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Description tab not visible on the single product page

This topic has 4 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

stefan

Participant

September 3, 2023 at 18:46

Hi,

I made a specific page in elementor for the decription (product tabs) on the single product page. It is visible when I edit the page in elementor, but when I save the page it is not visible. Sometimes it is visible, most of the time not.

Please, contact administrator
for this information.

#366522 Copied Theme version: 9.1.13

3 Answers

Tony Rodriguez

Support staff

September 4, 2023 at 08:32

Hello, @stefan,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a full description widget in the Single Product Builder section and published it. Additionally, we have deactivated the FlyingPress plugin on your site. These actions have effectively addressed and resolved the issue you were experiencing.

For your reference, please find the screenshots at the following links:

https://ibb.co/m8v5Vxp , https://ibb.co/KNBkcBj

Should you have any further concerns or queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#366542 Copied

stefan

Participant

September 4, 2023 at 15:17

Hi,

Thank you, but why is now double?

And where can I change the description widget content?

#366581 Copied

Rose Tyler

Support staff

September 4, 2023 at 18:21

Hello, @Stefan,

We appreciate your prompt response.

Please clear the cache and check now – https://prnt.sc/sEVMyjKGJgYL The description is shown via the Tabs element of Single Product Builder.

As we can see, the description of your products was created using Elementor, to edit that content click on https://prnt.sc/L1isPKmmU4Ok or https://prnt.sc/SBuU6un78udR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#366604 Copied
Tagged: description tab missing, product page issue, single-product page, woocommerce problem, woocommerce themes, wordpress, wordpress themes
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Description tab not visible on the single product page

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