Product Design doesn’t work in shopping page

This topic has 3 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Elvis
    Elvis
    Participant
    April 30, 2024 at 09:23

    Hi Support Team

    I tried to customize the product by using the products design. I unchecked all other items only keep product name for display. However nothing happened on product item.

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    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 30, 2024 at 09:39

    Hello, @Elvis,

    Thank you so much for purchasing our theme and contacting our support center.

    We have identified the issue you are experiencing with the custom product archive layout. It appears to be due to the simultaneous use of different methods for setting up the layout in XStore.

    Please note that you should use only one of the following methods to configure your shop’s layout:

    1. XStore > Theme Options > Shop
    2. XStore Builders > Product Archive Builder

    For detailed guidance on using the Product Archive Builder with Elementor, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor).

    To resolve the issue, kindly navigate to:
    XStore Builders > Product Archive Builders > Edit Layouts Condition
    and ensure to save your settings.

    For your reference, we have included a helpful image in the private content area of our support platform.

    We trust this will rectify the situation. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 30, 2024 at 10:44

    Dear Elvis,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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