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Forum Replies Created

Viewing 30 posts - 7,261 through 7,290 (of 13,196 total)

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Tony Rodriguez

Support staff

November 8, 2023 at 08:23

Hello, @Street La Mode,

We appreciate you reaching out to us and for your continued use of XStore.

To address your concern, please follow these steps:

1. Navigate to the “Products” section, then select “Attributes.”
2. Choose the attribute you wish to modify and click “Edit.”
3. Change the “Default Sort Order” to “Custom Ordering” and click “Save.”
https://imgur.com/rA71uMb

After saving, return to “Products” > “Attributes” and select “Configure Terms.” Here, you can reorder the attributes by dragging and dropping them into your preferred sequence. Ensure you save the changes once you are satisfied with the order.

For your convenience, we have created a video tutorial to guide you through the process. You can watch the complete video at the following link for a clearer understanding: https://www.veed.io/view/e6d0ad20-d8da-499d-b7b7-eae6da6e26c2?sharingWidget=true&panel=share

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#372947 Copied In reply to: Product size not showing in a sequence like: M-L-XL-XXl

Tony Rodriguez

Support staff

November 8, 2023 at 08:07

Hello, @leveltgp,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins, optimizing plugin and also temporarily disabling CDN and flush server cache ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#372945 Copied In reply to: More than one product in Single Product page

Tony Rodriguez

Support staff

November 8, 2023 at 07:58

Hello, @tricom.admin,

Thank you for your response.

1/ That’s great to hear!

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. So that we can check and help you.

Thank you for your cooperation

Best regards,
The 8Theme Team.

#372942 Copied In reply to: Javascript Error When Loading, is not a function error

Tony Rodriguez

Support staff

November 8, 2023 at 07:09

Hello, @Amko,

1) We would like to inform you that you have the option to remove the demo content provided by our theme. To do so, please navigate to the XStore dashboard, select ‘Import demos’, and then choose ‘Delete content’. https://imgur.com/tRQiXkE and https://imgur.com/Dgflv5f

If you delete any content imported with our theme, it will be permanently removed, and there’s no way to undo this action.

Alternatively, you may opt to manually remove specific sections directly on your website.

2) Kindly furnish us with the WP-admin credentials via the private content section. This will enable us to thoroughly examine your configurations and offer the necessary assistance.

Warm regards,
The 8Theme Team.

Please contact administrator
for this information.

#372940 Copied In reply to: After import demo theme Cosmetic footer is not same like demo version

Tony Rodriguez

Support staff

November 8, 2023 at 07:08

Hello, @Nicolo,

Thank you for reaching out to us.

We would like to inform you that the plugins “Google Merchant Reviews” and “Trustpilot” are not included in our list of compatible plugins as verified by our team. You are welcome to integrate either of these plugins based on which one aligns best with your needs.

However, please be advised that such integration will be at your own discretion. Our support policy does not cover conflicts arising from third-party plugins, as resolving these issues would necessitate additional customization services that fall outside the scope of our theme support.

We appreciate your understanding in this matter.

On a related note, we have received feedback from some of our clients who have successfully used the Trustpilot plugin on their websites without encountering significant problems.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#372939 Copied In reply to: Where should one collect reviews for this themes compatability?

Tony Rodriguez

Support staff

November 8, 2023 at 07:01

Hello, @GTP.

We would like to inform you that the implementation you are seeking is indeed feasible through the application of Custom CSS code. To assist you further, we kindly request that you provide the URL of your site by submitting it within the private content section of this discussion thread. This will enable us to attempt a Custom CSS solution on your site and subsequently provide you with the necessary code.

Best Regards,
The 8Theme Team

#372938 Copied In reply to: Anyway to replicate the buttons on the side which are on this demo?

Tony Rodriguez

Support staff

November 8, 2023 at 06:49

Hello, @Hempednyc,

Thank you for your response.

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches – https://youtu.be/LgzC4iK-j6A

This is how it works.

Best Regards,
8Theme’s Team.

#372937 Copied In reply to: Variation Swatches not working with buttons

Tony Rodriguez

Support staff

November 8, 2023 at 06:39

Hello, @Prithwiraj,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

Please contact administrator
for this information.

#372936 Copied In reply to: Not able to add contact form for request Quotes button

Tony Rodriguez

Support staff

November 8, 2023 at 06:34

Hello, @Amko,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently experiencing difficulties accessing your website. https://imgur.com/bAZIWNR

To assist you effectively, we kindly request that you provide a detailed account of the specific issue you are encountering.

Additionally, for us to conduct a thorough examination of your settings and offer the necessary support, please supply us with functional WP-admin credentials. We assure you that this information will be treated with the utmost confidentiality and should be submitted in the private content area designated for such sensitive data.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
The 8Theme Team.

#372935 Copied In reply to: I import demo theme: Niche market 03 but it is not same like on preview

Tony Rodriguez

Support staff

November 8, 2023 at 06:00

Hello, @GTP,

We hope this message finds you well.

We would like to inform you that the current system settings do not support the personalization of the floating menu through standard options. To customize the appearance of the floating menu, it is required to implement custom CSS code.

Should you need further assistance, please do not hesitate to reach out to us.

Kind regards,
The 8Theme Team

#372933 Copied In reply to: Change the appearance of the floating menu?

Tony Rodriguez

Support staff

November 8, 2023 at 05:49

Hello, @GTP,

We kindly suggest that you utilize the Modal popup element. For your reference, please see the attached screenshot. https://imgur.com/sbjrHWH
and https://imgur.com/LBQ7Q7a

https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

We hope this helps.

Best Regards,
The 8Theme Team

#372932 Copied In reply to: Can we click text or an image and have it open an image?

Tony Rodriguez

Support staff

November 8, 2023 at 05:38

Hello, @GTP,

So this popup comes from the plugin MC4WP and cannot work without it?

Yes, Please be advised that the newsletter email field is sourced from the MC4WP (MailChimp for WordPress) plugin. It is necessary to install this plugin for the functionality to work properly.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a great day!

Best Regards,
8Theme’s Team

#372931 Copied In reply to: Documentation of popup for email builder?

Tony Rodriguez

Support staff

November 8, 2023 at 05:31

Hello, @GTP,

You’re welcome! If you have any more questions or need further assistance anything else, please feel free to ask. We are here to help!

Have a nice day!

Kind Regards,
8theme team.

#372930 Copied In reply to: How to have multiple selection options on the product page?

Tony Rodriguez

Support staff

November 7, 2023 at 12:33

Hello, @razr1911,

We kindly request that you always initiate a new topic on our support forum for any issues or inquiries you may have.

We have noted that your recent request was somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are encountering. Additionally, please include screenshots or video of the issue and the URL of the page where you are experiencing the problem. This will enable us to thoroughly investigate and provide you with the most appropriate assistance.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#372850 Copied In reply to: Unable to save changes on homepage through Elementor

Tony Rodriguez

Support staff

November 7, 2023 at 12:15

Hello, @adriano,

We appreciate your prompt response. Upon reviewing your website, we discovered that the text within the pathway Loco > Plugins > XStore-core was not translated. We have rectified this issue by translating the specified string, and it is now functioning properly on your site. Please refer to the attached image for your reference.

https://imgur.com/5PDkZR8
https://imgur.com/bQ6yvPk

To locate the aforementioned text, please navigate to Loco > Xstore core plugin. Here, you can add the translated text as per your requirements and save the settings.

We trust this resolution is satisfactory. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#372848 Copied In reply to: Translation problem sales booster Fake Sale Popup

Tony Rodriguez

Support staff

November 7, 2023 at 11:51

Hello, @MarinaD,

You are welcome.

Best Regards,
8Theme’s Team

#372842 Copied In reply to: How can I disable paid delivery methods on the checkout page when I reach the limit for free deliver

Tony Rodriguez

Support staff

November 7, 2023 at 11:46

Hello, @Oksi,

If you wish to alter the inserted link font color utilizing the WordPress Editor, kindly follow these steps:

1. Edit the product description using the WordPress Editor.
2. Select the text for which you want to change the color.
3. Click on the Toolbar toggle.
4. Select the desired text color and update it.

Please refer to the attached image for a visual guide.
https://imgur.com/IFsacM6

We trust this will be of assistance to you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372841 Copied In reply to: In the mobile version, when you share the site, it shows the template link

Tony Rodriguez

Support staff

November 7, 2023 at 10:05

Hello, @mkusinski,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#372817 Copied In reply to: Brand filters not showing all brands (Xstore)
Tony Rodriguez

Support staff

November 7, 2023 at 09:27
Hello, @Oksi,

In order to distinguish hyperlinked words from regular text in your single product description, we recommend customizing the styling of your hyperlinks using (CSS) code.

Please follow the steps below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
3. Paste the copied CSS code in the designated area.
4. Click ‘Publish’ to save the changes.

Here is the CSS code:

.single-product .elementor-widget-container span.s1 a { color: #007bff; text-decoration: underline; } .single-product .elementor-widget-container span.s1 a:hover { color: red; text-decoration: underline; }

Please note that you can adjust the color value in the CSS code according to your preferences.

We trust this solution will resolve your issue.

Best Regards,
8Theme’s Team
#372804 Copied In reply to: In the mobile version, when you share the site, it shows the template link
Tony Rodriguez

Support staff

November 7, 2023 at 08:14

Hello, @Prithwiraj,

Thank you so much for purchasing our theme and contacting our support center.

If You are experiencing an issue with the Contact Form 7 plugin on your WordPress site. The error message “Error: Contact form not found” indicates that the contact form with the ID you provided cannot be located. Here are a few troubleshooting steps you can take:

Double-check the Contact Form 7 plugin installation: Ensure that the Contact Form 7 plugin is installed and activated on your WordPress site. If it’s not installed, you can download and install it from the WordPress Dashboard > Plugins > Add new > https://imgur.com/jjxGqOv

Verify the contact form ID: Make sure the contact form ID you provided in the shortcode is correct. It’s possible that you might have copied the wrong ID. Go to your WordPress dashboard, navigate to Contact > Contact Forms, and confirm the correct ID of the form you want to use.

We hope this information is helpful.

Best Regards,
8Theme’s Team.

#372789 Copied In reply to: Not able to add contact form for request Quotes button
Tony Rodriguez

Support staff

November 7, 2023 at 07:24
Hello, @Jalal,

We appreciate your prompt response.

1) Should you desire to alter the font, size, and color of the product title on the shop/archive page, kindly proceed to XStore. From there, select Theme Options, followed by Typography, then Headings, and finally, edit the settings as per your preference. https://imgur.com/EKNtTWK

2) To change the product title font size, kindly follow the steps outlined below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your website’s backend.
3. Paste the copied CSS code in the designated area.
4. Click ‘Publish’ to save the changes.

.woocommerce-shop h2.product-title { font-size: 15px !important; }

Please note that the font size value in the CSS code can be adjusted according to your preference.

We trust that these instructions will effectively address your concern.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team
#372787 Copied In reply to: Shop page can not be edited with Elementor
Tony Rodriguez

Support staff

November 7, 2023 at 07:10

Hello, @jimmy,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#372785 Copied In reply to: Archive page displaying Issue, only 2 poducts per row

Tony Rodriguez

Support staff

November 7, 2023 at 07:07

Hello, @adriano,

Thank you for contacting us and for using XStore.

We kindly request you translate the content into the language file of the XStore Core plugin. You can access the file here: https://postimg.cc/Mfqm18vg

For your convenience, we have provided a detailed guide on how to proceed with this task. Please refer to our theme documentation at https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and follow the steps outlined therein.

If the problem persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372784 Copied In reply to: Translation problem sales booster Fake Sale Popup

Tony Rodriguez

Support staff

November 7, 2023 at 07:02

Hello, @Hempednyc,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

To address your issue, we have made modifications to the ‘Size’ attribute in the following path: WP-Dashboard >> Products >> Attributes. The type has been changed to “Label”. For your reference, we have provided screenshots of the changes made. You can view them via the links below:

https://postimg.cc/VS4yTzdR
https://postimg.cc/bZmcVzGR
https://postimg.cc/qzMdshq7

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#372783 Copied In reply to: Variation Swatches not working with buttons

Tony Rodriguez

Support staff

November 7, 2023 at 06:49

Hello, @Jalal,

Thank you for contacting us and for using XStore.

To be able to edit Shop page using Elementor and the free PRO Elements plugin, please go to XStore Builders > Products Archive https://prnt.sc/SEbx6aakuHcX https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
By default, the Shop page can’t be edited using Elementor as other pages, because this ability was added by Elementor for the Pro plugin that should be purchased separately. All our demos were created without Elementor Pro, so Shop page settings can be edited via Theme Options > WooCommerce.
In the latest update, we added new builders https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/ which allows you to create Shop page layout using the Elementor free plugin.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

#372782 Copied In reply to: Shop page can not be edited with Elementor

Tony Rodriguez

Support staff

November 7, 2023 at 06:48

Hello, @Makerpax,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide a screenshot of the text that is not translated on your website?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Additionally, We kindly request you to peruse and adhere to the instructions outlined in our theme documentation. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#372780 Copied In reply to: translate problem – home page – main shop page

Tony Rodriguez

Support staff

November 7, 2023 at 06:35

Hello, @mkusinski,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a code into the Appearance > Themes > XStore Child theme > function.php file, which has effectively addressed your concern. Consequently, the Brand filter is now displaying all brands on your site.

For your reference, we have recorded a video demonstrating the resolution process on your site. We encourage you to watch it in its entirety in the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372779 Copied In reply to: Brand filters not showing all brands (Xstore)

Tony Rodriguez

Support staff

November 7, 2023 at 06:24

Hello, @Pronto Pasta,

We hope this message finds you well. We are writing to inform you that the footer on your website has been constructed using Footer Widgets. To modify the content of the footer, please follow these steps:

1. Navigate to Appearance
2. Select Widgets
3. Choose Footer Widgets 1, 2, 3, 4

You can then make changes according to your specific needs.

For your convenience, we have provided a screenshot to guide you through the process: https://postimg.cc/18SckJrM

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#372778 Copied In reply to: Can not edit Footer, but the header can be edited

Tony Rodriguez

Support staff

November 7, 2023 at 06:12

Hello, @MarinaD,

We apologize for any confusion. However, the issue you are encountering is not related to our theme. It is, in fact, a default functionality of the WooCommerce plugin.

If you wish to conditionally hide or show payment methods in WooCommerce based on a specific cart total, you have the option to either use a plugin or write custom code.

For further assistance, we recommend referring to the official WooCommerce documentation. You can access it via the following link: https://woo.com/document/hide-other-shipping-methods-when-free-shipping-is-available/ OR https://www.businessbloomer.com/woocommerce-disable-payment-gateway-for-specific-shipping-method/

We appreciate your understanding.

Best Regards,
8Theme’s Team

#372776 Copied In reply to: How can I disable paid delivery methods on the checkout page when I reach the limit for free deliver

Tony Rodriguez

Support staff

November 7, 2023 at 06:05

Hello, @Configoods,

1) We are glad to hear that you were able to restore your backup and resolve the issue.

2) We have received your query regarding the issue with the Fake Sale Popup. To address this, we kindly request you to ensure that you are utilizing the most recent version of the Theme and Core plugin. If not, we recommend updating both the theme and core plugin, which we hope will rectify the problem.

If the issue persists, please provide us with your working WP Admin Login details. Kindly share this information in the private content area of this topic, enabling us to further investigate the issue on your site and provide the necessary assistance.

Additionally, we would appreciate it if you could record a brief video clip demonstrating the issue and share it with us. This will help us replicate the problem on our end.

For your reference, you can check the Theme changelog here: https://xstore.8theme.com/update-history/

For guidance on updating the Theme and Plugins, please visit: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We look forward to assisting you further.

Best Regards,
8Theme’s Team

#372775 Copied In reply to: Product title isn’t showing in elementor pagebuilder.
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