Hello, @Oksi,

Thank you for your prompt response.

1) No need to apologize. We are here to help with whatever you need.

2) Unfortunately, we were unable to investigate the issue on your site as the URL you provided appears to be incorrect or non-existent. Please refer to the attached image for reference. https://imgur.com/CzqVXba

To assist you effectively, we kindly request you provide the correct URL of the page where you are experiencing the problem. This will enable us to examine the issue and provide you with the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @Oksi,

1) That sounds great!

2) We kindly request that you create a new topic for each distinct issue you encounter. This will help us to address your concerns more efficiently and accurately.

We have noted that your recent request is somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are experiencing, as well as your desired outcome.

In addition, please include a screenshot of the issue and the URL of the page where the problem is occurring. This will enable us to investigate the matter thoroughly and provide you with the most appropriate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We look forward to assisting you further.

Best Regards,
8Theme’s Team

Hello, @Tatiana,

We hope this message finds you well. We understand that you are currently experiencing an issue and we are eager to assist you in resolving it. To better understand the problem, could you kindly provide us with a screenshot of the issue? You can upload your screenshot to the following site: https://postimages.org/ and share the URL with us here.

Additionally, we would appreciate it if you could inform us whether you are utilizing the Loco Translate plugin to translate your theme.

We would also like to know if you have adhered to the instructions provided in our theme documentation for translating the theme with the Loco Translate plugin. You can find these instructions at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We look forward to your response and are committed to assisting you in resolving this issue.

Best Regards,
8Theme’s Team

Hello, @Arc098,

Thank you for contacting us and for using XStore.

Kindly provide the URL of the page in question.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Massimo,

We regret to inform you that we are currently unable to access your website due to issues with the WP-admin login access you have provided. It appears that the login details may be incorrect or invalid. Please see the screenshot in the private content area for reference.

In order to assist you more effectively, we kindly request that you provide us with the correct and valid WP-admin login access. This will enable us to examine your settings more closely and provide a more accurate solution to your issue.

Furthermore, we would appreciate it if you could provide a more detailed description of the issue you are experiencing. Your initial request was somewhat unclear, and a more comprehensive explanation would greatly assist us in understanding your exact needs or the specific outcome you are seeking.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

Hello, @Mostafa Khaled,

Thank you for your response.

We have been informed that you are currently utilizing the Xstore theme on localhost and are experiencing difficulties installing the Xstore core plugin on your site. We understand that you are encountering an error message stating “Plugin installation failed”.

1) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the php version 8.0 on your site and increase max execution time minimum 6000. Check the image for specific requirements here: https://imgur.com/wKn5z6x.

2) We kindly request you to deactivate the XStore theme and all associated plugins on your site. Please proceed to install and activate the XStore core plugin first, followed by the activation of the XStore Theme on your site.

3) You can download XStore theme archive and XStore Core plugin from this page – https://www.8theme.com/downloads/

4) We kindly invite you to peruse our article for a comprehensive understanding of how to create a local WordPress site using XAMPP. https://www.wpbeginner.com/wp-tutorials/how-to-create-a-local-wordpress-site-using-xampp/

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @Oksi,

We appreciate your prompt provision of the video detailing the problem, as well as the wp-admin access. Our team has thoroughly inspected your site using both Chrome and Firefox browsers on a personal mobile device and found no issues. We believe the problem may be due to a cache issue on your end.

To address this, we have temporarily deactivated the LiteSpeed Cache plugin, which appears to have resolved the issue. Please check again on your end.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

We hope this message finds you well. We would like to suggest the installation of reCaptcha for your Contact Form 7. This tool will help you avoid receiving spam messages. For more information, please visit the following link: https://contactform7.com/recaptcha/

Additionally, we recommend referring to the following article for further guidance on how to stop contact form spam on WordPress: https://akismet.com/blog/how-to-stop-contact-form-spam-on-wordpress/

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @mkusinski,

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2) We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Thomas STHLM,

We appreciate your prompt response. Upon reviewing your website, we have determined that our XStore Theme and XStore Core Plugin are not currently in use on your site.

Additionally, we have made modifications to your homepage using Elementor. We noticed that there are no widgets present in the left sidebar panel from XStore. You have the option to delete this section on the page and subsequently update it. Please refer to the attached image for further clarification. https://ibb.co/MPhKYyx

We trust that this information will assist in resolving your issue.

Best Regards,
8Theme’s Team

Hello, @Configoods,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

Hello, @salmi,

Thank you for your response.

If you wish to add image/ icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > Main menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://imgur.com/MsvUgV0 , https://ibb.co/K038K1f and https://imgur.com/wOagyXY You are welcome to use any icon image in the image box as per your needs.

If you would like to use XStore icons, please visit this page – https://xstore.8theme.com/xstore-icons/

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @salmi,

We regret to inform you that we are currently unable to access your site. We kindly request you to verify its functionality and get back to us.

Additionally, we would appreciate it if you could clarify which icon you are referring to. If possible, please share a screenshot to enhance our understanding. If you have completely removed the icons from your site media, it may not be possible to retrieve them. The most feasible solution in such a scenario would be to import the demo again.

Best Regards,
8Theme’s Team

Hello, @Dexxi,

We are pleased to inform you that we have completed a thorough review of your site. We are happy to report that we found no issues; all WooCommerce options are functioning as expected.

For your convenience, we have recorded a video demonstrating the functionality of your site. You can view this video at the following link: https://www.veed.io/view/075f66ac-42d4-48e9-a0bd-fc18f4e6def4?sharingWidget=true&panel=share

If you continue to experience any issues, we recommend clearing your browser’s cache and trying again. Alternatively, you may want to try accessing the site from a different browser.

Best Regards,
8Theme’s Team

Hello, @Faiz,

Thank you for your response.

We kindly request you to thoroughly review the description of the reset database plugin. This will ensure that you have a comprehensive understanding of its functionality and usage. https://wordpress.org/plugins/wordpress-database-reset/

Furthermore, If you do not want to delete everything, maybe WordPress support will suggest you a plugin that helps to delete particular content.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.