Return to previous page

Urgent: Performance Issues and Inode Usage with XStore Theme

This topic has 10 replies, 2 voices, and was last updated 4 days, 13 hours ago ago by Tony Rodriguez

Irtaza

Participant

April 27, 2024 at 05:36

Dear 8Theme Support Team,

We are writing to express our deep concern regarding the performance and resource usage of the XStore theme (classic demo) recently purchased for our website, (private).

Performance Issues:
A Google PageSpeed Insights test revealed a very slow loading time of 11 seconds, resulting in a low overall performance score of 26.
This is significantly impacting our website’s user experience and SEO.

Excessive Inode Usage:
Our hosting provider informed us that the XStore theme, with the classic demo installed, is consuming a staggering 18,500 inodes.
This is a very large number for a single website, especially considering we haven’t uploaded any additional images or files besides our logo.

Request for Resolution:
We kindly request your urgent assistance in optimizing the XStore theme for improved website speed.
We need to achieve a significantly faster loading time and a better overall performance score on Google PageSpeed Insights.
Additionally, we would appreciate guidance on how to reduce the theme’s inode usage to a more manageable level.

Refund Policy Inquiry:
In the unfortunate case that the performance and resource usage issues cannot be satisfactorily resolved, we would like to inquire about your refund policy.
We would appreciate a clear explanation of the steps necessary to request a refund if the theme’s performance remains unsatisfactory.

Theme Complexity:
We are genuinely curious to understand why the XStore theme requires such a large number of files (18,500+) for a basic demo installation.
Knowing the purpose of these files would help us make informed decisions about future theme usage.

We are committed to using the XStore theme for our website, but the current performance and resource usage issues are critical roadblocks. We are confident that, by working together, we can find a solution.

We look forward to your prompt response and a collaborative approach to resolving these problems.

Thanks,

Content is visible for topic creator and
support staff only.

#393137 Copied Theme version: 9.3.7

9 Answers

Tony Rodriguez

Support staff

April 27, 2024 at 06:47

Hello, @Irtaza,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/erva.pk/B1eTR20t/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/pPnscfY & https://imgur.com/ACjHpAg

About your results on gtmetrix results:

– Reduce initial server response time: https://gtmetrix.com/reduce-initial-server-response-time.html

— Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

— Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://xstore.helpscoutdocs.com/article/39-main-theme-options
2. https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#393147 Copied

Irtaza

Participant

April 29, 2024 at 10:54

Dear 8Themes Support,

We’re experiencing an issue with global color customization in the XStore theme (Glasses demo) on our development domain.

Color Change Issue:
We’ve attempted to change the main color globally through the theme customizer > Styling/Colors > Main Color option. However, the changes aren’t reflected on the website after publishing and clearing cache.
This necessitates manually editing individual sections, which is time-consuming.
Could you please advise on the proper method for globally changing the main color across the entire website?

License Deactivation Inquiry:
We’re planning to migrate our website (.x_hidden) to a new hosting plan. Deactivating the theme license is a necessary step during the migration.
Would deactivating the license violate your terms & policies?
If not, what’s the recommended approach for deactivating the license during a hosting migration and reactivating it on the new host?
Thank you for your prompt assistance.

Thanks

Content is visible for topic creator and
support staff only.

#393349 Copied

Tony Rodriguez

Support staff

April 29, 2024 at 12:08

Hello, @Irtaza,

Thank you for your response.

1/ Could you please provide a screenshot of the problem where the colors are not changing and provide the URL of the page on which you are facing the issue for my better understanding.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites#Deactivate-Your-Website-using-the-8theme-Dashboard-ZNLLe

3/ Please use XSTUDIO Feature of XStore WordPress Theme, Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#393363 Copied

Irtaza

Participant

April 29, 2024 at 22:12

Dear 8Themes Support Team,

We recently installed the Furniture demo on our website. However, upon completion, we encountered an issue where the header content failed to load entirely.

Technical Details:
The header section remains completely absent after demo installation.
We attempted to manually integrate the header from the Furniture demo into our website.
Unfortunately, the pre-made header templates within the theme customizer only offer 11 options, and the specific header design used in the Furniture demo is not included.

Clarification Needed:
Is it intended that users who install the Furniture demo and require its specific header design cannot access it through the pre-made header templates?
If this is the case, it creates a usability concern, as users may expect to readily utilize the header showcased in the chosen demo.

Possible Solutions:
We kindly request clarification on the intended functionality regarding demo header accessibility.
If the specific Furniture demo header is unavailable as a pre-made template, please advise on the most efficient method to implement it on our website.
Thank you for your prompt attention to this technical inquiry.

Thanks,

Files is visible for topic creator and
support staff only.

#393422 Copied

Tony Rodriguez

Support staff

April 30, 2024 at 06:41

Hello, @Irtaza,

We are pleased to inform you that we have prepared a video demonstration of the Furniture demo header. The video has been uploaded to a private content area on our test site for your exclusive reference.

Please feel free to view the video at your earliest convenience to gain a comprehensive understanding of the setup and features.

We hope this helps.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#393439 Copied

Irtaza

Participant

May 2, 2024 at 14:19

Dear 8Themes Support Team,

We’re using the Glasses demo on our website and would like to add a “Buy Now” button alongside the existing “Add to Cart” button on the single product page.

While other XStore demos offer this functionality, we haven’t been able to locate the option within the Glasses demo settings.

Given the positive impact of “Buy Now” buttons on conversion rates, we’d appreciate guidance on the most efficient method to implement this feature on our single product pages within the Glasses demo.

Global Color Customization:

We’d like to globally change the colors throughout the Glasses demo to match our own color scheme. We’ve attempted using the theme customizer > Styling/Colors > Main Color option, but the changes aren’t reflected consistently across the entire website, requiring manual editing of individual sections.
Could you please advise on the proper method for globally applying our desired color scheme throughout the Glasses demo?

Thank you for your assistance.

#393739 Copied

Tony Rodriguez

Support staff

May 3, 2024 at 05:23

Hello, @Irtaza,

1/ & 2/ To assist you more effectively, could you please provide a screenshots of the issue you are encountering? Additionally, we kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to review your settings in detail and offer the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Additionally, We kindly request that when addressing new issues, please initiate a new topic on our support forum. This practice helps us maintain organized and efficient support, ensuring that your concerns are addressed promptly and accurately.

Best regards,
The 8Theme Team

#393797 Copied

Irtaza

Participant

May 4, 2024 at 03:47

I provided you with the login details in a private message. Please fix the issues I have already mentioned in my previous response.

PS:
Change global colour of the website from the demo colour to our brand colour (#565051), as I have tried changing the colour from theme customisation > styling/colors > main color

But it is not applied to website anywhere.

2- make buy now button visible at single product page along with add to card.

Also on cart page.

Thanks

Content is visible for topic creator and
support staff only.

#393941 Copied
Tony Rodriguez

Support staff

May 4, 2024 at 11:59
Hello, @Irtaza,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has disabled the static block cache, menu cache, and the ‘remove query string’ option located under XStore > Theme Options > Speed Optimization. These adjustments have addressed the concerns you were experiencing.

For your reference, we have included a screenshot in the private content area that illustrates the changes made.

Additionally, Xstore > Theme options > Styling/color > Main color: means Choose the main color for the site (color of links, active buttons and elements like pagination, sale price, portfolio project mask, blog image mask etc).

We hope this information is helpful.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Additionally, we have implemented the necessary CSS code adjustments within your site’s configuration. You can find these changes under Xstore > Theme Options > Theme Custom CSS Global CSS. The specific code added is as follows:
```
.text-center.et-or-wrapper {
    display: none !important;
}
a.et_product_variable-in-quick-view.product_type_variable.add_to_cart_button.et-st-disabled.et-single-buy-now.single_add_to_cart_button.button.alt {
    display: none !important;
}
```
For your reference, images illustrating these adjustments have been uploaded to the private content area of your account.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.
#393979 Copied
Tagged: fast fix xstore performance, high inode usage woocommerce, urgent xstore theme performance, woocommerce inode usage solutions, wordpress templates performance issues, wordpress xstore inode problem, xstore theme troubleshooting
Viewing 10 results - 1 through 10 (of 10 total)