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Problem with video in mobile version of section

This topic has 4 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

Hakan Osman

Participant

September 13, 2023 at 15:37

Hello,

I have a problem with a showing a video on mobile version of the my website

The screenshot:
https://prnt.sc/HvgeybKUhBMi

What is the problem?

Regards,
H.Osman

Please, contact administrator
for this information.

#367403 Copied Theme version: 9.1.13

3 Answers

Tony Rodriguez

Support staff

September 14, 2023 at 07:13

Hello, @Hakan Osman,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Our team has made the necessary adjustments to your page using the following steps: Elementor > Edit Section > Style > Background > Performance in Mobile Version > Turn it ON > Update. This action has effectively resolved the issue at hand.

For your reference, we have provided an image in the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#367433 Copied

Hakan Osman

Participant

September 14, 2023 at 07:51

Hello,

Thank you so much!

Have a nice day!

#367441 Copied

Tony Rodriguez

Support staff

September 14, 2023 at 07:56

Hello, @Hakan Osman,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#367444 Copied
Tagged: mobile version, mobile video issues, video problem, woocommerce, woocommerce video fix, wordpress mobile solution, wordpress templates
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The issue related to '‘Problem with video in mobile version of section’' has been successfully resolved, and the topic is now closed for further responses

Problem with video in mobile version of section

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