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Single Product Builder Issue in Xstore(Old)

This topic has 22 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

WeMee Store

Participant

December 21, 2023 at 07:17

Hello Team,

In xstore we are using Single Product builder individually for all our website products and now we want to do changes inside that but the changes which we are doing is not updating in single product builder, the screen is continuously loading and the changes are not reflecting in front end,

We tried multiple times, clearing the cache from hostinger and wordpress still no changes are reflecting.

Kindly check into this issue and provide us the solution asap.

#377308 Copied Theme version: YOUR VERSION V.9.2.5 WooCommerce version: Version 8.4.0

21 Answers

Tony Rodriguez

Support staff

December 21, 2023 at 12:06

Hello, @WeMee Store,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#377354 Copied

WeMee Store

Participant

December 21, 2023 at 13:41

Thank You for your response

As per your instructions, I have added screen recording video that shows the screen is continuously loading and no changes are reflecting in front end.

All the third party applications and cache are already deactivated and we tried clearing all cache and so, still the issue persist.

Please check and provide us the solution asap.

Thank You!

Please contact administrator
for this information.

#377366 Copied

Tony Rodriguez

Support staff

December 21, 2023 at 14:09

Hello, @WeMee Store,

Thank you for your response.

Please provide your site’s correct WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Additionally, we request you temporarily disable your phone number log-in because we are unable to access your site.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/E4wBjDX

Yours Sincerely,
The 8Theme Team.

#377370 Copied

WeMee Store

Participant

December 21, 2023 at 15:19

Thank you for your response,

We have disable the phone number log in from our website, kindly check into it.

Thanks

Please contact administrator
for this information.

#377380 Copied

Tony Rodriguez

Support staff

December 22, 2023 at 11:32

Hello, @WeMee Store Team,

I hope this message finds you well.

I am writing to express our gratitude for granting us access to your website. Upon thorough examination, we have identified a request timeout issue, which is depicted in the following screenshot for your reference: https://prnt.sc/G6tazWzValJU.

Further investigation into your system’s status revealed that the current “Max execution time” is set to 650. To enhance the performance and resolve the existing issue, we respectfully suggest that you reach out to your hosting provider with a request to extend the “Max execution time” to either 2000 or 3000.

We believe that this adjustment will significantly contribute to the resolution of the problem at hand. Once the changes have been made, please revisit the site to confirm that the issue has been successfully addressed.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Warm regards,
The 8Theme Team

#377452 Copied

WeMee Store

Participant

December 22, 2023 at 14:44

Thank you for your response,

As per your request, we have increased the maximum execution time to 2500, still the changes are not reflecting in the front end.

Kindly check into this and do the needful.

#377468 Copied

Luca Rossi

Support staff

December 25, 2023 at 16:18

Hello, @WeMee Store,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#377648 Copied

WeMee Store

Participant

December 26, 2023 at 11:37

Thank you for your reply,

It has been 4/5 days we are waiting for your reply and its a urgent issue we need to resolve it soon as possible because all our website works are on hold and we not getting any replies from you so please look into this and solve it as urgrnt as possible

#377721 Copied

Luca Rossi

Support staff

December 26, 2023 at 12:42

Dear WeMee Store,

We hope this message finds you well.

We wish to inform you that the matter you have brought to our attention has been duly escalated to our development team. They are currently addressing the issue with the utmost priority.

Please rest assured that we are making every effort to expedite the release of a patch to resolve this matter. We anticipate providing you with the necessary solution at the earliest opportunity.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience in this regard.

Alternately, you can switch to the Single Product Pagebuilder with Elementor: https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor

Best regards,
The 8theme Team

#377729 Copied

WeMee Store

Participant

December 28, 2023 at 06:55

Hello team ,
It has been almost a week we are waiting for your response and getting our query resolved since no replies from you, why is it so?

Last time u mentioned to increase the max execution time to 2500/3000 in reply,
but in your xstore dashboard itself the maximum execution time limit mentioned was 120-180 and inside our hostinger max execution time is 360 as we checked.

How come you expect that it wil be 2500/3000 in between when u itself mentioned the limits and still we r much above than your standard limits.

So please have a serious look into our issue and provide us a solution urgently & while responding make sure your are giving valid reasons so that we can rectify what can be done from our end as well.

Please check the screenshot and provide solutions on urgent basis.
https://prnt.sc/8Ze6WdcRfEFH
https://prnt.sc/4qCnkUvl0REu

#377851 Copied

Luca Rossi

Support staff

December 28, 2023 at 08:52

Dear WeMee Store,

We have observed that the current maximum execution time setting for your system is configured to ‘0’. According to our understanding, if this value were adjusted to ‘360’, the system should reflect this change accordingly, as illustrated in the following screenshot: https://prnt.sc/AeOD78EAO5ZS.

To assist you further and investigate this matter in detail, we kindly request that you provide us with your hosting information. This will enable us to conduct a thorough review and offer the necessary support.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

#377866 Copied

WeMee Store

Participant

December 28, 2023 at 09:14

Thanks for your reply,

As u said the max execution time is Zero, so the problem is into XSTORE panel because all the other parameters are properly configured and inside hostinger, we checked the max execution time it is 360.

We added the screenshots also to check, still don’t know how is this possible??

2days back you said that this query is forwaded to senior team and now again you are on the same point(max execution time), for this all clarifications are already done from our end still we are taking updates from you.

Just rectify the issue very urgently and I want this to be resolved by this week only, so please took it very seriously.

The hostinger details are shared in private content area please check.

Please contact administrator
for this information.

#377869 Copied

Rose Tyler

Support staff

December 28, 2023 at 11:30

Hello, WeMee Store,

Please accept our apologies for the delayed response. We are currently experiencing difficulties with the login process. We kindly request that you disable the phone number login at your earliest convenience.

Furthermore, we require FTP access (not Hostinger Details) to proceed with our work. To clarify, we are in need of the FTP credentials, specifically the FTP host, FTP username, FTP password, FTP port, and FTP encryption type. We recommend that you contact your hosting provider for assistance in obtaining these details. They are best equipped to provide you with the necessary information and guide you through the process of establishing FTP access.

We appreciate your prompt attention to these matters and look forward to a swift resolution.

Best regards,
The 8Theme Team

#377888 Copied

WeMee Store

Participant

December 28, 2023 at 14:00

Thank You for your response,
Previously you asked for hostinger details so we provided you that and now u r saying no hostinger details only FTP access so please try to collect all the details collectively.
It saves our time because its almost a week we are just working on same query and till now no solutions for the same.
kindly resolve it by this week because you guys wont reply on saturdays and sundays so please check and confirm.

FTP details are provided in private content area

Please contact administrator
for this information.

#377927 Copied

Rose Tyler

Support staff

December 28, 2023 at 16:57

Hello, @WeMee Store,

We are pleased to inform you that the issue has been resolved and the fix will be incorporated in the forthcoming update of the theme.

Kindly clear your cache and verify the changes at your convenience.

Best regards,
The 8Theme Team

#377964 Copied

WeMee Store

Participant

December 29, 2023 at 06:54

Thank you for resolving it on priority basis and for your quick reply.

Again one more thing, Inside xstore dashboard there is one option name patcher what is that and there are 3 different PatchId, so we are not getting what is that and what to do?

#377989 Copied

Rose Tyler

Support staff

December 29, 2023 at 08:08

Hello, @WeMee Store,

You’re welcome!

We are pleased to inform you that our patches include solutions for certain issues. Should you not encounter any of the problems described, no action is required on your part. However, if you do experience any of the mentioned issues, we kindly ask that you apply the provided patches – https://prnt.sc/xJeOHuovMeXi

Best regards,
The 8Theme Team

#378005 Copied

WeMee Store

Participant

January 2, 2024 at 06:22

Hello Team,
We are fetching the issues in single product builder again(same issue as previous)
No changed are getting saved and screen is continuously loading.

We tried clearing all the caches still it is not working and one more thing
Inside xstore there is section for static blocks.
That static blocks also not working properly while we are trying it to edit with elementor then its giving error.

Please check into it and give us the solution as soon as possible

#378237 Copied

Rose Tyler

Support staff

January 2, 2024 at 09:29

Hello, @WeMee Store,

Thank you for getting in touch with us.

1/ Could you please provide a detailed description of the issues you encountered prior to the recurrence of the problem with the Single Product Builder? Specifically, were there any additional plugins installed, or were any changes made to the files or server settings?

2/ Additionally, could you specify which static block you are unable to edit? We have attempted to edit a random static block on your website and found that the editor opened without any issues. If possible, could you also provide a video recording of the problem you are experiencing?

Your cooperation in this matter is greatly appreciated, and we look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

#378269 Copied
Tagged: woocommerce xstore single product builder
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