Hello, @sergeantmaster,

Thank you for bringing the issue regarding the missing Social Authentication Tab in the XStore Dashboard to our attention. To address this matter, we recommend following the steps below:

1/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ For a visual reference, please consult the provided image at the following link:
https://imgur.com/a/atDX0pv

Update XStore Theme:
Ensure that you have the latest version of the XStore theme installed. You can refer to the XStore theme documentation for guidance on updating: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Update Included Plugins:
It’s essential to update all the required plugins associated with the XStore theme. For detailed instructions, please visit: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Updates About XStore Theme:
https://xstore.8theme.com/update-history/

By updating both the theme and its plugins, you not only gain access to the latest features and improvements but also contribute to the overall stability and performance of your website.

Should you encounter any challenges during the update process or if the issue persists, our dedicated support team is ready to assist you. Please don’t hesitate to reach out to us for a smooth and successful resolution.

Yours Sincerely,
The 8Theme Team.

Hello, @coffeedog,

We hope this message finds you well.

We are writing to inform you that your recent request has come to our attention; however, the details provided are somewhat ambiguous. To ensure that we can offer you the most accurate and efficient assistance, we kindly ask that you elaborate on your issue or specify your objectives in greater detail. This will enable us to understand your needs better and provide the appropriate support.

Furthermore, we recommend that you review our theme documentation regarding product badges, which may offer valuable insights and guidance. You can access the documentation at the following link: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

We appreciate your cooperation and look forward to your response. Should you have any further questions or require additional information, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Kristjan,

Thank you for using our theme and for contacting us.

We hope this message finds you well.

We understand that you are interested in displaying customer reviews on the Single product pages of your website. To assist you with this, we have created an instructional video on our test site that outlines the necessary steps to achieve this.

Please take the time to watch the video in its entirety and follow the instructions provided. We trust that this will effectively address your needs. https://www.veed.io/view/a2e10109-2f2a-4f5d-aba9-37f0566ab5bf?sharingWidget=true&panel=share

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Rodlens Hora,

Thank you for using our theme and for contacting us.

For simple product.

1/ To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid https://postimg.cc/fkhqHDBt

And FOR VARIABLE PRODUCT COUNTDOWN TIMER

2/ The creation of the countdown for every product variation will slow down the product page a lot. That’s why we did not add that.

You can add the countdown shortcode in the short product description https://prnt.sc/LXbHV_rkmEIA

[countdown type="type2" scheme="dark" year="2023" month="Mar" day="10" hour="3" minute="01"]

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team.

Hello, @LVRB Love’s Rebel,

Thank you for bringing this to my attention. We are glad to hear that you were able to resolve the issue and can now assign shipping zones and methods. Regarding your question about why it happened, it seems that the problem might have been related to the option to hide out-of-stock products in WooCommerce.

It’s possible that the inability to proceed past step 1 was linked to products being marked as out-of-stock. By activating the option to hide out-of-stock products, you may have resolved the issue by ensuring that all products in your inventory were in stock.

If you encounter a similar situation in the future, We recommend checking the product inventory settings again and ensuring that your products are marked as in stock. Additionally, clearing your browser cache or trying a different browser can sometimes help with interface issues.

If you have any more questions or if the issue persists, feel free to let me know, and We’ll do my best to assist you.

Best Regards,
The 8Theme Team

Hello, @musi,

1/ Upon reviewing your website, we have noticed that you are currently utilizing an outdated version of the XStore theme. It is imperative for the optimal performance and security of your site to always use the latest version of both the theme and the associated core plugin.

We kindly request that you proceed with updating the XStore theme and core plugin on your website at your earliest convenience. Once the updates have been applied, please review your site to ensure everything is functioning as expected.

https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

Thank you for your cooperation

Should you require any assistance or have any questions regarding the update process, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @GTP,

1) Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you’ve encountered regarding the archived video.

To ensure you have access to the information you need, we have re-uploaded the video tutorial on achieving the Parallax Fixed Background Effect. You can view it by following this updated link: https://www.veed.io/view/004843f0-5b26-431a-aae1-5b7d5922230d?sharingWidget=true&panel=share.

In addition to the video, We want to provide you with step-by-step written instructions for achieving the Parallax Fixed Background Effect in Elementor:

a) Set the Elementor Page Layout to “Full Width” in the settings.
b) Insert an image into the column within the container.
c) Adjust the container layout to “Maximum Width.”

These steps, combined with the visual guidance in the video, should help you achieve the desired Parallax Fixed Background Effect seamlessly.

2) Thank you for your response, We are pleased to hear that you’ll be trying to add another widget/block on top of the container in the Parallax section. To assist you further, allow me to provide precise instructions within the Elementor interface.

In the Elementor editor:

a) Navigate to the section where you want to add the new widget/block.
b) Within the section, locate the “+ Add” icon, usually positioned in the center or top-left corner of the section container.
c) Click on the “+ Add” icon, and a menu will appear, allowing you to choose and add various widgets or blocks to your section.

For a visual reference and step-by-step guidance, please refer to the image provided at the following link: https://imgur.com/a/lcz0YZX.

Yours Sincerely,
The 8Theme Team.

Hello, @GTP,

1/ Sure, Take your time.

2/ We regret to inform you that the current configuration is incorrect.

We kindly request that you utilize Elementor to modify the column settings. Specifically, please adjust the column width to exceed 100%. For your convenience, we have provided reference images to guide you through this process. https://imgur.com/GxB5Joq and https://imgur.com/8eZOCEC

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @George Lupsa,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Rakibul,

Thank you for your response.

We would like to inform you that we have addressed your inquiry in the existing thread. You can view our response at the following link: https://www.8theme.com/topic/i-want-to-make-category-for-mobile-like-i-have-shared-video-below/#post-377498

To ensure efficiency and to avoid any confusion, we kindly request that you refrain from opening multiple topics for the same issue. Your cooperation in this matter is greatly appreciated and will help us provide you with the best possible support.

Thank you for your understanding and compliance.

Warm regards,
The 8Theme Team

Hello, @inf3cti0n95,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could provide URL of the page and create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Warm regards,
The 8Theme Team

Hello, @ProdbyDaan,

We would like to propose that you transition to the Parent theme should you be utilizing the Child Theme on your website. We advise that you clear your website’s cache and then re-evaluate the situation. It is possible that the issue you are encountering originates from your Child Theme.

Furthermore, we request that you create a header using the XStore Parent theme and reassess the issue. Should the header issue not persist when using the Parent theme, this would confirm that the problem is isolated to your Child Theme.

Please inform us of the outcome following these steps. Additionally, we strongly advise you to ensure a complete backup of your website is made prior to making any changes.

We appreciate your attention to this matter and look forward to your response.

Best regards,
The 8Theme Team

Hello, @Kharim,

You are welcome!

Best Regards,
8Theme’s Team

Hello, @Focu5,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Anastasiia,

Thank you! But how can i change the front on the breadcrumbs?

1/ Should you desire to modify the font family used for the breadcrumbs within your XStore theme, kindly follow the steps outlined below:

1. Access the XStore control panel by navigating to ‘XStore’ > ‘Theme Options’.
2. Proceed to the ‘Breadcrumbs’ section.
3. Click on ‘Font Family’ to expand the selection options.
4. Choose the desired font family from the available list to suit your preferences.
5. Ensure to save your changes by clicking the ‘Publish’ button.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the following image: https://imgur.com/H5vb2Kt

I would like to change the front to ROBOTO, how it is on the entire site expect breadcrumbs

2/ Should you desire to modify the font family to ‘Roboto’ across your entire website, excluding the breadcrumbs, kindly proceed as follows:

1. Access the Dashboard by logging into your account.
2. Navigate to ‘XSTORE’ and select ‘Custom Fonts’.
3. Click on ‘Upload Font’ to add the desired font in accordance with your specifications.
4. Subsequently, go to ‘XStore’ > ‘Theme Options’ > ‘Typography’.
5. Here, you can update the ‘Body’ and ‘Heading’ font families to meet your preferences.

For comprehensive guidance on setting up custom fonts with XStore, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team