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Woocommerce problem it doesn’t show in the menu home and extensions

This topic has 6 replies, 3 voices, and was last updated 6 months ago ago by Rose Tyler

Dexxi

Participant

November 3, 2023 at 22:48

I have a problem with Woocommerce, it doesn’t show in the menu home (only white screen) and extensions (Sorry, you are not allowed to access this page.). And immediately upon installing the theme.
When displaying individual products, it often happens that the same product is displayed 2-3 times, one below the other.
I have the same theme for another domain on the same server, it works without problems.

Please, contact administrator
for this information.

#372519 Copied Theme version: .9.2.2 WooCommerce version: 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 4, 2023 at 09:22

Hello, @Dexxi,

We hope this message finds you well. We are writing to inform you that your recent request was somewhat unclear to us. To better assist you, we kindly ask that you provide a more detailed description of the issue at hand, as well as your desired outcome.

In addition, if possible, please include any relevant screenshots or videos of the problem. This will allow us to thoroughly investigate and address your concerns in a more efficient manner.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your understanding and cooperation in this matter.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#372539 Copied

Dexxi

Participant

November 4, 2023 at 10:25

Hello
https://go.wetransfer.com/t-duhVQuNAcJ
https://go.wetransfer.com/t-g08XngkZrG

As I wrote. When I want to open WooCommerce Home (Startseite) a completely blank screen comes up, when I want to open extensions (erweiterungen) the message “Unfortunately, you are not allowed to access this page (Sie dürfen leider nicht auf diese Seite griefven.)” (photo) comes up.

Please contact administrator
for this information.

#372542 Copied

Tony Rodriguez

Support staff

November 4, 2023 at 11:59

Hello, @Dexxi,

We are pleased to inform you that we have completed a thorough review of your site. We are happy to report that we found no issues; all WooCommerce options are functioning as expected.

For your convenience, we have recorded a video demonstrating the functionality of your site. You can view this video at the following link: https://www.veed.io/view/075f66ac-42d4-48e9-a0bd-fc18f4e6def4?sharingWidget=true&panel=share

If you continue to experience any issues, we recommend clearing your browser’s cache and trying again. Alternatively, you may want to try accessing the site from a different browser.

Best Regards,
8Theme’s Team

#372545 Copied

Dexxi

Participant

November 4, 2023 at 20:47

Unbelievably, I was unable to open the correct WooCommerce. Changed the browser and everything works. All the time, Google Chrome caused all the problems. Thank you very much.

#372564 Copied

Rose Tyler

Support staff

November 5, 2023 at 10:51

Hello, @Dexxi,

Thank you for your response.

It can be a cache of the Chrome browser, an additional extension for the browser or you need to update the browser.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#372593 Copied
Tagged: fix woocommerce issues, woocommerce extensions problem, woocommerce home menu problem, woocommerce issues, woocommerce not showing, woocommerce troubleshooting, wordpress templates
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Woocommerce problem it doesn’t show in the menu home and extensions

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