Hello, @Vedad07,

We would like to inform you that in order to incorporate a captcha into your website, you will need to utilize an additional plugin. However, please note that we cannot assure complete compatibility between our theme and all third-party plugins.

Google reCaptcha is widely acknowledged as one of the most effective solutions for safeguarding your website against spammers. If you are seeking an alternative solution, you may either conduct your own search or refer to the following article which presents the most popular ideas: https://www.finally.agency/blog/how-to-stop-getting-spam-from-my-website

Should you need further assistance, we advise you to reach out to the support team of WordPress or your hosting provider.

Best Regards,
8Theme’s Team

Hello, @enderkadir,

We are pleased to have been of assistance to you! Please do not hesitate to contact us should you require any further help in the future.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @kaks2000uptrend,

We appreciate your prompt response and the screenshot you provided. Our team has thoroughly reviewed your site and we are pleased to inform you that we did not find any issues. We kindly request you to view the attached video for your reference. https://www.veed.io/view/919923da-e03b-4085-ae55-b722cce3b61e?sharingWidget=true&panel=share

We noticed that you are currently utilizing the Advanced Cart/Checkout layout. We recommend that you try disabling this feature. You can do this by navigating to XStore > Theme Options > Woocommerce > Cart/Checkout Layout and selecting ‘Turn OFF’. Please ensure to save your changes by clicking ‘Publish’. https://imgur.com/xjpZr8F

Once you have made these changes, kindly revisit your site to verify if everything is functioning as expected.

We trust that this information will be of assistance to you.

Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @Liva,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have incorporated the necessary CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please refer to the image provided at the following link for further reference: https://imgur.com/FzXEP1c , https://imgur.com/OyXZP3v

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @kaks2000uptrend,

Thank you so much for purchasing our theme and contacting our support center.

We are unable to see your provided screenshot,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We kindly request you to create temporary wp-admin access. This will enable us to review your settings and provide the necessary assistance.

Best Regards,
Team 8Theme.

Hello, @aniwalunj,

We have conducted a review of your website and the results from GTmetrix indicate that your site speed is satisfactory. The current page loading speed is 1.1 seconds, as per the speed report (https://gtmetrix.com/reports/yunger.in/WOD13ohx/). However, we advise you to address all major issues identified in these audits as they are the primary factors affecting your performance (https://imgur.com/uTt0eST).

To enhance the speed of your page further, you may consider utilizing a CDN service.

We also encourage you to review our theme documentation for additional guidance on how to accelerate your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

For a more comprehensive understanding of the specific issues slowing down your website, we recommend conducting a website speed test with GTmetrix. This tool can provide you with actionable recommendations to enhance your website’s performance.

Best Regards,
8Theme’s Team

Hello, @gewoonbovenaan,

If your intention is to display text only, this can be easily accomplished using Custom CSS. Please follow the instructions below:

1. Copy the CSS code provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.
3. Paste the copied code into the Global CSS section.
4. Clear your browser cache and revisit your site to see the changes.

Here is the CSS code:

.main-products-loop .product:not(.purchasable) .product-title:after, .products-loop .product:not(.purchasable) .product-title:after {
    font-weight: 400;
    content: "Request a price";
    display: block;
}

However, if you wish to implement functionality along with the text, we regret to inform you that this is not feasible with the current version of the theme. Our item support does not extend to modifying or expanding the item beyond the original features, style, and functionality described on the item page.

Should you wish to explore paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you may consider using a third-party plugin that better suits your needs, but please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello, @filiphdan,

Thank you for using our theme and for contacting us.

If you are interested in creating a fixed image effect with a background image, we have prepared a video tutorial for your convenience. Please watch and follow the steps demonstrated in the video. https://www.veed.io/view/27abb79c-3d3b-44f7-b5f5-53343b3ee093?sharingWidget=true&panel=share

We kindly request you to peruse and adhere to our theme documentation regarding the XSTUDIO Feature, which can be found at the provided link. https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We trust that this solution will effectively address your concern.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @Pit,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @geleriyaproads,

It seems like you’re facing a severe issue where your WordPress site is encountering a fatal error and the WP-admin section is also not accessible. The error message mentions a missing class within the WordPress core file, and here are some steps you can try:

1. We kindly recommend that you take a complete backup of your site before proceeding.

2. Accessing WP-Admin: Since your WP-admin is not accessible, you might want to try accessing the site via FTP or your hosting file manager to disable the active theme and plugins. Navigate to the wp-content folder and rename the themes and plugins folders to something like themes_disabled and plugins_disabled. This will deactivate all themes and plugins.

3. Check for File Integrity: Confirm that the core WordPress files are intact by comparing them to a fresh installation. You can download a fresh copy of WordPress from the official website and upload the core files to your server, excluding the wp-content folder.

4. Theme Change: Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).please let us know the result.

5. Contact with Service provide first: Remember that making changes to your site can be risky, especially if you’re not familiar with troubleshooting WordPress issues. If you’re unsure about any steps, it’s a good idea to seek assistance from your service provider and ask them to fix this.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Best Regards,
8Theme’s Team.

Hello, @hans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

For small customization requests: If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2. To modify the title of the Compare page, it is necessary to make changes in the language files of the Xstore Core plugin. We recommend using the Loco translate plugin for this purpose. Please refer to the following screenshots for guidance: https://postimg.cc/sBvxnqMr & https://postimg.cc/wtv2wq5j.

For additional information, please consult our theme documentation at this link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Best Regards,
8Theme’s Team

Hello, @geleriyaproads,

We regret any inconvenience caused. Unfortunately, we are unable to view the screenshot you previously provided. We kindly request you to resend it for our perusal.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could share your cPanel credentials with us. This will enable us to investigate the matter further and provide you with the necessary assistance.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team.

Hello, @Tal,

We appreciate your decision to select XStore as your WooCommerce WordPress theme.

To assist you further, we kindly request you to provide us with the URL of the page where the search results are displayed on the right side. This will enable us to examine the issue and provide you with the necessary assistance.

Best Regards,
8Theme’s Team.

Dear Sir/Madam,

We apologize for any inconvenience caused. We kindly request you to temporarily disable the geolocation block. https://imgur.com/FfB0hci

This will enable us to examine the issue more thoroughly and provide you with the necessary assistance. To facilitate our assistance, we kindly request you to remove the IP restriction for our IP address (176.98.92.14)).

Best Regards,
8Theme’s Team

Hello, @Theo,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a great weekend.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.