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Automatic update not possible with White Label

This topic has 4 replies, 3 voices, and was last updated 2 weeks ago ago by Andrew Mitchell

thibaultcomte

Participant

May 2, 2024 at 12:12

Hello there I have noticed on the website where I have installed the white label plugin that there is no automatic update of the theme and plugin. Can you tell me if I have an option to activate or anything else ?

I have to intall it manually every time.

Thanks for your time,

Please, contact administrator
for this information.

#393711 Copied Theme version: 5.3.8

3 Answers

Tony Rodriguez

Support staff

May 2, 2024 at 12:38

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

1) Please follow the next steps:

– unregister theme – https://imgur.com/WwRs3wq
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

– https://xstore.helpscoutdocs.com/article/37-plugins-update

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#393715 Copied

thibaultcomte

Participant

May 2, 2024 at 14:31

Perfect thanks,

have a great day

#393742 Copied

Andrew Mitchell

Support staff

May 2, 2024 at 14:31

Dear thibaultcomte,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#393743 Copied
Tagged: troubleshoot woocommerce white label, update problems woocommerce, white label wordpress themes, woocommerce themes update issues, woocommerce white label, wordpress automatic update, wordpress white label solutions
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Automatic update not possible with White Label

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