Tony Rodriguez

Hello, @Geant Shop,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to the WordPress Dashboard, then select ‘Appearance’, followed by ‘Menus’, and finally ‘All Department Menu’. Please refer to the attached image for further clarification. https://imgur.com/DY7rvoC , https://imgur.com/JtYRGTn

The dropdown menu for all departments is sourced from a Static block, which can be easily edited or changed using Elementor according to your requirements. Please refer to the images provided at the following links: https://ibb.co/WfzPC0g, https://ibb.co/MkP26wp, and https://ibb.co/Q6ds2YQ.

We kindly request you to watch the video and follow the steps demonstrated therein.
https://www.youtube.com/watch?v=7QluEYxznKs

We trust that this will resolve your issue.

Best Regards,
Team 8Theme.

Hello, @indrany_eve,

Thank you for reaching out to us.

We attempted to investigate the issue on your website, however, the WordPress Admin Login details you provided are incorrect.

The problem you are encountering is typically due to cache issues. We recommend that you navigate to Xstore > Theme Options > Speed Optimization. Here, you will find options such as Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Please ensure these are turned off.

Once all changes to the site have been completed, you can reactivate the aforementioned options.

We believe that following these steps will help resolve your issue. If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready to assist you.

Yours sincerely,
8Theme’s Team

Hello, @Liva,

If you are utilizing the single product builder, it is necessary to activate the Stock Status option. This can be found under the following path: XStore > Theme Options > Woocommerce > Single Product Builder > Add To Cart & Quantity > ADVANCED > Stock Status. Once you have made this change, please ensure to publish it.

For your convenience, we have provided a reference image: https://imgur.com/mzWc0mX

Upon activation, the out-of-stock status will be displayed when the products are unavailable. Conversely, the in-stock status will be displayed when the products are available.

We have provided a reference image for your convenience.

https://imgur.com/TpaaEWi

https://imgur.com/RKlZD5P

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @floatselect,

We have adjusted the padding in the icon box element to reduce its size. Kindly refer to the attached screenshot and adjust the marked padding as depicted. Once you have made these changes, please review the modifications.

https://imgur.com/T43qLgB

https://imgur.com/1C0sZqS

https://imgur.com/0rTQmpD

We trust that this will rectify the issue you have been experiencing.

Best Regards,
8Theme’s Team

Hello, @Mirek,

In order to achieve your desired result, please adhere to the following instructions:

1. Navigate to WP-Dashboard >> Static Blocks and create a new static block.
2. Insert the content in the Static Block using the Elementor page builder and set the Font Styling according to your requirements.
3. Once completed, publish the static block.
4. Proceed to WP-Dashboard >> Products.
5. Edit each product individually.
6. After editing, scroll down to the bottom where you will find Xstore Options.
7. Navigate to Page Xstore Options >> Single Layout.
8. Assign a Title for the Custom Tab.
9. In the Tab content, paste the static block shortcode.
10. Publish the product and refresh the site after clearing the browser cache.

Please refer to the attached screenshots for further clarification.

https://postimg.cc/0bSbHRMG
https://postimg.cc/HJzqYxKw
https://postimg.cc/dh1dHSFJ
https://postimg.cc/d7cCsQdV

Best Regards,
8Theme’s Team

Hello, @Martin,

We are writing to provide you with the necessary steps to alter the color of the pre-defined classes in the theme using Custom CSS.

Please follow the instructions below:

1. Copy the CSS code provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your website.
3. Paste the copied CSS code into the Global CSS section.
4. Modify the color codes in the pasted code according to your preferences.

Here is the CSS code:

body {
    --et_main-color: red;
    --et_dark-color: #222;
    --et_active-color: #a4004f;
    --et_red-color: #c62828;
    --et_green-color: #222222;
    --et_blue-color: #1565c0;
    --et_orange-color: #f57f17;
    --et_yellow-color: #fdd835;
    --et_border-color: #e1e1f1;
    --et_light-color: #f7f7f7;
    --et_light-color2: #f2f2f2;
    --et_white-2-dark: #fff;
    --et_dark-2-white: #222;
}

We hope these instructions are clear. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Liva,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing the cache to confirm the resolution.

For your information, we have implemented a CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your concern.

Please refer to the attached screenshot for your reference.

https://postimg.cc/8jdp6L3g

On desktop: https://ibb.co/d7zxkBS

On mobile: https://postimg.cc/yDQH0K0X

Best Regards,
8Theme’s Team.

Hello, @Liva,

4) In the single product page, is there an option to add “NOTIFY ME” button with email input box so that customers get notification when the product is back in stock?

Unfortunately, our current theme does not offer a built-in option to add a “NOTIFY ME” button with an email input box for customers to receive notifications when a product is back in stock. To implement this functionality, it would require additional customization.

As an alternative, We recommend that you reach out to the support team of the WooCommerce plugin at https://wordpress.org/support/plugin/woocommerce/, as this issue is not related to XStore.

Alternatively, you can explore third-party plugins available in the WordPress plugin repository or marketplace that are specifically designed to handle product availability notifications. These plugins often offer a range of features and customization options to better meet your requirements at your own risk.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out to us.

Thank you for choosing our services.

Best Regards,
8Theme’s Team.

Hello, @Sagar,

Thank you so much for purchasing our theme and contacting our support center.

To achieve this, you can insert the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please ensure to clear your browser cache to see the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

We trust this will address your concern.

Best Regards,
8Theme’s Team

Hello, @SaadSohailK,

Thank you for contacting us and for using XStore.

To address your concern, kindly follow these steps:

1. Go to your WordPress dashboard.
2. Click on ‘Elementor’.
3. Select ‘Settings’.
4. Choose ‘Features’.
5. Scroll down to ‘Upgrade Swiper Library’.
6. Select ‘Inactive’ and save your settings.

After completing these steps, please revisit your site. However, ensure that you clear your browser cache before doing so.

For your convenience, we have attached an image for reference.
https://imgur.com/3u8PwCH

If the issue still persist, then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mariangio,

Certainly! Once you’ve added the HTML code in the HTML block, you won’t need to rewrite it. Your code will be saved and retained within the block once you publish it.

Please keep in mind that while you can write your own custom HTML using the tags in the top bar of the editor, there are some limitations due to Theme Options safety reasons. Not all HTML tags and element attributes can be used, but you should be able to create and customize your content within the permitted guidelines.

If you have any specific questions or need further assistance, please feel free to ask!

Best Regards,
8Theme’s Team.

Hello, @Peter,

If you are interested in adding a banner to your blog page in the same position as the shop page banner, please follow these steps:

1. Edit the blog page.
2. navigate ‘Xstore Options’.
3. Choose ‘Layout’.
4. Click on ‘Use custom banner above breadcrumbs’.
5. Select the block that suits your needs and update it.

For your reference, you can view the following image: https://ibb.co/ynNPF6s

Best Regards,
8Theme’s Team

Hello, @khurram virk,

We hope this message finds you well. We are writing to inform you that in order to access a particular feature, it is necessary to install an additional plugin. However, we would like to clarify that we have not officially tested any such plugins with our theme, hence we are unable to provide a concrete recommendation.

We advise you to reach out to the support team of WooCommerce for further assistance regarding this matter. They should be able to guide you through the process and address any concerns you may have.

Thank you for your understanding.

Kind Regards,
8Theme’s Team.

Hello, @Liva,

2) Can we change “DEVAMINI OKU” text to “ÜRÜNÜ İNCELE” text? https://prnt.sc/ytaUNYf8ajxf

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The necessary changes have been made in the mentioned string in Loco > Plugins > Woocommerce, which has effectively addressed your concern.

Please refer to the attached images for your reference.
1) https://imgur.com/0hI7MGk

2) https://imgur.com/HarrizT

3) https://postimg.cc/Mn2Nzw5h

4) https://ibb.co/wNXF2D7

Best Regards,
Team 8Theme

Hello, @Maitreya Patni,

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Should you wish to explore paid customization services, we suggest submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX.

Alternatively, you may opt to use any third-party plugin that better suits your requirements, albeit at your own risk.

You also have the option to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient votes from other customers, our development team will consider incorporating it in one of the forthcoming updates.

Best Regards,
8Theme’s Team.