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Forum Replies Created

Viewing 30 posts - 8,431 through 8,460 (of 13,163 total)

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Tony Rodriguez

Support staff

August 19, 2023 at 05:32

Hello, @trendy,

We regret to inform you that we are currently unable to access your website. For your reference, we have attached a screenshot of the issue we encountered: https://imgur.com/FfB0hci.

To facilitate our assistance, we kindly request you to remove the IP restriction for our IP address (182.189.92.152). This will enable us to review and provide the necessary support accordingly.

Additionally, we would appreciate it if you could create temporary WP-Admin access for us. This will allow us to examine your settings more closely.

You can do this by creating a new user account with an administrator role via the Dashboard. Please provide us with the Site wp-admin URL, username and password through the Private Content area.

We look forward to your prompt response.

Best Regards,
8Theme’s Team.

#364968 Copied In reply to: Problem with static block in Header!!!!!

Tony Rodriguez

Support staff

August 19, 2023 at 05:14

Hello, @imakbar,

Thank you so much for purchasing our theme and contacting our support center.

Please always create fresh new topic: https://www.8theme.com/forums/xstore-wordpress-support-forum/

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have removed the multiple header condition for front page/home page.

Kindly refer to the images provided in the following link for further reference under the private content area.

Additionally, please watch this video about Multiple Headers .– https://youtu.be/BpeXfzNwkOc

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Please contact administrator
for this information.

#364967 Copied In reply to: Edit Header and Footer

Tony Rodriguez

Support staff

August 18, 2023 at 09:50

Hello, @coffeedog,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have created a video tutorial to assist you in resolving your issue. We kindly request you to watch the video in its entirety and follow the steps demonstrated. The URL for the video can be found in the private content area.

We are confident that this will be helpful to you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#364887 Copied In reply to: unfortunately I can’t find where to change this hold off or change the color thanks

Tony Rodriguez

Support staff

August 18, 2023 at 09:31

Hello, @helloaksjhf,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#364886 Copied In reply to: footer is not full width – what should I do
Tony Rodriguez

Support staff

August 18, 2023 at 09:29
Hello, @coffeedog,

Thank you for the screenshot.

If you would like to change the color of the back to top button, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.The result should look like this: https://imgur.com/BDxchX9

.back-top { color: red !important; } .back-top svg path { stroke: green !important; }

Note: you may change the following color CSS code as per your requirement.

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.
#364885 Copied In reply to: how to change location of back to top button
Tony Rodriguez

Support staff

August 18, 2023 at 09:01

Hello, @helloaksjhf,

Thank you for your response.

Kindly proceed with the following steps to edit the page:

1. Open the page in Elementor.
2. Navigate to ‘Edit General Tabs’.
3. Proceed to the ‘Advanced’ section.
4. Locate ‘Xstore custom CSS’.
5. Modify the border color as per your preference.
6. Ensure to save the changes by updating it.

We are pleased to inform you that we have prepared a video guide for your convenience. We kindly request you to watch it in its entirety and follow the steps demonstrated in the video. The video URL is in private content area.

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#364879 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 18, 2023 at 06:50

Hello, @eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have removed the multiple header condition for front page/home page.

Kindly refer to the image provided in the following link for further reference: https://imgur.com/KFYYyIu , https://imgur.com/mcKT4KZ

Additionally, Please watch this video about Multiple Headers .– https://youtu.be/BpeXfzNwkOc

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

#364870 Copied In reply to: SubMenu font color and background not able to change

Tony Rodriguez

Support staff

August 18, 2023 at 06:33

Hello, @Arbadev,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#364867 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.

Tony Rodriguez

Support staff

August 18, 2023 at 06:03

Hello, @helloaksjhf,

We hope this message finds you well. We are writing to request your assistance in providing us with the URL of the page that contains “MEHR INFOS”.

Additionally, if possible, we would greatly appreciate it if you could also share a screenshot of the icons on this page. For our better understanding, please mark the relevant icons on the screenshot.

Your cooperation will enable us to investigate this matter further and provide you with the necessary assistance.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

#364862 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 18, 2023 at 05:55

Hello, @Ricardo,

We regret to inform you that the functionality you are seeking is not available in our theme. We recommend exploring third-party plugins from the WordPress market that may better suit your needs. However, we must caution you that the use of these plugins is at your own risk.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

#364860 Copied In reply to: chatbot integracion en mobile panel gracias

Tony Rodriguez

Support staff

August 18, 2023 at 05:51

Hello, @Gulsher Ali,

We kindly request you to peruse our documentation on Activation and Purchase Codes available at https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/.

Additionally, we recommend you to familiarize yourself with our guidelines on Plugin Updates, which can be found at https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

Should you have any queries or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#364859 Copied In reply to: How to enable frequently bought together feature?

Tony Rodriguez

Support staff

August 18, 2023 at 05:47

Hello, @coffeedog.,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#364858 Copied In reply to: Hi, I need to change the color of woocommerce color changer

Tony Rodriguez

Support staff

August 18, 2023 at 05:47

Hello, @dipesh1947,

Thank you so much for purchasing our theme and contacting our support center.

1. We have conducted a thorough examination of your website on a personal mobile device and found no issues. The ‘Recently Viewed Products’ feature on the Single Product page is functioning as expected. For your reference, we have attached a video demonstrating this.https://www.veed.io/view/64d050b6-ba23-4105-a90a-cb8e01c9a773?sharingWidget=true&panel=share

2. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the Quantity Discounts feature, which can be found in the XStore dashboard under Sale Booster > Quantity Discounts.

Kindly refer to the image provided in the following link for further reference:https://imgur.com/jIpptZ2 , https://imgur.com/OMDU4uX

3. We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have removed the promotional message content located in XStore > Theme Options > Header Builder > Cart.

Kindly refer to the image provided in the following link for further reference:https://imgur.com/DseytaU , https://imgur.com/2sKvS1g

Best Regards,
8Theme’s Team.

#364856 Copied In reply to: I am facing few issues with my website with Xstore theme

Tony Rodriguez

Support staff

August 18, 2023 at 05:46

Hello, @Shehzad Ghazi,

We appreciate your prompt communication regarding the issue you encountered. We are pleased to know that the problem has been resolved for the time being.

Should you require any additional assistance or encounter any further issues, please do not hesitate to contact us. We are always ready to assist you.

Please note that this particular topic is now considered closed.

Best Regards,
8Theme’s Team

#364855 Copied In reply to: State Level Restricted Items for sale, Disclaimer

Tony Rodriguez

Support staff

August 18, 2023 at 05:42

Hello, @coffeedog,

We regret to inform you that we are unable to view the screenshot you have provided. We kindly request you to upload your screenshot on this site: https://postimages.org/.

Please share the URL of the uploaded screenshot with us here.

Additionally, we would appreciate it if you could also share the URL of the page in question. This will enable us to examine the issue more closely and provide you with accurate instructions to resolve it.

Best Regards,
8Theme’s Team

#364854 Copied In reply to: how to change location of back to top button

Tony Rodriguez

Support staff

August 18, 2023 at 05:15

Hello, @MAHDAR,

Thank you for using our theme and for contacting us.

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to clear your browser cache and revisit your site for the changes to take effect.

The resolution involved deactivating the “Upgrade Swiper Library” feature in the Elementor > Settings > Features section. This action has effectively addressed the issue you were experiencing.

Please refer to the image provided at the following link for further reference: https://imgur.com/4wP8IqX

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364853 Copied In reply to: Photo Gallery

Tony Rodriguez

Support staff

August 17, 2023 at 10:13

Hello, @helloaksjhf,

You have provided this URL in private content area.
Example: https://branding.mb-handmade.de/elementor-2012/

Do you mean this: https://imgur.com/pnOfuvh

Kindly proceed with the following steps to edit the page:

1. Open the page in Elementor.
2. Navigate to ‘Edit General Tabs’.
3. Proceed to the ‘Advanced’ section.
4. Locate ‘Xstore custom CSS’.
5. Modify the border color as per your preference.
6. Ensure to save the changes by updating it.

Please refer to the image provided at the following link for further reference: https://imgur.com/a/Mz0QLXG

We hope this will solve your issue.

Best Regards,
Team 8Theme.

#364770 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 09:29

Hello, @helloaksjhf,

Another question:
It is always set to blue as border-color or color. How can I change this?

Could you kindly provide a screenshot of the specific issue you are encountering, particularly the element you wish to change the color of? Additionally, please provide the URL of the page where you are experiencing this issue. This will enable us to better understand your concern and provide you with the necessary assistance.

Best Regards,
Team 8Theme.

#364768 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 09:21

Hello, @helloaksjhf,

We are pleased to inform you that the issue regarding the footer of your website has been resolved. The footer now appears in full width as per your requirement.

The resolution was achieved by adding a CSS code in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have attached an image that illustrates the changes made. https://imgur.com/Fvq27Bg , https://imgur.com/1yjJzTY

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#364767 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 08:34

Hello, @helloaksjhf,

We appreciate your patience and cooperation in providing us with the login details. We are delighted to inform you that the issue you were experiencing has been successfully resolved.

To ensure the changes take effect, we kindly request you to clear your browser cache and revisit your site.

For your information, we have adjusted the site width to 1440px. This adjustment can be found in the Xstore section, under Theme Options, and then under General/Layout.

Additionally, we have edited the footer static block and set the container width to 1440px. These changes have effectively resolved the issue you were facing.

Please refer to the image provided at the following link for further reference: https://imgur.com/mkSV8Og , https://imgur.com/6tRSxPA , https://imgur.com/MPduZvo

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364764 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 07:57

Hello, @Mohamad Usman,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Kind Regards,
8theme team.

#364760 Copied In reply to: Unable to edit static block using elementor

Tony Rodriguez

Support staff

August 17, 2023 at 07:18

Hello, @helloaksjhf,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#364757 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 06:04

Hello, @coffeedog,

We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have provided are not functioning as expected. We kindly request you to share the correct and working WP Admin Login details. Please ensure to share these details under the private content area of this topic.

This will enable us to check and assist you in resolving your issue more efficiently.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

#364749 Copied In reply to: Hello, we can’t change capitals in every word in footer of our web page

Tony Rodriguez

Support staff

August 17, 2023 at 06:01

Hello, @coffeedog,

We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have provided are not functioning as expected. We kindly request you to share the correct and working WP Admin Login details. Please ensure to share these details under the private content area of this topic.

Additionally, we have encountered difficulties in opening the screenshot you provided. We would appreciate it if you could share the screenshot once again. For your convenience, you may use the following site to share the screenshot with us: https://postimages.org/. This will enable us to check and assist you in resolving your issue more efficiently.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

#364748 Copied In reply to: I can’t fully remove compare and wishlist from my website

Tony Rodriguez

Support staff

August 17, 2023 at 05:52

Hello, @coffeedog,

We kindly request you to create a new topic and provide a screenshot of the issue, specifically indicating where you would like to change the color. Please describe your issue in detail so that we can thoroughly understand your needs and assist you accordingly.

We regret to inform you that we are currently unable to review your website as it is under maintenance. https://imgur.com/d7LEdG8

We appreciate your understanding and patience in this matter.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#364747 Copied In reply to: how to change location of back to top button

Tony Rodriguez

Support staff

August 17, 2023 at 05:38

Hello, @MAHDAR,

Thank you for contacting us and for using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to clear your mobile browser cache and revisit your site.

Please note that we have commented out the CSS code that was causing the issue in XStore > Theme options > Additional CSS.

For your reference, we have attached an image illustrating this. https://imgur.com/TjNzn7n , https://postimg.cc/xJByZMbc

Best Regards,
8Theme’s Team.

#364746 Copied In reply to: The distance between the element and the header

Tony Rodriguez

Support staff

August 17, 2023 at 05:17

Hello, @helloaksjhf,

If you wish to create a full-width footer, kindly follow the steps outlined below:

1. Navigate to your WordPress dashboard.
2. Select ‘Static block’.
3. Choose ‘All Static block’.
4. Proceed to edit the footer static block with Elementor.
5. Click on ‘Edit Section’.
6. Go to ‘Layout’.
7. Under ‘Content Width’, select ‘Full width’.
8. Click ‘Update’ to save your changes.

For further assistance, please refer to the image provided in the following link. https://imgur.com/0lAfm8x , https://imgur.com/IoZ9yfA

We hope this will solve your issue.

Best Regards,
8Theme’s Team

#364745 Copied In reply to: footer is not full width – what should I do

Tony Rodriguez

Support staff

August 17, 2023 at 04:54

Hello, @AnimalShop,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

#364744 Copied In reply to: can’t update? what’s wrong . PCLZIP_ERR_BAD_FORMAT (-10) : U

Tony Rodriguez

Support staff

August 16, 2023 at 09:09

Hello, @inva,

We are glad to hear that the problem has been resolved! If you have any further questions or encounter any more issues, please don’t hesitate to reach out.

Your satisfaction is important to us, and we’re here to assist you whenever you need.

Thank you for your patience and cooperation!

This topic is now closed.

Best Regards,
8theme Team.

#364693 Copied In reply to: Differecnt buttons for simple products and variable product

Tony Rodriguez

Support staff

August 16, 2023 at 08:51

Hello, @Pit,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#364689 Copied In reply to: How to change store url to defined ?
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Viewing 8,460 results - 8,431 through 8,460 (of 13,163 total)

Viewing 30 posts - 8,431 through 8,460 (of 13,163 total)

← 1 2 3 … 281 282 283 … 437 438 439 →

Forum Replies Created

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