Hello, @ngodup,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Allen,

Thank you for contacting us and for using XStore.

We are writing to inform you that your recent request requires further clarification. To assist you most effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as a clear statement of your objectives or desired outcomes.

Additionally, for us to conduct a thorough review of your settings and offer the necessary support, please securely submit your WordPress administrative credentials. This information should be provided in the private content area to ensure confidentiality.

Moreover, to enhance our understanding and expedite the resolution process, we request the URL of the specific page where the problem is occurring.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Support Team

Hello, @Ilya,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have implemented the necessary CSS code within the XStore Theme Options, under the “Theme Custom CSS” section, specifically in the “Global CSS” area. You may find a screenshot illustrating the update in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Murad,

We are pleased to inform you that the issue you reported has been successfully resolved. To observe the changes, we kindly ask you to clear your browser’s cache and revisit your website.

Our technical team has implemented the necessary CSS code within the XStore Theme options, specifically in the Theme Custom CSS section under Global CSS. This adjustment ensures that the footer text is now properly aligned and centered across both mobile and web platforms.

For your convenience, we have provided a reference image in the private content area to illustrate the enhancements made.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Murad,

1/ We are pleased to inform you that we have made updates to the brand layout using Elementor within the XStore Builders, specifically in the Product Archive Builder section. The “Layout with Borders” option has been enabled and the changes have been saved.

For your reference, please find an image illustrating the modifications in the private content area.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has edited the custom brand layout using Elementor within the Product Archive Builder. To view the changes, please navigate to Style > Name > Edit Typography, where you can review and set the desired settings before updating.

For your convenience, we have included a reference image in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @amna,

Should you desire to alter or eliminate the banner image on your shop page, we kindly request that you follow the steps outlined below:

1. Log in to your WordPress dashboard.
2. Proceed to ‘XStore Builders’.
3. Select ‘Edit Products Archive Builder’.
4. Here, you have the option to either remove the banner image or make the necessary modifications as per your preferences.
5. Once completed, please ensure to save your changes by clicking ‘Update’.

For your convenience, we have provided visual references in the private content area to assist you with this process.

We trust this information will be helpful to you. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Hessein Ali,

Thank you for contacting us and for using XStore.

i tried to activate the main theme instead of the child theme the feature works properly as it should. the moment i activate the child theme again everything stops.

Upon review, it appears that the issue you are experiencing is associated with modifications made to your child theme, rather than the main theme provided by us. As a general policy, we do not assume responsibility for changes made to child theme files by users.

Nonetheless, we are committed to offering you the best support possible. To facilitate this, we kindly request that you provide us with access to your site’s wp-admin area. Please submit these credentials securely in the private content section of our support platform.

Once we have access, we will thoroughly examine your settings and provide you with the most effective assistance we can.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation, and we look forward to resolving your issue promptly.

Best Regards,
The 8Theme Team

Hello, @Crispy123,

Thank you for reaching out to us with your concern regarding the category text in search display size on your website.

We would like to inform you that you have the ability to modify the font size by navigating to the following path in your theme settings: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your convenience, we have provided a reference image to guide you through the process in private content area.

We trust that this will effectively resolve your concern.

Best Regards,
The 8Theme Team

Hello, @Driftlines,

We appreciate your prompt response. We are pleased to inform you that your issue has been successfully resolved.

For your reference, you may edit the layout of the single product page by navigating to the following path in your admin panel: XStore > Theme Options > WooCommerce > Single Product Builder.

We trust this will assist you in customizing your website to your satisfaction.

Best regards,
The 8Theme Team

Hello, @Love’s Rebel,

We appreciate you reaching out to us.

To assist you more effectively, we kindly request that you provide screenshots of the particular sales boosters that you are experiencing difficulties translating. Additionally, please include the URLs of the pages in question. This information will enable us to review the issue directly on your website and offer the appropriate support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Martin,

We are writing to inform you that your recent request has come to our attention; however, we find ourselves in need of further clarification to fully understand your needs and provide the most effective assistance.

To ensure we address your concerns accurately, we kindly ask that you provide us with a detailed description of the issue you are encountering, as well as your specific objectives or desired outcomes.

Additionally, for us to conduct a thorough review of the matter, please supply the URL of the page where the problem is occurring. We also request that you securely share your site’s wp-admin credentials in the designated private content area. This will enable our technical team to examine your settings closely and offer tailored support.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
The 8Theme Support Team

Hello, @Driftlines,

Thank you for your response.

We are writing to inform you that we are currently unable to access your website with the wp-admin credentials you have provided, as they appear to be either incorrect or invalid. To proceed with our support and take a closer look at your settings, we kindly request that you provide us with valid wp-admin access details.

Your prompt attention to this matter will enable us to assist you more efficiently. Please ensure that the credentials you share are accurate to avoid any further access issues.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ajaz,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has made the necessary adjustments by navigating to XStore > Theme Options > Header Builder > Header Sticky > Mobile > Top Header Sticky ON > STYLE. Here, we have selected the appropriate background color and image to meet your specifications and have published the changes.

For your reference, we have included an image illustrating the modifications in the private content area.

We trust that these adjustments will meet your requirements. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ajaz,

We have checked your site and found that you’re encountering some issues with achieving the desired parallax effect while maintaining the full display of the image within Elementor. Here are some steps and considerations you can take to troubleshoot and optimize your setup:

1/ Image Size: Using images with a large enough resolution is crucial for ensuring they display properly as full backgrounds without losing quality or cropping. Try using images with a resolution of at least 1920px wide for optimal results.

2/ Aspect Ratio: Make sure your images have an aspect ratio that matches the aspect ratio of the column or section where you’re placing them. This helps avoid any distortion or cropping issues.

3/ Position and Attachment Settings: You mentioned wanting the image to be centered and fixed with the parallax effect. You should be able to achieve this within the Elementor settings. Ensure that you have set the position to “center center,” attachment to “fixed,” and display size to “cover” for the desired effect.

4/ Test Different Settings: Experiment with different combinations of settings to see which ones work best for your specific design and content. Sometimes, certain settings might interact in unexpected ways, so it’s essential to test thoroughly.

5/ CSS Customization: If the built-in options within Elementor aren’t giving you the desired results, you may need to apply custom CSS to achieve the effect you want. This could involve adjusting the background position, size, or other properties to fine-tune the appearance of the image.

By following these steps and considerations, you should be able to optimize your Elementor setup to achieve the desired parallax effect while displaying full images without cropping. If you continue to encounter issues, don’t hesitate to reach out, Our support team for further assistance.

Best regards,
The 8Theme Support Team

Hello, @Ajaz,

In order to address your concern, we kindly ask that you proceed to the WordPress dashboard. Once there, please follow these steps:

1. Select ‘Appearance’ from the menu.
2. Click on ‘Widgets’.
3. Locate the ‘Footer Copyrights Left’ section.
4. Choose the ‘Edit text widget’ option.
5. Adjust the font size and color according to your preferences.
6. Ensure to save your settings upon completion.

For your convenience, we have included an image to serve as a visual guide in private content area.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team