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Server Error 500 when updated publishing

This topic has 6 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

jhawker81

Participant

March 23, 2024 at 12:38

Server Error 500 when updated publishing

Please, contact administrator
for this information.

#388206 Copied Theme version: 9.2.9

5 Answers

Tony Rodriguez

Support staff

March 23, 2024 at 13:10

Hello, @jhawker81,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We have checked your site and found no issues. please clear all cache and check again.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#388208 Copied

jhawker81

Participant

March 23, 2024 at 13:27

Please, I do not know how to do all that.

Please contact administrator
for this information.

#388211 Copied

Tony Rodriguez

Support staff

March 23, 2024 at 13:51

Hello, @jhawker81,

Thank you for your response.

We have conducted a review of your website and observed that a server error 500 is triggered upon attempting to update the homepage using the Elementor plugin. To address this issue, we kindly request that you consult and adhere to the troubleshooting guidelines provided in the official Elementor plugin documentation. https://imgur.com/Wcj93Tb

You can access the relevant documentation here: https://elementor.com/help/500-error/

We trust that following the prescribed steps will effectively resolve the problem you are experiencing. Should you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#388218 Copied

jhawker81

Participant

March 23, 2024 at 13:56

My question is, why did this not occur until your update?

Please contact administrator
for this information.

#388219 Copied

Tony Rodriguez

Support staff

March 23, 2024 at 14:03

Hello, @jhawker81,

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#388222 Copied
Tagged: fix woocommerce error, publishing update issues, server error 500, server error solutions, woocommerce wordpress themes, wordpress theme errors, wordpress troubleshooting
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