Tony Rodriguez

Hello, @Jeeni Criscenzo,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @yoni,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you desire to alter the breadcrumbs style on a single product page, kindly proceed to XStore > Theme Options > Woocommerce > Single product builder > Breadcrumbs. Here, you can adjust the settings according to your preference and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/KURRxLc

We trust this will resolve your issue.

Best Regards,
Team 8Theme

Hello, @Kissan,

We hope this message finds you well. We are writing to inform you about Brotli, a compression algorithm developed by Google. Brotli is designed to enhance compression and decompression speed while maintaining optimal compression ratios. By utilizing Brotli compression, you can expedite content delivery on your website by compressing your assets prior to transmitting them to the client’s browser.

Here are the steps to use Brotli compression for optimizing your website’s content delivery:

1. Verify Brotli Support: Prior to implementing Brotli compression, ensure that your web server is compatible with Brotli. Numerous contemporary web servers such as Apache, Nginx, and LiteSpeed are equipped with Brotli support. If you are uncertain, please refer to your server’s documentation or consult with your hosting provider.

2. Asset Compression: To employ Brotli compression, it is necessary to compress your website’s assets. This includes HTML, CSS, JavaScript, and other static files. There are multiple methods to achieve this:

a. Manual Compression:
b. Automatic Compression:

For additional information, we recommend referring to the Brotli documentation: https://docs.nginx.com/nginx/admin-guide/dynamic-modules/brotli/

3. Testing and Monitoring: Upon implementing Brotli compression, it is crucial to conduct comprehensive testing of your website to ensure its proper functioning. Online tools such as Google PageSpeed Insights or GTmetrix can be used to assess your website’s performance. Furthermore, monitor your server’s resource usage to verify that Brotli compression is not causing any complications.

Please be aware that Brotli is a third-party service. For any further inquiries, it would be advisable to contact Brotli support directly.

Best Regards,
8Theme’s Team

Hello, @floatselect,

Thank you for the login details you have provided.

We are pleased to inform you that we have successfully edited the icon test static block using Elementor. The border-radius has been adjusted to 50% and the changes have been updated. Consequently, the icon with the background is now correctly displayed as a circle.

For your convenience, we have recorded a video detailing the changes made. We kindly request you to view this video which is located in the private content area for your reference.

Best Regards,
8Theme’s Team

Hello, @michaelmilauskas,

Thank you for using our theme and for contacting us.

To remove the menu in the pre-footer, kindly follow these steps: Navigate to your WordPress dashboard, select ‘Appearance’, then ‘Widgets’, followed by ‘Pre-footer area’. Here, you can delete the widget and then revisit your site to confirm the changes. https://imgur.com/bulTdwQ

We trust this will resolve your issue.

However, if the problem persists, we kindly request you to create temporary wp-admin access so we can review your settings.

To grant wp-admin access, please create a new user account with an administrator role via the Dashboard. Subsequently, provide us with the wp-admin URL, username, and password via the Private Content area.

Best Regards,
8Theme Team.

Hello, @Isotto,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL on which the issue appear:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Peter,

To add a banner on your site on each single post page, kindly follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Select ‘Static blocks’.
3. Proceed to ‘add new static block’ as per your specific needs.

Once you have completed the above, please follow the subsequent steps:
Kindly proceed to edit a specific single post page by navigating to Xstore Options > Layout > Use custom banner above breadcrumbs. Please select as per your requirement and update it accordingly.

For your better understanding, we have attached a screenshot for your reference.
https://imgur.com/FDMtRdv

Best Regards,
Team 8Theme

Hello, @Peter,

1) links to places where I would like a banner:
https://sanity.pl/sklep/

To incorporate a banner on your shop page, kindly follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Select ‘Static blocks’.
3. Proceed to ‘add new static block’ as per your specific needs.

Once you have completed the above, please follow the subsequent steps:

1. Go to ‘Xstore’.
2. Select ‘Theme Options’.
3. Choose ‘WooCommerce’.
4. Proceed to ‘Shop’.
5. Select ‘Shop page layout’.
6. Choose ‘Banner Content’.
7. Add the specific static block short code in the provided space.
8. Finally, select the banner position as per your requirement.

For your convenience, we have attached a screenshot for reference. https://imgur.com/ZmoBC20

Best Regards,
8Theme’s Team

Hello, @rafaelgarcia3,

Thank you so much for purchasing our theme and contacting our support center.

1. There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

– Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear) and let us know the result.

2. We suggest disabling all third-party plugins (including CDN,cache plugins and jetpack ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @HDTeam,

We appreciate your cooperation in providing us with the necessary login details.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly request you revisit your site after clearing the cache on your mobile browser.

For your information, we have recreated the CSS and data under the path: Elementor > Tools > General.

To assist you further, we have recorded a video tutorial. We highly recommend you watch it in the private content area for your reference.

Best Regards,
Team 8Theme

Hello, @Chris0483,

Thank you for contacting us and for using XStore.

1. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing the cache. Please note that we have cleared the cache of the WP-Rocket plugin on your behalf.

For your reference, we have created a video detailing the process. You can view this video in the private content area.

2. We have conducted a thorough review of your website and found no issues. The problem you are experiencing appears to be related to cache on your end. We kindly suggest that you clear your browser and plugin cache and then revisit the site.

For your convenience, we have attached a screenshot for your reference.
https://imgur.com/leePlZx

3. Could you kindly provide us with a screenshot of the issue you are encountering? We would appreciate a more detailed explanation to better understand the problem. Additionally, please share the URL of the products where you are experiencing this issue. This will enable us to investigate the matter thoroughly and assist you accordingly.

4. We have conducted an investigation on the URL you provided and it appears to be functioning correctly from our end. Please refer to the following screenshot for reference: https://postimg.cc/cg0N5hSN. We recommend that you try clearing your cache and then check the URL again.

Best Regards,
8Theme’s Team

Hello, @anand,

We appreciate your prompt response.

Upon reviewing your website, we noticed an error that occurs upon form submission. Please refer to the attached image in private content area for a clearer understanding of the issue.

To rectify this problem, we kindly request you to read and adhere to the instructions provided in the official documentation of the Contact Form 7 plugin. https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/

We trust this will assist in resolving the issue at hand.

Best Regards,
8Theme’s Team.

Hello, @Ugo Dionisio,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that your recent request was somewhat unclear to us. In order to assist you more effectively, we kindly ask you to provide a more detailed description of your issue.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

We appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Are you intending to modify the sub-items to uppercase as well? If so, kindly copy and paste the CSS code provided below into the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Please ensure to clear your browser cache before revisiting your site.

Here is the CSS code:

@media(max-width: 991px){
.et-content.mobile-menu-content.children-align-inherit .widget ul li a {
    text-transform: uppercase !important;
}
}

The outcome should appear as follows: https://postimg.cc/Hr66FWM2

Best Regards,
8Theme’s Team

Hello, @Matias Urquiza,

We regret to inform you that the WP-Admin login details you have provided are not valid or functional. We kindly request you provide us with valid and working WP-Admin login details.

Please refer to the attached image for further reference.
https://imgur.com/NtFsWgR

1) We kindly request you export the header from the sub-domain and import it to the original domain. This action should resolve your issue.

To perform the import/export of the header, please follow these steps: Navigate to XStore > Theme Options > Header builder > Header Templates > Export and Import.

For your reference, please see the attached image.
https://imgur.com/9vsyKhy

2) Please navigate to Xstore > Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

Best Regards,
8Theme’s Team.