This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez
An error occurs during theme installation:
“media not installed 🙁
The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.”
Why is this happening? Are there any restrictions on file size?
Thank you for using our theme and for contacting us.
The Media import was not installed. It doesn’t work for manual import also.
This problem comes from the server side. Contact your hosting provider and ask to increase Max execution time, then go to import and select to import Media only – https://gyazo.com/fc5e45e83c009dd334efe31d3b934d83 If this doesn’t help. Ask your hosting provider to check the server error log, and solve errors from there.
Check System Requirements:
Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9
We kindly request you to ensure that no third-party plugins are installed. This does not include plugins that are bundled with the theme. For more information, please refer to the following link: https://xstore.helpscoutdocs.com/article/36-included-plugins
Thank you for your understanding.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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