Not able to update XStore Core Plugin and also AMP plugins

This topic has 4 replies, 3 voices, and was last updated 10 months, 4 weeks ago ago by Rose Tyler

  • Avatar: blubein
    blubein
    Participant
    August 30, 2023 at 09:19

    Dear Team,

    I’m trying to update XStore Core Plugin since a week but i got the following error whenever i try to update.

    “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Please rectify this issue asap.

    And also i’m not able to install AMP and other plugins too.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 09:37

    Hello, @blubein,

    Thank you so much for purchasing our theme and contacting our support center.

    Please follow the next steps:

    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter the purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

    Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: blubein
    blubein
    Participant
    August 30, 2023 at 10:00

    Hi,

    Thanks it works,
    I’m facing another issue, when i try to update the new version of theme, i’m getting the following errors

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Dismiss this notice.

    Enable auto-updates
    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 12:16

    Hello, @blubein,

    We appreciate your prompt response.

    We kindly request you to reactivate the theme as previously mentioned. Alternatively, you can manually update using the archives available on this page: https://www.8theme.com/downloads/

    Best Regards,
    8Theme’s Team.

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