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My Header and footer is missing from my website

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

Kesariiya

Participant

December 24, 2023 at 15:52

Today while I was visiting my website I came to know that my header and footer is missing. I did everything possible to take it back but I failed. Please help me out regarding this issue.

#377549 Copied Theme version: 9.2

1 Answer

Tony Rodriguez

Support staff

December 25, 2023 at 07:31

Hello, @Kesariiya,

We are grateful for your purchase of our theme and for reaching out to our support team for assistance.

We would like to inquire if you have recently migrated your website from one domain to another.

Should you be utilizing a Child Theme, we kindly ask that you switch to the Parent Theme to verify if the issue persists, or alternatively, revert to the Child Theme if you are currently using the Parent Theme.

We recommend deactivating all non-inclusive third-party plugins, particularly those related to caching and optimization that are not part of the XStore package (for reference, please visit: https://xstore.helpscoutdocs.com/article/36-included-plugins). Following this, please clear your browser’s cache before re-evaluating the situation. It is possible that an additional plugin may be contributing to the problem.

If the issue remains unresolved, we request that you keep all third-party plugins deactivated and provide us with authorization to conduct a thorough debugging of your site. This process will involve deactivating all third-party plugins and any on-site customizations to facilitate our investigation and support.

Before proceeding, it is imperative to ensure that you have a complete backup of your website.

For further examination, please supply your site’s WP Admin credentials in the private content section of this communication:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Your cooperation is greatly appreciated, and we are committed to resolving your issue promptly.

Warm regards,
The 8Theme Support Team

#377564 Copied
Tagged: best selling themes, fix website problems, header footer missing, online store solutions, theme customization, woocommerce themes, woocommerce troubleshooting
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