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On the Menu, line under the menu items is broken

This topic has 6 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: atahan
    atahan
    Participant
    August 22, 2023 at 13:45

    Hello,

    There have been an issue since version 9.1.12 from 9.1.11
    Problem would be fixed with the new version because my theme was an old version, it was told to me, but it was not fixed

    https://prnt.sc/im8cv3jaeRK4

    The problem is, this line is not following the current pages. When at start it waits then it goes to the left all the time.

    #365246 Copied Theme version: 9.1.12
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2023 at 14:55

    Hello, Atahan,

    Thank you for contacting us and for using XStore.

    Theme Options > Header Builder > Main menu > One Page Menu > Off.

    Kind Regards,
    8theme team

    #365259 Copied
    Avatar: atahan
    atahan
    Participant
    August 22, 2023 at 22:44

    Hello,

    Thank you for kind response. But it still exsist, or Do i did something wrong?
    As an example when i click “İlham” Button underlines goes again under the “Ürünler” button. https://prnt.sc/Uclzi-j3TPYG

    It used to be remain that page you are on, the under line

    #365306 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 23, 2023 at 05:17

    Hello, @atahan,

    We apologize for any inconvenience caused.

    To better assist you with your inquiry, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will allow us to examine your settings more closely and provide a more precise and tailored solution.

    To facilitate this, please adhere to the following steps:
    1. Create an account via the Dashboard (Users > Add new) with an administrator role. For guidance, please refer to the following image: http://prntscr.com/s3rc9m
    2. Provide us with the username and password for the newly created account via the Private Content area. For guidance, please refer to the following image: http://prntscr.com/s5mao7
    3. You may use any email address for the new account; it does not have to be your personal email.

    Please inform us once you have completed these steps. We will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Theme Team.

    #365312 Copied
    Avatar: atahan
    atahan
    Participant
    August 23, 2023 at 08:57

    Hello,

    infos are in private content.

    Thanks

    Please contact administrator
    for this information.
    #365341 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 23, 2023 at 09:26

    Hello, @atahan,

    We have noticed that the Content Delivery Network (CDN) is currently activated on your site. We kindly request you to temporarily deactivate the CDN on your site. You can refer to this image for guidance: https://imgur.com/idKcZb2.

    Furthermore, we recommend disabling all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). Please also clear your browser’s cache before checking the site again. It is possible that one of these additional plugins may be causing the issue you are experiencing.

    If the problem persists, we kindly ask you to keep all third-party plugins deactivated on your site and grant us permission to debug your site. This includes deactivating all third-party plugins and any on-site customization. This will enable us to investigate the issue and provide you with the necessary assistance.

    Please ensure that you have taken a complete backup of your site before proceeding with these steps.

    Best Regards,
    8Theme’s Team.

    #365344 Copied

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The issue related to '‘On the Menu, line under the menu items is broken’' has been successfully resolved, and the topic is now closed for further responses

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