Description tab not visible on the single product page

This topic has 4 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

  • Avatar: stefan
    stefan
    Participant
    September 3, 2023 at 18:46

    Hi,

    I made a specific page in elementor for the decription (product tabs) on the single product page. It is visible when I edit the page in elementor, but when I save the page it is not visible. Sometimes it is visible, most of the time not.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 4, 2023 at 08:32

    Hello, @stefan,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

    Our team has implemented a full description widget in the Single Product Builder section and published it. Additionally, we have deactivated the FlyingPress plugin on your site. These actions have effectively addressed and resolved the issue you were experiencing.

    For your reference, please find the screenshots at the following links:

    https://ibb.co/m8v5Vxp , https://ibb.co/KNBkcBj

    Should you have any further concerns or queries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: stefan
    stefan
    Participant
    September 4, 2023 at 15:17

    Hi,

    Thank you, but why is now double?

    And where can I change the description widget content?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2023 at 18:21

    Hello, @Stefan,

    We appreciate your prompt response.

    Please clear the cache and check now – https://prnt.sc/sEVMyjKGJgYL The description is shown via the Tabs element of Single Product Builder.

    As we can see, the description of your products was created using Elementor, to edit that content click on https://prnt.sc/L1isPKmmU4Ok or https://prnt.sc/SBuU6un78udR

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

  • Viewing 4 results - 1 through 4 (of 4 total)

The issue related to '‘Description tab not visible on the single product page’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.