Tony Rodriguez

Hello, @GNC,

Thank you for contacting us and for using XStore.

We are pleased to guide you through the process of translating the “Sale” label. Please follow the steps outlined below:

1. Navigate to Xstore > ‘Theme Options’ > WooCommerce.
2. Select ‘Shop Elements’.
3. Go to ‘Product Badges’.
4. Access the “Sale” Label Settings.
5. In the Label Text Area, enter your desired translation for “Sale”.
6. Click ‘Apply’ to publish the changes.

For your reference, you may view the image provided at the following link: https://ibb.co/NsswpXN

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @filmguerilla,

Thank you for contacting us and for using XStore.

To assist you more effectively, We kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to review your settings in detail and offer the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @jamesnouk,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide a screenshot of the issue you are encountering? Additionally, we kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to review your settings in detail and offer the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We would like to inform you that you can customize the color of the Wishlist by following these steps:

1. Navigate to Theme Options.
2. Select ‘Wishlist’.
3. Choose ‘Change Quantity Background Active Color’.
4. Click ‘Publish’ to apply the changes.

For your reference, please view the image provided at the following link: https://imgur.com/1gTfJxh

2/ We are writing to assist you with the customization of your slider and title colors.

To change the color of your slider, please follow these steps:
1. Navigate to your Dashboard.
2. Select ‘SliderRevolution’.
3. Choose ‘Snacker Slider’ and click on ‘Edit’.

Additionally, to modify the color of the title, kindly refer to the instructions provided in the following image: https://imgur.com/nJ2HDf2

3/ To change the color of the Play video button Please follow this image: https://imgur.com/s7kFGVg

4/ You can change the color of the social links by following attached image: https://ibb.co/fkGSKr7

5/ You can change the color of the pagination by following attached image: https://imgur.com/g5PWOtH

Please make sure after changing the color don’t forget to click on the save button at the right of the bottom.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

1) Please follow the next steps:

– unregister theme – https://imgur.com/WwRs3wq
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

– https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Melchizedek,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have installed the XStore Core plugin on your site. You are now able to import the demo content as per your requirements.

We hope this update enhances your experience. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ReflectedStudio,

Thank you for your response.

Please rename xstore-es.po to xstore-es_ES.po, and xstore-core-es.po to xstore-core-es_ES.po

We trust that the provided solution will effectively address your concern. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
The 8Theme Team

Hello, @baghoor,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ngodup,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, we kindly ask you to clear your browser’s cache and revisit your site.

For your reference, the modifications were made to the header through Elementor, specifically in the ‘Edit Mobile Menu’ section. You can view the relevant images in the private content area for a clearer understanding of the adjustments.

2/ Your issue has been solved, Please check again.

3/ Please navigate to XStore builders: Header builder > edit header via elementor > Edit All department menu > check source type and menu > then go to Appearance > Menus > All department menu and change as per your requirement and save settings.

You can view the relevant images in the private content area for a clearer understanding of the adjustments.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ReflectedStudio,

Thank you so much for purchasing our theme and contacting our support center.

We are currently unable to access your website using the WP-admin login credentials you have provided, as they appear to be invalid. To assist you effectively, we kindly request that you provide us with the correct WP-admin credentials. Please ensure that these details are submitted securely in the private content area.

Additionally, for a better understanding of the specific issue you are encountering, could you please provide a screenshot of the problem? This will enable us to address your concerns more accurately.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

2/ Your issue has been solved, We have turned OFF the toolbar option under XStore > Theme options > WooCommerce > Shop > Shop page Layout.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/ Your issue has been solved, Please check again. You can check Header sticky options under XStore > Theme options > Header builder > Header sticky.

We hope this helps.

2/ Upon reviewing your website, we have observed that you are currently utilizing the default product archive layout. Regrettably, this configuration does not support the feature of a sticky shop toolbar or filters.

Should you require the sticky shop toolbar or filters, it will be necessary to create a custom layout using Product Archive Builders. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

For your reference, we have included relevant images in the private content area of our correspondence.

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @riosecoweb,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To address your query regarding the customization of theme colors, please follow the steps outlined below:

1. Navigate to “XStore” on your dashboard.
2. Select “Theme Options”.
3. Click on “Styling/Colors”.
4. Choose your desired color.
5. Click “Publish” to apply the changes.

For your reference, we have included a screenshot in the private content area of our website.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/ If you wish to add quantity, Please edit variable product > edit Variations > Manage stocks and save settings. https://imgur.com/unAdr0p

we kindly suggest reviewing the official WooCommerce plugin documentation. You can access detailed guidance on setting up variable products by visiting the following link: [WooCommerce Documentation on Variable Products](https://woocommerce.com/document/variable-product/)

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the modifications are effective.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @Safe Desires,

Thank you for choosing XStore as your WooCommerce WordPress theme.

AMP plugin is activated, so read our docs to configure it – https://www.8theme.com/documentation/xstore/amp-plugin/ or disable the plugin.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team