Hello, @Alex,

We are pleased to inform you that Xstore is fully compatible with the Loco Translate plugin. This allows you to seamlessly translate your website into any language of your choice using the plugin. For detailed guidance on how to proceed with the translation, we kindly ask you to consult our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @PAC,

Private content

Warm regards,
The 8Theme Team

Hello, @smalameri ,

We hope this message finds you well.

We would like to gently remind you to initiate a new thread for each distinct issue you encounter on our forum. This practice helps maintain clarity and organization, preventing any confusion that may arise from discussing multiple issues within a single thread. We appreciate your cooperation and understanding in this matter.

Regarding your current concern, should you wish to import a specific slider, we invite you to visit our downloads page at https://www.8theme.com/downloads. There, you can download the “Revolution Slider from Xstore Demos” file archive. Once downloaded, please extract the files to locate the individual sliders.

To import a slider, navigate to the Revolution Slider section of your dashboard, select ‘Import’, and then upload the desired archive file. Following the import, you can add the slider element to your page, and it should function as expected.

We trust this information will be of assistance to you. Should you require further guidance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @beautyzone,

We would like to express our gratitude for your recent purchase of our theme and for contacting our support center for assistance.

1) Upon reviewing your website, we are pleased to confirm that the Mega Menu is operating as intended. We kindly ask that you clear your browser’s cache before re-evaluating the Mega Menu to ensure you are viewing the most current functionality.

For further guidance, a video tutorial is available at the following URL: https://streamable.com/i1r15h

2) Should you desire to include a checkbox for product categories/subcategories within the filter, please avoid using the XStore “Filter product by Category” widget. We recommend employing the default “Product categories widget” to achieve the desired feature.

A visual guide is accessible via this link: https://imgur.com/a/dGPJbQT

3) We appreciate you bringing to our attention the issue concerning the display of the Static Block in full width. Please consider the following steps to resolve this:

a) For full-width display on an Elementor page, navigate to Page settings > Page layout and select ‘Elementor Full-width’. A helpful image can be found here: https://ibb.co/n8ZQLZL

b) Modify the settings of the containers that house the Static Block as illustrated here: https://ibb.co/Zg1V6zm. This adjustment will enable you to control the container’s width.

4) Regarding the placement of the text editor for the product category description, please proceed as follows:

a) Access your WordPress dashboard.
b) Click on ‘Products’.
c) Go to ‘Categories’.
d) Select ‘Edit Product Category’.
e) Locate both the ‘Description’ and ‘Description after Content’ boxes.
f) Ensure the ‘Description after Content’ box is empty.
g) Input your content into the ‘Description’ box.

An illustrative guide is provided for your convenience: https://imgur.com/a/CFRfqmC

5) To disable the lazy load effect, please adhere to the instructions below:

a. Open the ‘Edit Page with Elementor’.
b. Navigate to the ‘Settings of Element’ for each element.
c. Click on ‘Advanced’.
d. Select ‘XStore ajaxify’.
e. Find the ‘Lazy loading’ option and set it to ‘Off’.
f. Update the settings to apply the changes.

An image illustrating these steps is available here: https://imgur.com/a/1eIG7zU

We trust that the above information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Francesco,

Thank you for reaching out to us.

We would like to inform you that our theme support policy does not cover assistance with custom code. However, we understand the importance of your query and have made an exception to assist you.

As you are utilizing the single product builder on your website, the default hook may not function as expected. To address this, our development team has crafted a custom code snippet for your use:

add_action('etheme_after_single_product_image', function() {
    printf('Congratulations, you\'ve just added a link!');
});

We kindly ask that you implement this code in place of your current one. Subsequently, you will be able to add HTML blocks to the single product template as desired.

For your reference, here is an example of how it should appear: https://postimg.cc/ygRTmxk8

Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @Mathew,

I hope this message finds you well.

We appreciate you contacting us with your concerns about the dropdown menu in the header of your website. We recognize that managing a lengthy list of menu items can be challenging, particularly when the webpage layout restricts the full display of the menu.

We are more than willing to help you enhance the user experience by creating a dropdown menu that is easier to navigate. Our Xstore Theme is designed with the capability to categorize your menu items into several columns, thereby offering a more organized view and facilitating a smoother navigation process for your users.

For the implementation of a multi-column dropdown menu, we recommend utilizing the Mega Menu feature available within the Xstore Theme. This functionality is specifically tailored to address the kind of issue you are facing.

For detailed instructions on how to set up your menu using the Mega Menu feature, please consult our theme documentation at the following links:

– Mega Menu Overview: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

– Creating a Mega Menu: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

We trust that these resources will guide you towards achieving the optimal configuration for your dropdown menu.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @mirko,

I hope this message finds you well.

I would like to inform you that translations should be primarily applied to the parent theme. Once completed, these translations will be automatically applied to the corresponding child theme. However, should you have introduced custom code within the child theme that utilizes localization functions, it will be necessary to translate the child theme separately.

Please ensure that the translation files for the parent theme are correctly placed within the designated directory: /wp-content/languages/themes/.

For plugins, such as the Core plugin, the correct directory for translation files is: /wp-content/languages/plugins/.

Additionally, to translate text on the front page, kindly use the specific page builder (e.g., Elementor) to edit the page. You can then modify the content by accessing the settings of the individual elements or widgets as needed.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Configoods,

We are pleased to have been able to resolve the matter for you. Should you require any additional information or support, please do not hesitate to contact us. Our team is at your service.

Please note that this matter is now considered concluded.

Wishing you a pleasant weekend.

Best Regards,
The 8Theme Team

Hello, @TTC,

We hope this message finds you well.

1) We appreciate your diligence in reporting the concern regarding the hover image functionality on the main homepage. Upon investigation, we have ascertained that the discrepancy arises from a size mismatch between the product image, which is set to “medium large,” and the hover image, which follows the “WooCommerce Thumbnail” dimensions.

To rectify this, we will align the product image size with that of the hover image, ensuring both adhere to the “WooCommerce Thumbnail” specifications. This modification is anticipated to harmonize the display of both images.

For your convenience, we have provided visual references to assist with this update. You may view the images at the following links:
– https://ibb.co/Dw6Byhy
– https://ibb.co/TbJPFsR

2) We are also pleased to announce the successful resolution of the header logo display issue on mobile devices. The corrective steps taken are as follows:

a) Access the Header Builder via: XStore > Theme Settings.
b) Within the mobile mode, select the logo option.
c) Modify the bottom margin in the logo settings’ computed box to fine-tune the spacing.

To aid in visualizing these adjustments, please refer to the image at the link below:
– https://ibb.co/BB8TYZ1

With these changes implemented, the logo should now be correctly positioned on mobile devices.

We trust these solutions will enhance your experience with our website. Should you require further assistance or have additional concerns, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @Natali,

Upon reviewing your website, we have confirmed that the Single Product Builder feature within the Theme Options has been successfully deactivated.

It appears that you have opted to utilize a Custom Single Product Layout, which has been crafted using the Elementor page builder for your website.

Furthermore, we have observed that the Breadcrumbs on the Shop page are not exhibiting any duplication. Additionally, the product title on the Single Product page is displayed correctly. For your convenience, we have provided screenshots below that illustrate these points:

– https://ibb.co/qpTnbpz
– https://ibb.co/9p249W0
– https://ibb.co/744v5kG
– https://ibb.co/bWtgk35

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Alex,

I hope this message finds you well.

We have noticed that you are able to observe the modifications within the Customizer, but these changes do not appear to be reflected on the live page. This discrepancy is often indicative of a caching issue. Given that the Customizer is functioning correctly, the updates should indeed be visible on the front end of the site, as demonstrated here: https://ibb.co/3Rh18mK.

To resolve this matter, we recommend that you clear the caches on your server, website, and web browser. After doing so, please revisit the site to check if the changes are now visible. Alternatively, you may wish to access the site from a different computer using a browser that has not previously visited the site, ensuring a clean cache state.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @gewoonbovenaan,

We regret to inform you that the functionality you are seeking is not available in the current version of the theme and would necessitate additional customization. Please note that our item support does not cover modifications or enhancements beyond the scope of the original features, style, and functionality as outlined on the item’s description page.

Should you wish to pursue paid customization services, we kindly ask that you submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel

Alternatively, you may choose to place a request on our Taskboard at https://www.8theme.com/taskboard/, where our development team will evaluate your proposal and other customers may express their support through voting.

We appreciate your understanding in this matter and extend our best wishes to you.

Warm regards,
The 8Theme Team

Hello, @TTC,

We hope this message finds you well. In order to facilitate a more efficient resolution to your inquiry, we would appreciate it if you could provide us with the following information within the private content section of this topic:

– WP Admin URL
– WP Admin Username
– WP Admin Password

Furthermore, to ensure we fully comprehend the issue you are encountering, we kindly request that you record a video demonstrating the problem. Once you have captured the video, please upload it to a secure file-sharing platform such as https://wetransfer.com/ and share the download link with us.

Before making any changes, we strongly advise you to create a complete backup of your website.

Thank you for your cooperation and understanding.

Yours sincerely,
The 8Themes Team

Hello, @Configoods,

We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

Furthermore, for us to assist you more effectively, we request that you provide your site’s WP Admin credentials in the private content section of this correspondence:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

Hello, @HUSSTLE,

We are grateful for your recent purchase of our theme and for contacting our support team for assistance.

To address your customization queries:

a) For adding padding to the top of the category image, please adhere to the following instructions:

1. Navigate to “XStore” then “Theme Options” followed by “Theme Custom CSS” and finally “Global CSS”.
2. Insert the CSS code provided below into the specified field.

Please note that the padding value can be adjusted to suit your preferences:

.category-grid.text-color-dark.valign-bottom.style-classic.content-under.product-category.product {
    padding-top: 19px;
}

For a visual reference, kindly visit the link below:
[https://ibb.co/kSsKYzc](https://ibb.co/kSsKYzc)

b) To remove the product count while retaining the product category, please execute the following steps:

.category-grid .categories-mask a mark.count {
    display: none;
}

For a visual reference, please visit the link below:
[https://ibb.co/Wk9vWCV](https://ibb.co/Wk9vWCV)

Should you require further assistance or have any additional inquiries, please feel free to contact us.

Yours sincerely,
The 8Themes Team