Hello, @GTP,

We appreciate your reaching out to us and for your continued use of XStore.

We understand that you are looking to create a collapsible section that expands to reveal additional information upon clicking a toggle button. To achieve this, we kindly ask that you refer to the official documentation provided by the Elementor plugin for detailed guidance on utilizing the Accordion widget. You can access the relevant instructions by following this link:

https://elementor.com/help/accordion-widget/

We trust that this resource will be of great assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @pip,

Thank you for contacting us and for using XStore.

1/ To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @zakariyos,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/hbcollection.ma/Eed1D3tM/
We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/ndMDxLf

About your results on gtmetrix results:
-Avoid enormous network payloads https://gtmetrix.com/avoid-enormous-network-payloads.html

-Serve static assets with an efficient cache policy https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

-Use passive listeners to improve scrolling performance https://gtmetrix.com/use-passive-listeners-to-improve-scrolling-performance.html

-Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and elements and enable Ajaxify for the Product elements https://imgur.com/a/iYI4Wbu .Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header; – Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html ; – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

2/ You’re utilizing the WP-Rocket plugin alongside our XStore theme. To ensure optimal performance and to prevent any potential conflicts, we kindly ask that you refrain from enabling identical settings within both WP-Rocket and our Speed Optimization feature.

For your convenience, we have prepared a comprehensive guide that outlines the recommended WP-Rocket settings to be used with XStore. You can access this documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

WP Rocket plugin support should be able to help you find the best settings to speed up the site (all options of the plugin should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give best speed test results).
For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , and disable unrequired plugins because every additional plugin slows down the site a bit.

We trust that this adjustment will effectively resolve the issue at hand.

If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

Yours Sincerely,
8Themes Team

Hello, @kristofair8306,

Thank you for using our theme and for contacting us.

We appreciate you notifying us of the header duplication issue you have encountered. We would like to inform you that the occurrence of the double header is a result of Custom CSS configurations within the Theme Settings. Specifically, you can find this under Theme Custom CSS, and then within the Global CSS section.

For your convenience, we have provided visual references below:
– https://imgur.com/a/J9yrqNk
– https://imgur.com/a/M9GzxfA

Should you have any additional questions or if you require further assistance, please do not hesitate to reach out to us. We are committed to providing you with the support you need.

Yours sincerely,
The 8Themes Team

Hello, @Marco A Jimenez,

You are welcome! If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

Have a great day.

This topic is now closed.

Yours Sincerely,
8Themes Team

Hello, @Rhass,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to display variation swatches on both the product archive and single product pages, and have already established the necessary attributes, please proceed to the following navigation path: XStore >> Theme Options >> WooCommerce >> Shop Elements >> Variation Swatches. There, you may configure the settings to your preference.

For a visual guide, kindly refer to the following link: https://imgur.com/a/kj9o78W

Additionally, we suggest viewing the instructional video on variation swatches for further clarification, which can be found here: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/. We trust you will find this resource beneficial.

Should you continue to experience difficulties, we invite you to provide a screenshot that captures the specific issue. This will greatly assist us in understanding and resolving your concern more effectively. Screenshots can be uploaded to https://imgbb.com/ and the links shared with us.

Moreover, for a comprehensive examination of the matter, we would appreciate it if you could extend temporary administrative access to your WordPress site within the private content area. This measure will facilitate a detailed investigation and enable us to provide a more accurate solution.

Prior to granting access, we strongly advise you to perform a complete backup of your website.

We are committed to offering you the best support and eagerly await your response.

Warm Regards,
The 8Theme Team

Hello, @Tal,

Thank you for using our theme and for contacting us.

To address the concern you’ve raised, please navigate to the ‘Pages’ section, select ‘Edit’ on the Shop page, and proceed to ‘[8theme] Layout options’. Within this area, you will find the ‘Sidebar width’ setting where you can make the necessary adjustments to the sidebar dimensions.

For your convenience, we have provided a visual guide to assist you with this process: https://imgur.com/a/1n2xSHR

Should you require further assistance or have any additional inquiries, please feel free to contact our support team. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

Hello, @Diana Nikolova,

We appreciate your reaching out to us and for choosing XStore for your needs.

We understand you require assistance with displaying product variations that are currently out of stock. We are pleased to inform you that such variations can be presented as shown in the following examples:

– https://ibb.co/9hbCWKV
– https://ibb.co/VVmZCkp
– https://ibb.co/zmbgPYR

This display is possible using Xstore variation swatches, provided that the “Hide out of stock products from catalog” option is activated within the WooCommerce > Settings > Products > Inventory section of your dashboard.

For further clarification and support, we suggest viewing our instructional video on variation swatches, which can be found here: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/. We trust you will find this resource to be informative and useful.

Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

Hello, @Peter,

You’re welcome! We are glad to hear that you found the information you were looking for. If you have any more questions or if there’s anything else we can help you with, feel free to ask. Happy exploring!

Have a nice day!

This topic is now closed.

Warm regards,
The 8Theme Team

Hello, @amamatdi,

Thank you for contacting us and for using XStore.

1. We would greatly appreciate it if you could capture a video recording of the issue you are encountering to enhance our understanding. Kindly upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us. Additionally, please provide a detailed description of your specific requirements or the outcome you are aiming to achieve.

2. We respectfully request that you examine the functionality of the Cart/Checkout process with the ‘Advanced Cart/Checkout Layout’ feature disabled. This option is located within the ‘Xstore > Theme Options > WooCommerce > Cart/Checkout Layout’ section of your website’s settings.

3. If you are currently utilizing a child theme, please temporarily switch to the parent theme to determine if the issue continues to occur. We ask that you inform us of the outcome. Prior to making this change, ensure that you have created a backup of your website. Furthermore, we would appreciate it if you could grant us debugging permissions, enabling us to conduct a thorough investigation and assist you in resolving the matter.

Your cooperation with these steps is invaluable and will significantly aid us in diagnosing and addressing the issue promptly and efficiently.

Warm regards,
The 8Theme Team

Hello, @Tal,

Thank you for your response.

We would like to confirm that with the utilization of the XStore Product Archive Builder, it is indeed possible to craft a custom product archive page. By employing the XStore Product Grid element and selecting ‘Brands’ under the Taxonomy Type, you can effectively organize your products on the shop page by brand.

This method ensures that products from the same brand are displayed adjacently, facilitating a more streamlined browsing experience for your customers.

For your convenience, we have prepared a video tutorial that provides a visual demonstration of the process. You may access the tutorial via the following link: https://www.veed.io/view/7a4bbac0-176e-414f-8cf2-499a330894e0?sharingWidget=true&panel=share

We trust this information will be of assistance to you.

Should you have any additional inquiries or require further support, please do not hesitate to contact us. We are committed to providing you with the necessary assistance.

Yours sincerely,
The 8Themes Team

Hello, @SS,

Thank you so much for purchasing our theme and contacting our support center.

We would like to bring to your attention a couple of steps that may assist you in resolving the header configuration issue on your website:

1. It is possible that a custom header has been implemented on your site. To edit this header, please navigate to the XStore > “Theme Options,” then proceed to “Header Builder,” followed by “Multiple Headers.” Here, you can select and edit the custom header designated for the Front page.

2. For detailed guidance, We encourage you to thoroughly review the instructions provided in our theme documentation. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/.

3/ Should the problem persist after following the aforementioned steps, we would be grateful if you could create temporary wp-admin access. Kindly share the access details within the private content area of our support channel. This will enable our team to examine your settings closely and gain a comprehensive understanding of the issue.

As a precautionary measure, we strongly recommend that you perform a complete backup of your website prior to making any changes.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

Hello, @Anand Burman,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @zouhour,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the Niche Market 02 demo has been successfully imported using the Elementor page builder on your website.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @patrickjanko,

We hope this message finds you well.

We are grateful for the screenshot you have provided. Should you desire to personalize the “Buy XStore” button and the social media links displayed above it, we kindly guide you through the following steps:

1. Please proceed to the “XStore” section within your dashboard.
2. Navigate to “Theme Options” and then select “Header Builder”.
3. Within the “Header Builder”, choose “Mobile Menu”.
4. Here, you will have the option to activate or deactivate the social media icons and the button elements as per your preference.
5. Once you have made the desired adjustments, ensure to click “Publish” to apply the changes.

For further customization of the social media buttons, you may:

1. Return to the “Theme Options” within the “XStore” section.
2. Select “Header Builder” once more, and then choose “Socials”.
3. You can then modify the social buttons to better suit your needs.

For your convenience, we have attached an images to serve as a visual reference for the aforementioned instructions. https://ibb.co/pJDKs7j & https://ibb.co/XVWYc6n

2/ You can deactivate the XStore White Label Branding plugin.

We trust that these guidelines will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team