Tony Rodriguez

Hello, @caochen223,

Thank you so much for purchasing our theme and contacting our support center.

Please Enable the Classic Widgets Panel via Xstore > Theme Options > General, then go to Appearance > Widgets > edit content of header banner (delete static block widget or select a block in the widget settings).

Please refer to the image provided at the following link for further reference:
https://imgur.com/3NR8O7X

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Mandzan Puschek,

Thank you for contacting us and for using XStore.

We would like to inform you that you can view and choose from all the available products in a carousel style. To do this, please follow these steps:

1. Edit the page or static block using Elementor.
2. Add the 8theme Products carousel element.
3. Navigate to Content > Carousel > Style.
4. Select the style that best suits your needs and update it.

Please refer to the attached image for your reference.
https://imgur.com/JJoILTa

Furthermore, you can also check the style of the products by clicking on the provided link. https://xstore.8theme.com/elementor/demos/minimal-fashion02/products-element/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @DAVID,

We apologize for any inconvenience caused. We would like to inform you that we have enabled the option to display the quick view on mobile. We have also removed the Custom CSS code that we previously added to your site. You can find this option under Xstore >> Theme Options >> WooCommerce >> Shop >> Product Styles >> Product Content Elements >> Hover Buttons on Mobile.

If you wish to alter the background color and the text color of the quick view on mobile, you will need to use the Custom CSS code provided below. Please adjust the color in the given code according to your preferences.

@media(max-width: 767px){
.product-view-default .footer-product .show-quickly {
    background-color: transparent !important;
    color: #88ff88 !important;
}
}

Best Regards,
8Theme’s Team

Hello, @KASAM,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

In order to assist you further, we kindly request you to provide us with the URL of the demo site. Specifically, we need to know which demo single product page design you wish to import onto your site without conducting a full import of multiple demos on a single site.

Upon receipt of this information, we will provide you with a single-product.json file. You can then import this file onto your site to resolve your issue.

This process can be completed by navigating to XStore > Theme Options > Woocommerce > Single Product Builder > Import/Export on your site.

We trust that this information will be beneficial to you.

Best Regards,
8Theme’s Team

Hello, @Antonio,

We appreciate your inquiry. It’s important to note that we do not provide a guarantee for full theme compatibility with all existing third-party plugins. While our theme is designed to work seamlessly with a wide range of plugins, sometimes additional customization may be required to ensure full compatibility between the theme and specific plugins. Unfortunately, it’s not possible for the theme author to make the theme compatible with every existing plugin, and such additional customization falls outside the scope of our basic support.

In your case, where variable products added via API are not functioning as expected on the frontend, it’s possible that there may be some specific customizations or adjustments needed to ensure smooth operation. We recommend considering a developer’s assistance to tailor the plugin settings to your specific requirements.

If you have any further questions or need more guidance on this matter, please feel free to reach out. We’re here to help to the best of our ability.

Best Regards,
8Theme’s Team

Hello, @Hassan,

We appreciate your prompt response.

Should you wish to install the pages from another demo version, we advise you to import the Pages rather than the FULL DEMO-SITE CONTENT. Please refer to the attached image for your reference. https://imgur.com/mKnHtm9

We strongly recommend against performing a full import of multiple demos on a single site, as this could result in a disorganized mix of pages, products, menus, etc.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @AfriMainland,

We appreciate your prompt response and the provision of the requested screenshot.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @rafaelgarcia3,

Thank you for reaching out to us and for your efforts in troubleshooting the issue.

Based on your report, it appears that the problem you are experiencing is due to the activation of the Xstore (Child) theme. This confirms that the issue is a result of the customization of the child theme. Please note that our item support does not cover or take responsibility for any additional customization code.

Our support is solely for our theme, For more information, please refer to our support documentation at https://www.8theme.com/documentation/xstore/support/support/.

We recommend that you contact your developer and request them to rectify this issue.

Thank you for your understanding.

Best Regards,
8Theme’s Team,

Hello, @Nio,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Arbadev,

We regret to inform you that our theme does not possess the capability to synchronize the Database from the staging site to the live site. This function would necessitate additional customization.

We suggest reaching out to our partner, Codeable, for assistance. You can contact them via this link: https://codeable.io/?ref=qGTdX

Additionally, we recommend investigating third-party plugins that may be more suitable for your requirements.

We would also like to bring to your attention the following resources that may prove beneficial to you.

Please find an informative article at this link: https://www.hongkiat.com/blog/sync-db-multiple-wordpress/

Additionally, we recommend this video tutorial: https://youtu.be/eONjjCD2Q_Y?feature=shared

We appreciate your understanding regarding this issue.

Yours sincerely,
8Theme’s Team

Hello, @DAVID,

We appreciate your provision of the login details.

Should you desire to alter the color of the product category widget, kindly proceed to Xstore > Theme Options > Theme Custom CSS > Global CSS. Here, you can modify the background color value according to your preference and then publish it.

Please refer to the attached image for guidance.
https://imgur.com/UCqZLXh

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

We would like to inform you that there are two distinct types of product attributes available in WooCommerce: local and global product attributes. Although both are referred to as attributes in WooCommerce, their functionalities differ.

Global attributes are properties that can be found in the WP-Admin under Product > Attributes. Any attributes created here are on a global website level and can be utilized with all products.

On the other hand, local attributes are created when you create or edit a product. These attributes cannot be used for filtering and are only visible on the product page itself.

For our variation swatches, only global attributes can be used. You can find more information on this at https://youtu.be/LgzC4iK-j6A.

Regrettably, the functionality you are seeking with local attributes is not feasible. We recommend exploring third-party plugins that may better suit your needs.

We appreciate your understanding on this matter.

Best Regards,
8Theme’s Team

Hello, @Antonio,

It sounds like you’re facing an issue with variable products on your website after adding them via an API. Variable products typically involve different product variations (e.g., different sizes or colors) that customers can select on the frontend. If nothing is working on the frontend for these variable products, here are some steps you can take to troubleshoot and resolve the issue:

1. Check API Integration: Ensure that the API integration you’re using to add variable products is working correctly. Double-check the API documentation and the data you’re sending to ensure it’s formatted correctly.

2. Product Data Validation: Make sure that the product data you’re adding via the API includes all necessary attributes for variable products, such as variations, prices, stock levels, and attributes (e.g., size, color).

3. Theme and Template Compatibility: Please check it once by activating the default WordPress Theme like Storefront or Twenty Twenty Three, just to make sure that the issue is because of our theme or not.

If the issue will still persist with the default WordPress Theme as well then it means, our theme is not responsible for those issues, and in that case, you have to contact WooCommerce support.

4. Cache and CDN: If you’re using caching plugins or content delivery networks (CDNs), clear the cache and ensure that these services are not causing display issues.

Remember to make backups and test any changes in a safe environment before applying them to your live website to avoid disruptions.

Best Regards,
8Theme’s Team

Hello, @Hakan Osman,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @vidomarketing,

To accomplish your desired outcome, kindly follow the steps below:

1. Go to Xstore.
2. Click on Theme Options.
3. Select Theme Custom CSS.
4. Choose Global CSS.

After completing these steps, please clear your browser cache and revisit your site.

Please ensure that the following code is present:

@media(min-width:1200px){
.single-post .page-wrapper .container {
    margin-left: 30px !important;
    margin-right: 30px !important;
    max-width: 96% !important;
}
}

The final result should resemble the image provided in this link: https://postimg.cc/tYQt4Ndr

Best Regards,
8Theme’s Team