Tony Rodriguez

Hello, @countryman,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes implemented.

As part of the solution, we have configured the Slider Items to display 2 items when accessed from a mobile device. This adjustment has addressed the concern you brought to our attention.

For your reference, please view the following image which illustrates the modification: https://ibb.co/S6GB7bY

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the improvements. Our team has implemented the necessary CSS code to address the problem, and we have attached an image for your reference. https://ibb.co/jMPYsFv and https://ibb.co/n3jyhNn

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @GTP,

We trust this message finds you well.

To address the concern you have raised, we kindly request that you adjust the section layout settings and modify the column settings in accordance with the guidelines provided in the attached screenshots. Please refer to the images for further clarification.

https://ibb.co/Y7pFfsp
https://ibb.co/Wt0s6W2

We are optimistic that these steps will effectively resolve your issue. Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @musi,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Thank you for your follow-up and for providing additional details on the steps you’ve taken to troubleshoot the issue. We appreciate your diligence in trying to resolve this matter.

We have revisited our website based on your feedback, and We glad to inform you that the ‘basket to basket’ functionality is working fine on my end. However, to better understand and address the issue you’re facing, a video demonstrating the problem would be extremely helpful.

Please go ahead and record a video showcasing the steps you take and the issues you encounter. You can upload the video on the following link: https://streamable.com/ ,

For a visual reference, We again created a video please consult the video provided at the following link:https://streamable.com/1uogf2

Best Regards,
Team 8Theme

Hello, @aeroengineer54,

Thank you for your response.

Could you please provide more details about your issue by creating a video and sharing it with us here? We will review it and offer a suitable solution to resolve your problem.

To enhance clarity, kindly be more specific by including images or videos related to the mentioned concern, along with the exact page URL. This will enable us to assist you more effectively.

For visual guidance, you can upload the video at the following link: https://streamable.com/

Note: Prior to sharing your site’s wp-admin URL and access with us, please ensure you take a complete backup of your site. This will allow us to make necessary changes, remove plugins, and debug your site to address the issue.

Best Regards,
Team 8Theme

Hello, @GTP,

1) Unfortunately, we do not currently support custom CSS for achieving the specific animated feature you desire. However, I would like to suggest an alternative solution that may meet your requirements.

Instead of using custom CSS, consider utilizing the Marquee feature in the following manner:

a) Place the Marquee on the designated page.
b) Navigate to the content section, specifically the General tab in the items section.
c) Add media elements, such as images, to the Marquee.
d) Set the desired animation type for the Marquee in the same section.
e) In the Advanced section under Layout, configure the position settings,

such as Fixed or Absolute. If you choose Absolute, you can easily drag the marquee anywhere on the page and adjust its placement.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/4yLhDzb
https://imgur.com/a/xAZSl6G

2) We regret to inform you that we currently do not have a pre-existing custom CSS code or element available to display carousels in the specific manner you have described, where incoming and outgoing elements appear with a faded effect.

We appreciate your understanding in this matter.

Kind regards,
The 8Theme Team

Hello, @GTP,

Thanks for reaching out and expressing interest in the “Parallax presentation” feature! I’m glad to hear that you are excited about incorporating it into your website.

While the link you provided showcases the feature on the XStore demo, it’s important to note that the “Parallax presentation” is a functionality provided by Elementor or Wp Bakery(Page Builders), not a built-in feature of the XStore theme itself. Elementor is a powerful page builder that works seamlessly with XStore and allows you to create stunning and dynamic layouts.

For a visual reference, please consult the image provided at the following link:
– https://prnt.sc/xpbfng

Please check this tutorial this Elementor documentation about parallax-effects added in the link below: https://elementor.com/blog/parallax-effects/

Best Regards,
Team 8Theme

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

We would like to inform you that for the manual entry of product quantities, such as several hundred kilograms or decimal quantities for items like sand, gravel, and synthetic turf within WooCommerce, you may consult the official WooCommerce documentation. This resource offers comprehensive information and provides step-by-step guidance on managing product quantities effectively.

Please be advised that we have not conducted official testing on the manual entry process or the use of third-party plugins for this purpose. Therefore, we recommend proceeding with caution and at your own discretion.

You can access the WooCommerce documentation via the following link:
https://woo.com/document/smart-product-quantity/?quid=3abc1a04c66b351fb8fbd196c0950f3f

Should you require further assistance or have any additional inquiries, please do not hesitate to reach out to us at your earliest convenience.

Warm regards,
The 8Theme Team

Hello, @DM661,

We are currently experiencing difficulties accessing the backend of your website. To facilitate a clearer understanding of the issue, we have recorded a video demonstration, which we have securely placed in the private content area for your review.

To enable us to investigate and provide the necessary assistance, we kindly request that you share with us the following details:

– Your website’s WordPress admin URL
– The WordPress admin username
– The WordPress admin password

Please ensure that the information you provide is accurate to avoid any further delays in resolving the matter.

We appreciate your prompt attention to this request and look forward to your cooperation.

Best regards,
The 8Theme Team

Hello, @Rakibul,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. We will review your request and provide the necessary assistance.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/jorurishop.com/LzbzoIDS/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/FJkyXq9

About your results on gtmetrix results:

-Reduce initial server response time : https://gtmetrix.com/reduce-initial-server-response-time.html

-Properly size images: https://gtmetrix.com/properly-size-images.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Efficiently encode images : https://gtmetrix.com/efficiently-encode-images.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @DM661,

We trust this message finds you in good health and spirits. We are grateful for your communication concerning the Static Block display issue on your product category pages. Please be assured that we are fully committed to providing you with the necessary support to address this concern efficiently.

To facilitate a swift resolution, we kindly request that you provide us with the correct and active WordPress Admin credentials. This information is crucial for us to gain secure access to your site and conduct a thorough investigation. Below, please find the details we require:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Additionally, we understand that you have encountered difficulties with the temporary login previously provided. For our reference and to better understand the issue, could you please share the video link located in the private content area?

Your prompt cooperation in furnishing us with the requested details will greatly expedite our ability to diagnose and remedy the problem.

We appreciate your trust in our team and look forward to resolving this matter to your satisfaction.

Warm regards,
Team 8Theme

Hello, @GTP,

1/ You’re welcome! We appreciate your proactive approach in exploring alternatives and considering the customization section.

Regarding the video tutorial for the alternative solution using the Elementor plugin, please find the video tutorial in the link below for your reference: https://elementor.com/help/scroll-snap/

2/ You’re welcome! It’s great to hear that you’ve received the documentation for the Revolution Slider.

Should you need any additional support or have further questions, please feel free to contact us at your earliest convenience.

Best Regards,
Team 8Theme

Hello, @HUSSTLE,

Thank you for your response.

Yes, in WooCommerce, you can set up a product as a “variable” product even if you have only one SKU and no additional variations.But In WooCommerce, when setting up a product as a “variable” product, having at least one attribute and variation is typically necessary to avoid the product being displayed as “Out of Stock.” If there are no variations defined, and the stock status is not explicitly set for those variations, the default behavior might be to show the product as “Out of Stock”.

For additional information, please refer to the WooCommerce documentation on variable products, which can be found in the link below: https://woo.com/document/variable-product/?quid=3835a0041d6b220bcbf1da049d31a32c

Best Regards,
Team 8Theme

Hello, @Configoods,

1/ Thank you for bringing this matter to our attention. We are delighted to inform you that we have successfully solved the issue you encountered with the sticky header background color. Before revisiting your site, please ensure that you clear your browser cache or check in private mode to ensure the changes take effect.

For a visual reference, please consult the video provided at the following link:
https://streamable.com/ae9853 -This should provide you with a visual reference.

2/ If you wish to change the color of the sticky header on mobile, please navigate to Header Builder >> Edit the Header >> Sticky Header >> Style in Mobile View >> Main Header WCAG Control, and adjust the background color of the sticky header in mobile view.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/gnwlKMF

Best Regards,
Team 8Theme

Hello, @GTP,

1/ We regret to inform you that our current offerings do not include an element for “TICKER” style animation/movement. Should you require this feature, we recommend exploring third-party plugins that may better suit your needs. Please be advised that the use of such plugins is at your discretion and responsibility.

2/ We would like to inform you that if your objective is to display the initial and final elements or images with a subtle fade effect, we recommend utilizing the Media Carousel element. This feature is specifically designed to create a seamless transition for your visual content.

For a comprehensive understanding of how the Media Carousel element functions, please visit the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/media-carousel-element/

Additionally, we have provided a visual example for your convenience. You may view the reference image here: https://ibb.co/2FqWChh

3/ We regret to inform you that currently, we do not have a feature available to display carousels in a vertical orientation as opposed to the standard horizontal format.

However, we would like to suggest utilizing the Slider Revolution plugin, which can facilitate the creation of vertical carousels to meet your requirements.

We trust this recommendation will be of assistance to you.

Warm regards,
The 8Theme Team