Forum Replies Created

Viewing 30 posts - 7,561 through 7,590 (of 13,169 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 19, 2023 at 05:46

    Hello, @mb-handmade,

    Thank you for contacting us and for using XStore.

    Product variation that is “Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

    Kindly refer to the video provided in the private content area for further reference.

    Furthermore, we recommend you go through the following topic: https://www.8theme.com/topic/variation-swatches-out-of-stock-design-doesnt-work-in-product-page/

    We trust this will be of assistance to you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 19, 2023 at 05:31

    Hello, @GTP,

    Thank you so much for your kind words! We’re thrilled to hear that you are pleased with the recent addition to the theme. It’s always our goal to enhance your experience, and your positive feedback truly encourages us to continue striving for excellence.

    If you have any more suggestions or feedback in the future, please don’t hesitate to reach out. We’re here to ensure that your experience remains top-notch.

    Thanks again for your support and valuable input. We look forward to serving you even better in the future.

    Have a great day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 19, 2023 at 05:14

    Hello, @Alan_ruiz,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 13:27

    Hello, @razvangt,

    Thank you so much for purchasing our theme and contacting our support center.

    To assist us in understanding the issue you are experiencing, we kindly request that you record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Once uploaded, please provide us with the URL.

    Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and better assist you.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 13:06

    Hello, @salmi,

    We hope this message finds you well. To address the issue you are experiencing, we kindly request you to follow the steps outlined below:

    1. Copy the CSS code provided here:

    .woocommerce-cart tr.woocommerce-shipping-totals.shipping th {
        vertical-align: top !important;
    }

    2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.

    3. Paste the copied CSS code into the Global CSS section.

    4. Save your changes and clear your browser cache.

    5. Visit your site to verify if the issue has been resolved.

    The final result should align with your expectations: https://postimg.cc/zVMjNpzq

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 12:59

    Hello, @wein1983,

    Thank you so much for purchasing our theme and contacting our support center.

    We understand that you are experiencing an issue. To assist you in resolving this, we kindly request that you refer to the official Elementor documentation provided in the following link:

    https://elementor.com/help/publish-update-button-not-work/

    We trust that this will effectively address your concern.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 12:57

    Hello, @salmi,

    We would like to inform you that the thank you page, which appears upon the completion of an order, is generated by WooCommerce. Our theme does not have any control over it.

    If you wish to customize the thank you page, we recommend using custom code or a plugin that best fits your needs.

    We have conducted some research and found this article: https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/. We believe it may be of assistance to you.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 12:51

    Hello, @artprojectgroup,

    In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 12:17

    Hello, @OnlyCBD,

    We regret to inform you that the URL you provided does not display the products. We kindly request you to verify the URL and provide us with the correct one that leads to the page experiencing the issue. This will enable us to investigate the matter and assist you accordingly.

    Additionally, if possible, we would appreciate it if you could share the WP Admin URL and credentials with us. Please ensure to provide this information in the private content area of this topic. This will allow us to directly inspect and rectify the issue on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 11:24

    Hello, @oldguest,

    If you are looking to eliminate the pulsating red dot in the mobile panel, kindly follow these steps: Go to XStore > Theme Options > Mobile Panel > sections > edit more toggle > uncheck animation dot and then publish it.

    Please refer to the attached image for further clarification.
    https://imgur.com/Bi1jMvd

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 09:22

    Hello, @OnlyCBD,

    We appreciate your prompt response.

    To resolve your issue, we kindly request you to disable the ‘Products Masonry’ option. You can find this option in the following path: XStore > Theme Options > WooCommerce > Shop > Shop page Layout. Once you have disabled it, please ensure to publish the changes.

    For your convenience, we have provided a reference image: https://postimg.cc/LgTrFsyF

    Subsequently, we recommend adding the CSS code from the following topic: https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130

    We trust that these steps will rectify your problem.

    Best Regards,
    8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 09:13

    Hello, @nedimzidane,

    Thank you for your response.

    We would like to guide you on how to activate the maintenance mode on your website. As the site administrator, you will not be able to view the maintenance mode while making modifications to the site. This feature is only visible to the customers visiting your website.

    For your convenience, we have prepared a comprehensive video tutorial. We kindly request you to watch the video in its entirety and follow the steps outlined for reference.

    https://www.veed.io/view/86dc8ef7-7d97-42e4-92e5-dc2b923f67bc?sharingWidget=true&panel=share

    We trust that this will be of assistance to you.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 08:23

    Hello, @OnlyCBD,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you kindly provide us with the URL of the page where you are encountering the issue? This will enable us to investigate and assist you in resolving the problem.

    Additionally, we request you create temporary wp-admin access and provide it in the private content area. This will allow us to examine your settings more closely.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 07:36

    Hello, @Eitel,

    Thank you so much for purchasing our theme and contacting our support center.

    1) Should you desire to modify the Menu and Categories within the Hamburger menu on mobile view, kindly proceed to XStore > Theme Options > Header builder > Mobile Menu. Here, you can adjust all available settings according to your specific needs and subsequently publish it.

    Further, You have the ability to add or remove a menu by navigating to the WordPress dashboard, then selecting ‘Appearance’ followed by ‘Menus’.

    Please refer to the attached image for further guidance.
    https://imgur.com/uJvEfwR

    We kindly request you to peruse our theme documentation pertaining to Menu Set Up. https://www.8theme.com/documentation/xstore/menu-set-up/

    2) We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a detailed description of the issue you are facing and what exactly you want.

    Additionally, it would be greatly beneficial if you could provide a screenshot of the problem. Also, create temporary wp-admin access, This will allow us to further investigate the matter and provide you with the necessary assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 07:11

    Hello, @khurram virk,

    Thank you for your prompt response.

    For us to assist you further, could you kindly provide the URL of the product page where the variations are located? Additionally, we would require your site’s wp-admin login details. This will enable us to investigate the issue more thoroughly and provide you with a CSS code solution.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 07:02

    Hello, @oldguest,

    1) We apologize for any inconvenience you may have experienced. We kindly request that you conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to help us determine whether the issue you are experiencing is related to our theme or not. Please let us know the result.

    We strongly recommend that you create a complete backup of your site before proceeding with this process.

    2) We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

    For your information, we have made comments on the HTML code under the path WP-dashboard > Appearance > Widgets > Cart area. This action has resulted in the removal of the payment icons image on your site.

    Please refer to the attached image for further clarification.
    https://imgur.com/P86STnQ

    https://imgur.com/ErRZcVB

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 06:46

    Hello, @Rich Kil,

    Thank you for your response.

    If you are interested in altering the ‘Contact Us’ icon to an envelope icon, kindly follow these steps: Navigate to XStore > Theme Options > Header builder > Contacts > Edit phone element. Here, you can select the icon that best suits your needs and then publish it.

    Please refer to the attached image for further clarification.
    https://imgur.com/3pIZ8Ga

    We trust this information will be of assistance to you.

    Best Regards,
    Team 8Theme.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 06:38

    Hello, @Abhishek,

    Thank you so much for purchasing our theme and contacting our support center.

    1) In order to address your concern, Please check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

    Kindly request your service provider to meet them.

    2) Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data conflicts that might be causing this issue.

    3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 06:21

    Hello, @OnlyCBD,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 05:49

    Hello, @Rich Kil,

    Thank you for your prompt response.

    Should you desire to remove certain menu links from the main Header, kindly follow these steps: Go to WP-dashboard > Appearance > Menus > Main Menu. Here, you can delete the menu links as per your preference and save the settings.

    Please refer to the attached image for further clarification.
    https://imgur.com/lLII9Ev

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 05:36

    Hello, @sergeantmaster,

    Thank you so much for purchasing our theme and contacting our support center.

    To translate or change the Add to Cart button text, you can use the Loco Translate plugin to edit the WooCommerce plugin language files. For more information, please refer to the following screenshots and article:

    Article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Screenshots: https://postimg.cc/Wht2CfLw and https://postimg.cc/cK7Zwpw0

    We hope this information is helpful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2023 at 05:31

    Hello, @amamatdi,

    Thank you so much for purchasing our theme and contacting our support center.

    1) Kindly make minor adjustments in Xstore > Theme Options > Header builder and proceed to publish it.

    Following this, please revisit your site after clearing your browser cache.

    2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 14:15

    Hello, @oldguest,

    1) We have conducted a review of your website and discovered that the issue you were experiencing has been resolved by disabling the Perfmatters plugin. This action has resulted in the restoration of your shop sidebar on mobile.

    We kindly request that you initially reach out to the plugin support for assistance.

    2) Should you desire to modify the footer on your cart/checkout pages, kindly proceed to Xstore > Theme Options > Woocommerce > Cart/Checkout Layout > Footer > Content. Here, you can either input content in the provided box or utilize a static block according to your needs, then click ‘Publish’.

    Please refer to the attached image for further clarification.
    https://ibb.co/MsCVFnz

    Best Regards,
    Team 8Theme.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 12:57

    Hello, @oldguest,

    Thank you for your response.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 12:13

    Hello, @oldguest,

    Thank you so much for purchasing our theme and contacting our support center.

    Should you desire to display the Sidebar on Mobile Devices, kindly follow these steps:

    1. Go to XStore.
    2. Select Theme Options.
    3. Proceed to Woocommerce.
    4. Choose Shop.
    5. Click on Shop Page Layout.
    6. Find the option for Hide Sidebar On Mobile Devices.
    7. Turn this option OFF.
    8. Choose the Sidebar Position For Mobile according to your preference.
    9. Finally, click on Publish to save your changes.

    Please refer to the attached image for further clarification.
    https://ibb.co/n7qvgNH

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 11:58

    Hello, @mariangio,

    Thank you for providing the screenshot.

    Upon reviewing your site, we have not identified any issues. Both the backend and front end appear to be functioning correctly.

    Furthermore, the slider on your site is displaying as it should. For your reference, we have recorded a video demonstrating this. We encourage you to view it under private content area.

    The issue you are experiencing may be due to cache on your end. We recommend clearing your browser cache or trying a new browser, then revisiting the site.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 09:54

    Hello, @Rev7,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 09:41

    Hello, @thibaultcomte,

    You are welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 09:30

    Hello, @Sailendran,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2023 at 09:23

    Hello, @sergeantmaster,

    Thank you so much for purchasing our theme and contacting our support center.

    Thank you for contacting us and for using XStore.

    1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

    If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
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    Viewing 7,590 results - 7,561 through 7,590 (of 13,169 total)
Viewing 30 posts - 7,561 through 7,590 (of 13,169 total)
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