Hello, @it,

Regrettably, the feature to set the slider to two rows is not available in the current element. The only feasible solution to achieve your desired outcome is to utilize the same element multiple times across multiple rows.

Best Regards,
8Theme’s Team

Hello, @jim,

We hope this message finds you well. We are writing to address a potential issue that may occur on your website due to the activation of numerous plugins. In certain instances, the server may not be able to handle the import, leading to complications.

To assist you in resolving this issue, we kindly request access to your wp-admin. We will attempt to perform the import on your behalf. Could you please let us know your preference between WPBakery and Elementor? And also let us know which Demo version you want to import on your site.

To grant us wp-admin access, you can create a new user account with an administrator role via the Dashboard. Please provide us with the URL and username and password through the Private Content area.

We eagerly await your response.

Kind Regards,
8Theme Team

Hello, @hanan aslam,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to peruse and adhere to the instructions outlined in our theme documentation, which can be found here: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust that this will rectify your current issue.

However, should the problem persist, we would appreciate it if you could provide us with FTP access via private content area. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Yours sincerely,
The 8Theme Team.

Hello, @GTP,

1) Please note that the only way to modify the ‘Add to Cart’ button icon is by using the designated icon. To assist you further, we kindly request more detailed information about the specific icon you wish to add or change on the ‘Add to Cart’ button located on the single product page. Once we receive this information, we will be able to provide you with the necessary assistance.

2) To translate or change the Add to Cart button text, you can use the Loco Translate plugin to edit the WooCommerce plugin language files. For more information, please refer to the following screenshots and article:

Article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Screenshots: https://postimg.cc/Wht2CfLw and https://postimg.cc/cK7Zwpw0

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @chanRMRZ,

We appreciate the screenshots you have provided.

The section “Explore from premium brands” is created using the block. Please see this screenshot: https://postimg.cc/p9cjyBkY and it is set on the pre-footer content see image: https://postimg.cc/nCKQqx0L now as you know that the footer and pre-footer appear on entire site that is why it appears on the product page too, and there is no way to remove it only from the single product page only, if you remove it from the Appearance >> Widgets, it will remove from the entire site. To remove it from the single product page you can only use the CSS code.

Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code there.

.single-product footer.prefooter{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Best Regards,
8Theme’s Team.

Hello, @Globe of Computer,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

If the issue still persist, Provide temporary wp-admin access, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Bequickly,

We appreciate your prompt response.

Should you be interested in utilizing the XStore Built-in WooCommerce Email Builder, we kindly request you to refer to the instructions provided in our theme documentation, accessible via the following link: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

We trust that you will find this information beneficial.

Best Regards,
8Theme’s Team.

Hello, @cherrycoding,

It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

When used together, it appears as seen in this image:
https://www.veed.io/view/20ec10e5-4fea-48ad-a4dc-2de8617880f7?sharingWidget=true&panel=share

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

Best Regards,
8Theme’s Team.

Hello, @fat unicorn,

I apologize for any confusion. While we do include the W3 Total Cache plugin with our theme, we don’t have direct control over its settings or configuration. It’s a third-party plugin, and its settings can vary depending on your specific website and hosting environment.

We hope the plugin support helps you in this regard.

We thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @QuiruNet,

Thank you for getting back to us, and we are glad to hear that you were able to identify and resolve the issue on your own.

a) We have identified a solution to the issue you are experiencing with the cache on your mobile device and desktop. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

We hope this helps.

Best Regards,
8Theme’s Team.

Hello, @QuiruNet,

We apologize for any inconvenience you may have experienced. To assist you better, we kindly request you to inform us about the specific mobile device on which you are encountering the issue.

For a more comprehensive understanding of the problem, we would appreciate it if you could record a video demonstrating the issue and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once you have done so.

Additionally, we would like to request you to create temporary wp-admin access. This will allow us to examine your settings and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @Artibdfl,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @fat unicorn,

Thank you for reaching out to us.

We have conducted a thorough review of your site and found that the editing of static blocks with the Elementor page builder is functioning correctly. Please refer to the following screenshots for your reference: https://postimg.cc/Xpw9n2n8 https://postimg.cc/WqctKvqP

The issue you are experiencing appears to be related to the cache on your end. We recommend that you clear your cache and then check the functionality again.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @MJJONE,

1) We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

a) Please go to Elementor > Tools > Regenerate CSS & Data.

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

Hello, @MJJONE,

We are pleased to inform you that we have conducted a thorough review of your website on our mobile device. We are happy to report that it is functioning optimally. Specifically, the mobile version displays a two-column layout and operates smoothly.

For your convenience, we have recorded a video of our review process. You can view this video at the following link: https://www.veed.io/view/87e89902-b0db-4d17-abbc-cf73f5aab623?sharingWidget=true&panel=share

We recommend that you also test the website on a physical mobile device for a more accurate representation. If you encounter any issues, please try clearing your device’s cache completely before checking again.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team