Hello, @GTP,

Thank you so much for your kind words! We’re thrilled to hear that you are pleased with the recent addition to the theme. It’s always our goal to enhance your experience, and your positive feedback truly encourages us to continue striving for excellence.

If you have any more suggestions or feedback in the future, please don’t hesitate to reach out. We’re here to ensure that your experience remains top-notch.

Thanks again for your support and valuable input. We look forward to serving you even better in the future.

Have a great day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @razvangt,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in understanding the issue you are experiencing, we kindly request that you record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Once uploaded, please provide us with the URL.

Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and better assist you.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team.

Hello, @wein1983,

Thank you so much for purchasing our theme and contacting our support center.

We understand that you are experiencing an issue. To assist you in resolving this, we kindly request that you refer to the official Elementor documentation provided in the following link:

https://elementor.com/help/publish-update-button-not-work/

We trust that this will effectively address your concern.

Best Regards,
8Theme’s Team.

Hello, @artprojectgroup,

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @oldguest,

If you are looking to eliminate the pulsating red dot in the mobile panel, kindly follow these steps: Go to XStore > Theme Options > Mobile Panel > sections > edit more toggle > uncheck animation dot and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/Bi1jMvd

We trust this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @nedimzidane,

Thank you for your response.

We would like to guide you on how to activate the maintenance mode on your website. As the site administrator, you will not be able to view the maintenance mode while making modifications to the site. This feature is only visible to the customers visiting your website.

For your convenience, we have prepared a comprehensive video tutorial. We kindly request you to watch the video in its entirety and follow the steps outlined for reference.

https://www.veed.io/view/86dc8ef7-7d97-42e4-92e5-dc2b923f67bc?sharingWidget=true&panel=share

We trust that this will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @Eitel,

Thank you so much for purchasing our theme and contacting our support center.

1) Should you desire to modify the Menu and Categories within the Hamburger menu on mobile view, kindly proceed to XStore > Theme Options > Header builder > Mobile Menu. Here, you can adjust all available settings according to your specific needs and subsequently publish it.

Further, You have the ability to add or remove a menu by navigating to the WordPress dashboard, then selecting ‘Appearance’ followed by ‘Menus’.

Please refer to the attached image for further guidance.
https://imgur.com/uJvEfwR

We kindly request you to peruse our theme documentation pertaining to Menu Set Up. https://www.8theme.com/documentation/xstore/menu-set-up/

2) We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a detailed description of the issue you are facing and what exactly you want.

Additionally, it would be greatly beneficial if you could provide a screenshot of the problem. Also, create temporary wp-admin access, This will allow us to further investigate the matter and provide you with the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @oldguest,

1) We apologize for any inconvenience you may have experienced. We kindly request that you conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to help us determine whether the issue you are experiencing is related to our theme or not. Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with this process.

2) We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have made comments on the HTML code under the path WP-dashboard > Appearance > Widgets > Cart area. This action has resulted in the removal of the payment icons image on your site.

Please refer to the attached image for further clarification.
https://imgur.com/P86STnQ

https://imgur.com/ErRZcVB

Best Regards,
8Theme’s Team.

Hello, @Abhishek,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

Kindly request your service provider to meet them.

2) Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data conflicts that might be causing this issue.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for your prompt response.

Should you desire to remove certain menu links from the main Header, kindly follow these steps: Go to WP-dashboard > Appearance > Menus > Main Menu. Here, you can delete the menu links as per your preference and save the settings.

Please refer to the attached image for further clarification.
https://imgur.com/lLII9Ev

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @amamatdi,

Thank you so much for purchasing our theme and contacting our support center.

1) Kindly make minor adjustments in Xstore > Theme Options > Header builder and proceed to publish it.

Following this, please revisit your site after clearing your browser cache.

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

Hello, @oldguest,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mariangio,

Thank you for providing the screenshot.

Upon reviewing your site, we have not identified any issues. Both the backend and front end appear to be functioning correctly.

Furthermore, the slider on your site is displaying as it should. For your reference, we have recorded a video demonstrating this. We encourage you to view it under private content area.

The issue you are experiencing may be due to cache on your end. We recommend clearing your browser cache or trying a new browser, then revisiting the site.

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @thibaultcomte,

You are welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @sergeantmaster,

Thank you so much for purchasing our theme and contacting our support center.

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.