Single Product Page: https://gtmetrix.com/reports/www.adluxurybutique.com/QwhPss2F/

We suggest that you review the suggestions provided by GTmetrix to speed up the single product page. Please see the screenshot below for reference: https://postimg.cc/H8wx2zT5/

1. To reduce the initial server response time and improve the First Contentful Paint (FCP) and Largest Contentful Paint (LCP) metrics on your website, you can try the following steps:

A. Optimize server configuration
B. Use a caching plugin such as WP Rocket https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
C. Minimize plugins and scripts
D. Optimize images
E. Implement a content delivery network (CDN)
F. Enable Gzip compression
G. Optimize XStore WordPress Theme https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

2. To avoid chaining critical requests and improve the First Contentful Paint (FCP) and Largest Contentful Paint (LCP) metrics while using WP Rocket, you can follow these suggestions:

A. Minimize render-blocking resources: WP Rocket has built-in features to help you optimize render-blocking resources. Make sure you have enabled the “Minify CSS,” “Minify JavaScript,” and “Combine Google Fonts files” options in the plugin settings. This will reduce the number of external CSS and JavaScript files and make them load more efficiently.
B. Enable deferred loading: WP Rocket provides a “Delay JavaScript Execution” option that allows you to defer the loading of JavaScript files.
C. Use Lazy Loading, You will find the Option of the Lazy Load under XStore >> Theme Options >> Speed Optimization.

3. We recommend that you take a closer look at the issue of avoiding an excessive DOM size.

Further information on this issue can be found in the following posts: https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size and https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/.

To address this issue, we suggest that you edit your page and product elements and enable lazy loading for the product elements. This should help to reduce the DOM structure. Additionally, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Baisley,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have toggled OFF XStore Ajaxify lazy load under the Elementor banner element, which has resolved your issue.

For your reference, please see the link under private content area.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Kestutis,

Thank you for reaching out to us. We apologize for the speed issue you have encountered while using our theme. We will do our best to investigate and provide you with the appropriate solutions.

We have tested your site on Google Page Insights and the results can be found here: https://pagespeed.web.dev/analysis/https-www-sportofaze-lt/gzn777mzc6?form_factor=mobile. The results appear to be satisfactory. What do you think?

https://postimg.cc/8sp0s9m9
https://postimg.cc/sGMP7YXQ

We suggest that you use our theme speed optimization options to help speed up your site.

Additionally, you can find more information about optimizing the speed of your website in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

We hope this helps.

Best regards,
8Theme’s Team

Hello @PR,

We have noticed that you have asked the same question in another topic, and one of our agents has already provided a solution. Please refer to the following link for more information: https://www.8theme.com/reply/356188/.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @PR,

We are delighted that our solution was able to assist you in resolving your issue. The default and recommended Mega Menu container width is “1400px”, which is the same width we used on our demo sites to display the static blocks in the Mega Menu popup.

Best Regards,
8Theme’s Team

Hello, @jrmik,

Thank you for selecting XStore as your WooCommerce WordPress theme.

1) To translate the categories title, please navigate to the WordPress Dashboard > Appearance > Widgets > Shop Sidebar > Product Categories and set the title as desired.

For further reference, please refer to the image provided at the following link: https://postimg.cc/7Cn96zny

2) Unfortunately, WooCommerce does not have a built-in option to position the filters on the left side of the shop page. The default layout is to display the filters above the product grid. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Please note that item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Best Regards,
8Theme’s Team

Hello, @AnimalShop,

To change the default behavior in Elementor so that all the widgets in the Elements panel are closed by default, you can follow these steps:

1. Open the Elementor editor by navigating to the desired page or post in WordPress and clicking on the “Edit with Elementor” button.

2. Once the Elementor editor loads, look for the panel on the left-hand side of the screen, which contains the Elements (widgets) that you can add to your page.

3. At the top of the Elements panel, you should see a small arrow pointing to the right. Click on this arrow to collapse all the widget categories and close all the widget options.

4. After collapsing the widget categories, click on the gear icon located at the top-right corner of the Elements panel. This will open the panel settings.

5. In the panel settings, you will find an option called “Panel Start Open.” Toggle this option to disable it. When the option is disabled, the Elements panel will start with all widget categories collapsed.

6. Once you have disabled the “Panel Start Open” option, close the panel settings by clicking on the gear icon again.

That’s it! Now, when you open the Elements panel in Elementor, all the widget categories should be closed, and you can expand only the specific category you need to use.

Best Regards,
8Theme’s Team.

Hello, Juergen,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please choose multistep layout and then turn it OFF Email Field Prioritized option under XStore > Theme Option > Woocommerce (Shop) > Cart/Checkout Layout and Publish it.

Please refer to the image provided at the following link for further reference: https://postimg.cc/MMVdTnZD

we hope this will solve your issue.

Best Regards,
8Theme’s Team