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Header is not visible on Single Product Page

This topic has 10 replies, 2 voices, and was last updated 3 weeks, 6 days ago ago by Tony Rodriguez

Muhammad Inamullah

Participant

March 26, 2024 at 22:20

Hi

I’ve setup single product page using elementor theme builder and after that my header is not visible, I’ve set the page template to theme, even then it’s not working fine.

When I preview the template after setting the the page template to theme, it shows me header, but when I open the single product, it again does not show it like it should be.
here is the url of the single product page or you can click on any single product.
http://43.204.14.144/product/bloody-mary-mate/

#388730 Copied Theme version: 9.2

9 Answers

Tony Rodriguez

Support staff

March 27, 2024 at 06:06

Hello, @Muhammad Inamullah,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#388740 Copied

Muhammad Inamullah

Participant

March 27, 2024 at 15:26

Thanks for the reply.
I’ve shared the credentials.

Please contact administrator
for this information.

#388810 Copied

Tony Rodriguez

Support staff

March 28, 2024 at 06:42

Hello, @Muhammad Inamullah,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We appreciate your cooperation in providing us with the wp-admin login credentials, which facilitated a prompt resolution.

To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your website.

Additionally, we have implemented multiple headers for your homepage, which have addressed the concerns you raised. For your convenience, we have included reference images in the private content area for you to review.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#388855 Copied

Muhammad Inamullah

Participant

March 29, 2024 at 02:19

Thanks a lot, I can see it’s been resolved, now I’m facing mobile menu issue, it’s white with white background on entire site except for pages where I’ve activated second header.

and I’m also unable to edit the header you created, it’s only giving, duplicate option.

and If i change the background of the mobile menu only it add the background on homepage and the shop page as well where I want it transparent. and also on other pages it comes over some elements.

Can you guide me ?
Thanks

#389014 Copied

Tony Rodriguez

Support staff

March 29, 2024 at 06:38

Hello, @Muhammad Inamullah,

We are pleased to inform you that upon a thorough review of your website, we have found that the multiple headers are functioning correctly. To provide you with a clear demonstration, we have recorded a video showcasing the headers in action. You may view this video in the private content area for your reference.

Additionally, we have verified that you have configured the multiple header conditions to apply to both the Front page and all archive pages. This means that the multiple header settings are effectively implemented on the Home page as well as on all archive pages, which include the shop page, category pages, and brand pages.

We trust that this explanation clarifies the functionality of the multiple headers on your site.

2/ Please watch video for reference: https://youtu.be/BpeXfzNwkOc?si=sc15sWuoGh4LmGaq

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#389019 Copied

Muhammad Inamullah

Participant

March 30, 2024 at 00:11

Thanks a lot,
I’ve seen the video, you can see the header that we set for homepage and archive page is on entire site for mobile devices. It should be only for these pages on mobile devices as well.

and the header we set for entire site should be on other pages for mobile devices like it’s on desktop.

bcz the header now is overlaying on content for mobile devices on pages except home and archives.

If we can setup the other header (that is for entire site) to work the same on mobile devices as on desktop, the issue will be solved and I didn’t find any option for that.

What it is doing on mobile devices, it is bypassing the conditions and showing only one header across all site.

Bcz for other pages, I’m not going to set any image in first section and the overlay header will be on text and also bcz of its color it’s not visible, you can also see it in the video you sent.

Hope you understand my problem.

#389220 Copied

Tony Rodriguez

Support staff

March 30, 2024 at 08:16

Hello, @Muhammad Inamullah,

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has made the necessary adjustments by editing the mobile settings in the global header and turning the “Mobile Header Overlap” option off.

For your reference, we have provided an image illustrating the changes in the private content area of our support platform.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#389245 Copied

Muhammad Inamullah

Participant

March 30, 2024 at 14:05

Great
Thanks a lot

Can you also record a video for that
so in future if someone faced an issue like this, he knows how to do it.

or is there any available already for mobile headers, please share its link here.

Thanks a lot again

#389275 Copied

Tony Rodriguez

Support staff

March 30, 2024 at 14:22

Hello, @Muhammad Inamullah,

Thank you for reaching out and expressing your satisfaction! We’re delighted to hear that you’re pleased with our service.

Regarding your request for a video tutorial, while we don’t currently have one available specifically for mobile headers, we highly recommend referring to our comprehensive theme documentation. https://xstore.helpscoutdocs.com/article/207-starting-point-of-the-mobile-header

It provides detailed instructions on various aspects, including mobile headers and theme options. Should you and other customers encounter any issues or have further questions, please don’t hesitate to create a new topic on our support forum. Our dedicated team is always ready to assist you promptly.

Thank you once again for your feedback and for choosing our products. We appreciate your support!

Best regards,
The 8Theme Team

#389276 Copied
Tagged: invisible header, product page header, single-product page, woocommerce fix, woocommerce header issue, wordpress templates, wordpress troubleshooting
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